Customer reviews from philips.com
Philips - SmartSleep Wake-up Light - White/Gray
Average customer rating
3.8
(201 Reviews)
Rating breakdown 201 reviews
5 Stars
84
4 Stars
53
3 Stars
21
2 Stars
23
1 Star
20
76%of customers recommend this product.
(
136 out of
178)
Customer Reviews for Philips - SmartSleep Wake-up Light - White/Gray
Customer Rating
3
Needs Improvement, Esp if Sold as Top-Tiered Item
on August 31, 2026
Posted by: Rebc
Gender:Female
Verified Purchase:Yes
[This review was collected as part of a promotion.] I think the button placements could be much better, especially desiring an enlarged and obviously placed alarm "off" button at the top front of the sphere that I can detect and depress easily with my eyes closed and one-handed. But still have it visually blend in with the face. I was excited to use the preset sounds and tried each one out for about two days but then opted to set my phone alarm in conjunction with the sunrise alarm. Your sounds could be so much more; the loop is much too short and it becomes intolerable quickly. With a longer loop time you could also build a more layered sound experience. The audio alarm when set to radio, seems to be going on after the sunlight portion is done, whether it goes out after the designated preset time or I hit the off button, and it stays on indefinitely, until I hit another button. The clock display is too small and I have to walk up to it more often than not to view it rather than glancing at it from an indirect angle. It would be great if the numbers could also be on the dome's face and are about 2" tall, and then when the sunrise feature is in action, the numbers could show up in a contrasted color. Lastly, the base needs a more stable, larger and flatter surface, it's too wobbly as it is and requires two hands to do anything. I do love the orange display color and how the brightness adjusts to the room light.
I would recommend this to a friend!
Written by a customer while visiting philips.com
Posted by: shallowk
Verified Purchase:Yes
Excellent device that does exactly as promised. Best on the market for sure.
Written by a customer while visiting philips.com
Customer Rating
1
Terrible user interface
on February 3, 2026
Posted by: Rjdb423
The features and usability of this product is awful. Programming information is lost during power outage. Very difficult to program. Buttons are poorly labelled and difficult to activate.
Response from philips.comBy Dimitris Syrmopoulos, Philips Consumer Care, February 4, 2026
Hi there, we’re sorry to hear about your experience, and thank you for bringing this to our attention. We'd like to look into your case immediately and ensure a prompt resolution for your issue. Please consider reaching out to us via one of our social media channels. We are available 24/7 on Facebook, Instagram @Philips or X @PhilipsCare. Your questions and concerns are important to us, and we're here to help. Hope to speak to you soon! Best regards, Philips Consumer Care
Written by a customer while visiting philips.com
Customer Rating
2
Inaccurate timekeeping
on January 9, 2026
Posted by: z. why
I've owned my clock for about two years and I haven't yet had any issues with the reliability of the light or the alarm--instead, the clock itself keeps poor time! The clock is slightly slow and I need to adjust it every few weeks if I want it to be accurate. I don't remember exactly when I noticed this issue but it was definitely before a year had passed. The idea of a digital clock that can't keep accurate time is ridiculous to me, especially one as expensive as this.
No, I would not recommend this to a friend.
Response from philips.comBy AlexandraRevekka Emmanouilidou, Philips Consumer Care, January 9, 2026
Hello!
We’re sorry to hear about your experience, and thank you for bringing this to our attention. We'd like to look into your case immediately and ensure a prompt resolution for your issue. Please consider reaching out to us.
We are available on social media, Facebook/Instagram (@Philips) or X (@PhilipsCare). If you don't use social media, you can also get in touch via our contact page ( https://www.usa.philips.com/c-w/support-home/support-contact-page ).
Best regards,
Philips Consumer Care
We’re sorry to hear about your experience, and thank you for bringing this to our attention. We'd like to look into your case immediately and ensure a prompt resolution for your issue. Please consider reaching out to us.
We are available on social media, Facebook/Instagram (@Philips) or X (@PhilipsCare). If you don't use social media, you can also get in touch via our contact page ( https://www.usa.philips.com/c-w/support-home/support-contact-page ).
Best regards,
Philips Consumer Care
Written by a customer while visiting philips.com
Customer Rating
5
on January 5, 2026
Posted by: Tazz56
I love this alarm clock. I’ve had it for a few years and it works really well. Waking up is so much easier with gentle light and bird sounds! I also really love that it doesn’t require an app or account.
Written by a customer while visiting philips.com
Posted by: Grosdodo
Verified Purchase:Yes
Parfaitement adapté pour un réveil en douceur. Simple d'utilisation malgré plusieurs fonctionnalités.
Written by a customer while visiting philips.com
Posted by: LAHZ
Gender:Female
Verified Purchase:Yes
[This review was collected as part of a promotion.] I love this sunrise clock. It works so well I'm waking before the "sun" has completely risen. I love the gentle way it wakes me, instead of a blaring alarm. The nature sounds are wonderful although there needs to be a longer cycle, I heard the same bird over and over in a few mins. So much so that I switched to the ocean because the bird was annoying. I do wish the clock was a little easier to set, going through each option anytime I need to change an alarm is a nuisance.
I would recommend this to a friend!
Written by a customer while visiting philips.com
Customer Rating
4
Light helps but it's not a complete solution yet.
on November 5, 2025
Posted by: Dawniemille
Verified Purchase:Yes
[This review was collected as part of a promotion.] Waking up to light helps but may need to get something larger and/or one that has ability to turn on for longer period of time.
A bit difficult to turn off alarm after initial setup (I don't wear hearing aids at night so don't want it turned up very loud that interrupts people and pets. I also have sleep apnea and Major Depression so with no sound due to lack of hearing while sleeping and wearing CPAP, waking up is hard.
Written by a customer while visiting philips.com