Customer reviews from philips.com
Philips - SmartSleep Wake-up Light - White/Gray
Average customer rating
3.8
(199 Reviews)
Rating breakdown 199 reviews
5 Stars
83
4 Stars
53
3 Stars
20
2 Stars
23
1 Star
20
76%of customers recommend this product.
(
135 out of
177)
Customer Reviews for Philips - SmartSleep Wake-up Light - White/Gray
Customer Rating
3
Glitches after a few years
on October 31, 2022
Posted by: Coyote-Tucson
Worked fine for several years, then for no reason the light started turning off when the alarm sounds.
No, I would not recommend this to a friend.
Response from philips.comBy Philips Consumer Care, November 1, 2022
Hi,
Thanks for leaving your feedback. We're sorry to hear that your the lamp of your Wake-up Light turns off by itself when the alarm sounds. There are a couple things you could try out first: increase the light intensity level in your wake-up profile, or check if the alarm function has been deactivated. The alarm icon is visible on the display when the alarm function is active. We hope this helps, but if that's not the case, we're happy to have a closer look at the issue.
If you have any further questions, please feel free to get in touch via social media. We’re available 24/7 on Facebook and Twitter. Alternatively, you can reach out to us via the contact page on our website www.philips.com/support. One of our colleagues will then try their best to help you further.
Hope to speak to you soon!
Kind regards,
Thanks for leaving your feedback. We're sorry to hear that your the lamp of your Wake-up Light turns off by itself when the alarm sounds. There are a couple things you could try out first: increase the light intensity level in your wake-up profile, or check if the alarm function has been deactivated. The alarm icon is visible on the display when the alarm function is active. We hope this helps, but if that's not the case, we're happy to have a closer look at the issue.
If you have any further questions, please feel free to get in touch via social media. We’re available 24/7 on Facebook and Twitter. Alternatively, you can reach out to us via the contact page on our website www.philips.com/support. One of our colleagues will then try their best to help you further.
Hope to speak to you soon!
Kind regards,
Written by a customer while visiting philips.com
Posted by: Giraffe_94
Gender:Female
Verified Purchase:Yes
[This review was collected as part of a promotion.] I'm so glad I purchased this wake-up light - it really does help me get up more naturally in the mornings especially as we head into winter. Setting up the light is easy and with 20 different brightness settings, it is very customizable. The only thing I would change is the buttons. They sit pretty flush against the light so sometimes I hit the wrong one, especially when going to turn off the alarm.
I would recommend this to a friend!
Written by a customer while visiting philips.com
Customer Rating
2
Older Version Better
on September 29, 2022
Posted by: dest
Gender:Male
I recently replaced my 2013 HF3520, and am really disappointed with this new version. The tap to snooze was moved from the entire face of the lamp to a small spot just on the top. The sunrise lighting itself is not the same, the low light redish sunrise color the old one had is now more yellow and brighter in general. The clock feels a lot cheaper in general. It's not as heavy as the old one, so I knock it over when snoozing it. The noise the buttons make is a sharp sound, not the "click" of the old one. My old one was the perfect alarm clock, hence purchasing the same model after 10 years of daily use. I'm currently trying to see if I can fix my old one and want to resell or return the new one.
Response from philips.comBy Philips Consumer Care, September 30, 2022
Hi. We appreciate the time you spent writing this review. It’s unfortunate that you’re not happy with our new WakeUp Light model. Thank you for sharing your experience, we highly appreciate your feedback.
If you need any further assistance, please feel free to get in touch via social media. We’re available 24/7 on Facebook and Twitter. Alternatively, you can reach out to us via the contact page on our website www.philips.com/support. One of our colleagues will then try their best to help you further. Hope to speak to you soon!
Kind regards,
If you need any further assistance, please feel free to get in touch via social media. We’re available 24/7 on Facebook and Twitter. Alternatively, you can reach out to us via the contact page on our website www.philips.com/support. One of our colleagues will then try their best to help you further. Hope to speak to you soon!
Kind regards,
Written by a customer while visiting philips.com
Customer Rating
3
Too complicated to set up and use
on September 4, 2022
Posted by: Stoptheworld
When I could get this thing to work, the light was good and I loved the bird sounds, plus the choice of two different alarms. BUT -- and it was a significant enough "but" to make me return it -- it was a colossal pain in the neck to set up, with insufficient/confusing instructions, and a nonintuitive menu and set of steps. Even once I got it going, the clock light routinely shut off if I even touched the thing; conversely, the controls didn't always respond to my touch. It was frustrating and annoying and not worth fussing with anymore.
No, I would not recommend this to a friend.
Response from philips.comBy Philips Consumer Care, September 14, 2022
Hi,
Thank you for sharing your experience with us, we are sorry to hear you have had such trouble with setting up the device. Please know that we are always trying to improve our products, and would therefore like to thank you for sharing your feedback.
If you have any further questions, please also get in touch via social media. We’re available 24/7 on Facebook and Twitter. Alternatively, you can reach out to us via the contact page on our website www.philips.com/support. One of our colleagues will be happy to help you further!
Hope to speak to you soon
Kind regards,
Thank you for sharing your experience with us, we are sorry to hear you have had such trouble with setting up the device. Please know that we are always trying to improve our products, and would therefore like to thank you for sharing your feedback.
If you have any further questions, please also get in touch via social media. We’re available 24/7 on Facebook and Twitter. Alternatively, you can reach out to us via the contact page on our website www.philips.com/support. One of our colleagues will be happy to help you further!
Hope to speak to you soon
Kind regards,
Written by a customer while visiting philips.com
Posted by: Jama NJ
Verified Purchase:Yes
I love everything about this product. I love the sound option of the birds, and that their is a radio. However it pretty big and takes up space on my night stand. For the price I paid I can’t complain it was a deal.
I would recommend this to a friend!
Written by a customer while visiting philips.com
Posted by: Dedée 12
Gender:Female
Verified Purchase:Yes
Parce que j’aime cette lumière qui me réveille tranquillement sans faire de saut.
Il est bien fonctionnel.
C’est comme un clair de lune.J’aime cette lumière en veille
On peut choisir notre profil de réveil.
Fonctionne très bien.
Il est bien fonctionnel.
C’est comme un clair de lune.J’aime cette lumière en veille
On peut choisir notre profil de réveil.
Fonctionne très bien.
I would recommend this to a friend!
Written by a customer while visiting philips.com
Customer Rating
5
Better morning mood
on January 6, 2022
Posted by: Tc78
Gender:Male
[This review was collected as part of a promotion.] This has helped me wake up in a better mood on a daily basis
Written by a customer while visiting philips.com
Posted by: The Bird
Verified Purchase:Yes
The power that the light holds is unexplainable… my life has changed
I would recommend this to a friend!
Written by a customer while visiting philips.com