Customer reviews from philips.com
Philips - SmartSleep Wake-up Light - White/Gray
Average customer rating
3.8
(199 Reviews)
Rating breakdown 199 reviews
5 Stars
83
4 Stars
53
3 Stars
20
2 Stars
23
1 Star
20
76%of customers recommend this product.
(
135 out of
177)
Customer Reviews for Philips - SmartSleep Wake-up Light - White/Gray
Posted by: Pangolin3022
Gender:Male
Verified Purchase:Yes
Like the warm colour temperature and fine intensity control, also the gradual increase and decrease. Works as advertised, with some great unanticipated features.
I would recommend this to a friend!
Written by a customer while visiting philips.com
Customer Rating
1
Returning
on November 25, 2020
Posted by: Late4work2manyX
Set light/sound alarm as per instructions, both symbols displayed. Set fall asleep for whatever time and before time is over the clock goes from normal gradual dim to dim to off in 1 sec, and the light alarm symbol goes off. And I’m late for work, again.
The sound alarm can be tuned on/off, but sunrise alarm is hit/miss.
Absolutely no trouble shooting available about this. I assume this clock is defective and will be returning it.
The sound alarm can be tuned on/off, but sunrise alarm is hit/miss.
Absolutely no trouble shooting available about this. I assume this clock is defective and will be returning it.
No, I would not recommend this to a friend.
Response from philips.comBy Consumer care, January 26, 2021
Hi there,
Thank you for your sharing feedback with us. We are sorry to hear about this inconvenience. We can imagine this must be quite frustrating. If yourequire assistance, please feel free to get in touch via social media. We’re available 24/7 on Facebook (@Philips) and Twitter (@PhilipsCare). Alternatively, you can reach out to us via the contact page on our website. One of our colleagues will then try their best to help you further.
Hope to speak to you soon!
Kind regards,
Philips Consumer Care
Thank you for your sharing feedback with us. We are sorry to hear about this inconvenience. We can imagine this must be quite frustrating. If yourequire assistance, please feel free to get in touch via social media. We’re available 24/7 on Facebook (@Philips) and Twitter (@PhilipsCare). Alternatively, you can reach out to us via the contact page on our website. One of our colleagues will then try their best to help you further.
Hope to speak to you soon!
Kind regards,
Philips Consumer Care
Written by a customer while visiting philips.com
Customer Rating
5
Vraiment efficace pour un réveil en douceur
on November 23, 2020
Posted by: damdamerim
Gender:Female
Très utile pour les mois plus sombres. Lumière naturelle qui réveille graduellement le corps en douceur.
I would recommend this to a friend!
Written by a customer while visiting philips.com
Customer Rating
3
Je crois que les avantages sont encore à venir
on November 21, 2020
Posted by: sololaf
Gender:Male
Verified Purchase:Yes
Personnellement, je trouve que les touches des différentes fonctionnalités ne sont pas mis en évidence; recherches des touches pour les différentes fonctions.
I would recommend this to a friend!
Written by a customer while visiting philips.com
Customer Rating
5
Have had one for years - love it!
on November 18, 2020
Posted by: NCSleep
Gender:Female
I'm very sensitive to nighttime light and I love to use the super low, warm light to read by at night, which doesn't keep me awake. It also makes it much easier to get out of bed in the morning as the light gradually comes on, and I wake up more naturally at some point during the time that the light comes on. It's such a more pleasant way to start the day than to a loud alarm in the dark! I'm looking at this to maybe buy a second one so that my husband and I can have one on each side of the bed.
I would recommend this to a friend!
Written by a customer while visiting philips.com
Customer Rating
2
Disappointing Lifespan
on October 14, 2020
Posted by: Otto58
Gender:Male
As someone who is NOT a morning person, I loved this alarm. It was one of the best purchases I've ever made. About 2.5 years into having it and 6 months after the warranty expired, it began malfunctioning catastrophically. It would strobe, turn off, stay on, and not respond to buttons. Unplugging it would help for a few mornings but it would always return. Considering most LEDs like the ones used in this light are rated for 50,000 hours, 2.5 years of life is very disappointing. A $30 alarm from the internet, ok. But for something $100-200 I expect more out of it. It seems I'm not the only one to have this problem with this model. I did love it and customer service gave me a discount voucher for a newer model so I won't abandon Philips yet, but I'm skeptical to say the least
Response from philips.comBy Philips Consumer Care, October 15, 2020
Dear customer,
Thank you for your feedback. We are sorry to learn that you haven't quite gotten the longevity out of this device as you would've hoped. We hope that you've been able to find a nice deal with the voucher. But if you have any further questions or require assistance in the future, please don't hestitate to get in touch via social media. We’re available 24/7 on Facebook (@Philips) and Twitter (@PhilipsCare). Alternatively, you can reach out to us via the contact page on our website. One of our colleagues will then try their best to help you further, and see what could be done to sort this issue out.
Kind regards,
Philips Consumer Care
Thank you for your feedback. We are sorry to learn that you haven't quite gotten the longevity out of this device as you would've hoped. We hope that you've been able to find a nice deal with the voucher. But if you have any further questions or require assistance in the future, please don't hestitate to get in touch via social media. We’re available 24/7 on Facebook (@Philips) and Twitter (@PhilipsCare). Alternatively, you can reach out to us via the contact page on our website. One of our colleagues will then try their best to help you further, and see what could be done to sort this issue out.
Kind regards,
Philips Consumer Care
Written by a customer while visiting philips.com
Customer Rating
2
Worked well until it didn't
on September 14, 2020
Posted by: Noreaster
[Employee of philipsglobal] Bought for my son. It worked well for a few weeks and then we lost power during a thunderstorm and it hasn't worked since. The light works but I cannot reset the clock, none of the buttons do anything.
No, I would not recommend this to a friend.
Response from philips.comBy Philips Consumer Care, September 15, 2020
Hi there,
We are sorry to hear you are experiencing this inconvenience with your Wake-up light. If you have any further questions or require assistance, please feel free to get in touch via social media. We’re available 24/7 on Facebook (@Philips) and Twitter (@PhilipsCare). Alternatively, you can reach out to us via the contact page on our website. One of our colleagues will then try their best to help you further.
Hope to speak to you soon!
Kind regards,
Philips Consumer Care
We are sorry to hear you are experiencing this inconvenience with your Wake-up light. If you have any further questions or require assistance, please feel free to get in touch via social media. We’re available 24/7 on Facebook (@Philips) and Twitter (@PhilipsCare). Alternatively, you can reach out to us via the contact page on our website. One of our colleagues will then try their best to help you further.
Hope to speak to you soon!
Kind regards,
Philips Consumer Care
Written by a customer while visiting philips.com
Customer Rating
4
Good If You Know How to Use & Set Expectations
on August 20, 2020
Posted by: EMS20
Gender:Male
Verified Purchase:Yes
This is my second unit of the Philips HF3520 Wake-up light. I did not purchase this second unit because I loved the first one so much I just had to give it as a gift or add it to another bedroom -- I got it because the first one died after 5 years of ownership. Therein lies one issue that you either get comfortable with or search for something else: this clock/light cannot be repaired -- once it goes, it goes. There is no possible means to replace the light and the product itself can be very "quirky". It is not exactly a feat of engineering perfection: when it works, it is a stellar sunrise wake-up clock -- but it doesn't always work and the controls can be incredibly annoying. Further, the possibility of the light first going "haywire" and then eventually dying is not insignificant. If you have that set of expectations and understanding, you will enjoy the light (when and while it works and once you have mastered the controls).
I would recommend this to a friend!
Written by a customer while visiting philips.com