Customer reviews from philips.com
Philips - SmartSleep Wake-up Light - White/Gray
Average customer rating
3.8
(199 Reviews)
Rating breakdown 199 reviews
5 Stars
83
4 Stars
53
3 Stars
20
2 Stars
23
1 Star
20
76%of customers recommend this product.
(
135 out of
177)
Customer Reviews for Philips - SmartSleep Wake-up Light - White/Gray
Customer Rating
5
I love the wake up light
on October 7, 2021
Posted by: KewlGrams
Gender:Female
My husband got me this for Christmas. I use it every workday. I especially like it in the winter when it's dark out and the light slowly wakes me up.
I would recommend this to a friend!
Written by a customer while visiting philips.com
Customer Rating
5
Exceeded expectations
on October 1, 2021
Posted by: 1bn0
Gender:Male
Bought this unit to replace my HF3570. It's started to lose its mind after years of service.
This one was larger than I thought it would be from the pictures. Controls are easy to use and accurate. Quality matches previous experience with Philips wake up light. Very satisfied. Wow definitely recommend.
I would recommend this to a friend!
Written by a customer while visiting philips.com
Customer Rating
2
Worked amazingly until it decided to stop...
on September 19, 2021
Posted by: Orch
Well, I loved this lamp/alarm up until now. But it stopped working now. First the lamp would go off when I would turn on the radio. Now nothing works. I am considering buying a similar device but not one made by Phillips which I have now read .... this issue seems to be a fairly common one.
No, I would not recommend this to a friend.
Response from philips.comBy Consumer care, September 20, 2021
Hi there,
Thank you for sharing your feedback with us. We are sorry to hear about the inconvenience with your WakeUp Light. We would like to take a closer look for you. Please feel free to get in touch via social media. We’re available 24/7 on Facebook and Twitter. Alternatively, you can reach out to us via the contact page on our website. One of our colleagues will then try their best to help you further. Hope to speak to you soon!
Kind regards,
Philips Consumer Care
Thank you for sharing your feedback with us. We are sorry to hear about the inconvenience with your WakeUp Light. We would like to take a closer look for you. Please feel free to get in touch via social media. We’re available 24/7 on Facebook and Twitter. Alternatively, you can reach out to us via the contact page on our website. One of our colleagues will then try their best to help you further. Hope to speak to you soon!
Kind regards,
Philips Consumer Care
Written by a customer while visiting philips.com
Customer Rating
1
broken
on April 26, 2021
Posted by: RadySK
Gender:Male
Philips HF3520/01 Wake-Up Light - suddenly starts making never-ending quick “clicking“ sounds, speeding up.. This is normally sound of proximity (touch) sensor.. but there is nothing close to device, and it is clean…. It is unstoppable, only it stops if disconnected from power… After connecting it can work for hours correctly, but problem appears later again…
No, I would not recommend this to a friend.
Response from philips.comBy Philips Consumer Care , May 7, 2021
Hi Rady,
Thank you for your review. It is unfortunate to hear that your Wake-Up Light is making noises when it shouldn't happen. We recommend you to reset the device and see if the issue is solved after that.
If the device still makes that noise, please reach out to us on Social Media. We’re available 24/7 on Facebook (http://www.facebook.com/Philips ) and Twitter (https://twitter.com/philipscare). Alternatively, you can reach out to us via the contact page on our website. One of our colleagues will then try their best to help you further.
Hope to speak to you soon!
Written by a customer while visiting philips.com
Customer Rating
4
wake up my guess!!!
on March 19, 2021
Posted by: erick t.
Gender:Male
When you have family or friend to your house you want them to be happy after their sleep...in winter time!
Best way it's the wake-up light!! they were surprise of the bird songs...
Best way it's the wake-up light!! they were surprise of the bird songs...
I would recommend this to a friend!
Written by a customer while visiting philips.com
Customer Rating
5
Where has this Been ALL MY LIFE?!!
on March 3, 2021
Posted by: Savvy999
Gender:Female
I need "gentle mornings". To date, I've been rousted awake with "ALARM" sounds, starting every day with Jangled Nerves. I now ask myself WHY? This product is Amazing!! I woke up to the simulated sunlight and eased in to awareness to bird song. It's fairly easy to set up right out of the box. The packaging was appropriate (adequate but not overmuch ~ I appreciate that, too). It is also nice to have the ability to set 2 different wakeups. <Note I avoided the word, 'alarm'. Changing the time is a snap, but if you don't even have to do that, BONUS!
I would recommend this to a friend!
Written by a customer while visiting philips.com
Customer Rating
2
Instruction Manual Needs Help!
on March 1, 2021
Posted by: LLG.
I was really looking forward to using this product. The instruction manual is written so that there are lots of drawings of the product but not enough text to support the drawings. I have lots of technology in my house and am easily able to set up computers, TVs, Disc Players, etc., but I simply could not set up this product. I am sad to return it. I have other Phillips products and will continue to buy from them, but hope that someone on your team can simplify the set up for this product.
No, I would not recommend this to a friend.
Response from philips.comBy Philips Consumer Care, March 2, 2021
Hello!
Thank you for taking the time to write a review. We appreciate your feedback.
If you have not returned it yet we would love to be able to help you with setting it up, so that you have the best experience possible. The best is to reach out to us through social media so we can help guide you further, step-by-step.
. We’re available 24/7 on Facebook (https://philips.to/fb247) and Twitter (https://philips.to/tw247). Alternatively, you can reach out to us via the contact page on our website (https://philips.to/2XeizXO). Someone of our staff will then try their best to help you further.
Hope to speak to you soon!
Thank you for taking the time to write a review. We appreciate your feedback.
If you have not returned it yet we would love to be able to help you with setting it up, so that you have the best experience possible. The best is to reach out to us through social media so we can help guide you further, step-by-step.
. We’re available 24/7 on Facebook (https://philips.to/fb247) and Twitter (https://philips.to/tw247). Alternatively, you can reach out to us via the contact page on our website (https://philips.to/2XeizXO). Someone of our staff will then try their best to help you further.
Hope to speak to you soon!
Written by a customer while visiting philips.com
Customer Rating
4
Great except for one thing
on February 14, 2021
Posted by: ninasmom
I love this product for the most part except for one thing. The time display is so small and not bright enough to read at night. I really wish Philips would improve this.
I would recommend this to a friend!
Written by a customer while visiting philips.com