Customer reviews from philips.com
Philips - SmartSleep Wake-up Light - White/Gray
Average customer rating
3.8
(199 Reviews)
Rating breakdown 199 reviews
5 Stars
83
4 Stars
53
3 Stars
20
2 Stars
23
1 Star
20
76%of customers recommend this product.
(
135 out of
177)
Customer Reviews for Philips - SmartSleep Wake-up Light - White/Gray
Customer Rating
1
Il s’aide de fonctionner du jour au lendemain
on March 22, 2024
Posted by: Sophie B
Gender:Female
J’ai adoré ce réveil, mais il a cessé de fonctionner pour aucune raison après 4 ans d’utilisation.
No, I would not recommend this to a friend.
Written by a customer while visiting philips.com
Customer Rating
5
Total game changer
on February 26, 2024
Posted by: ChandlerRL
I live in the PNW, and those dark rainy days with little light are very difficult to wake up to. I hate the harsh wake ups from an alarm. I find with the wake-up light, I gently wake up before my alarm. I feel less groggy overall. I think it's helped with improving my mood as well. I've recommended this to everyone I know.
People complain about how complicated it is to set up the alarm. I think this is true. I'm fine with it though. After initial set up, I didn't need to do much with it. The only thing I haven't been able to figure out is how to turn off the bird sounds on my second alarm - that's annoying but not a deal breaker.
People complain about how complicated it is to set up the alarm. I think this is true. I'm fine with it though. After initial set up, I didn't need to do much with it. The only thing I haven't been able to figure out is how to turn off the bird sounds on my second alarm - that's annoying but not a deal breaker.
Written by a customer while visiting philips.com
Customer Rating
1
Planned obsolescence
on February 6, 2024
Posted by: Alice73
Gender:Female
Wasteful, do not buy this product. Died after only a few years use. Phillips you should be ashamed of this product, after reading other reviews many others had the same issue. Expensive investment for temporary product. Only apology that was offered was for 20% to spend more on a short lived product. Don’t waste your money! If I could give negative stars, I would.
No, I would not recommend this to a friend.
Written by a customer while visiting philips.com
Customer Rating
2
Lost power and function
on February 6, 2024
Posted by: Alarm nation
Gender:Male
Short life span. Power all of a sudden started flashing and wouldn’t turn off. Buttons stopped working. Less than 5 years old
No, I would not recommend this to a friend.
Response from philips.comBy Tauseef, Philips Consumer Care, February 6, 2024
Hi there,
Thank you for writing your review. We are sorry to hear that your Philips SmartSleep Wake-up Light has stopped working.
In this case, please contact us via social media. We’re available on Facebook (@Philips) and X (@PhilipsCare). Don’t worry, if you don’t use social media, you can also reach out to us via our contact page: www.Philips.com/contact.
Kind regards,
Philips Consumer Care
Thank you for writing your review. We are sorry to hear that your Philips SmartSleep Wake-up Light has stopped working.
In this case, please contact us via social media. We’re available on Facebook (@Philips) and X (@PhilipsCare). Don’t worry, if you don’t use social media, you can also reach out to us via our contact page: www.Philips.com/contact.
Kind regards,
Philips Consumer Care
Written by a customer while visiting philips.com
Customer Rating
1
Smart sleep clock worked great but now not working
on January 22, 2024
Posted by: KGoss
Gender:Female
Purchased this Smart sleep, sunrise clock for my son who has seizures, so the gentle light waking him up in the morning was perfect now. Unfortunately the clock has stopped working. We can leave it unplugged for about three or four days and it will come back on.. this was a very expensive clock to purchase, and I was hoping it would last longer than it has
No, I would not recommend this to a friend.
Response from philips.comBy Tauseef, Philips Consumer Care, January 23, 2024
Hello there,
Thank you for providing us with your valuable feedback. We are sorry to hear that your Philips SmartSleep Wake-up Light has stopped working.
We would request you to reach out to us via social media so we can assist you further. We’re available on Facebook (@Philips) and X (@PhilipsCare). Don’t worry, if you don’t use Social Media, you can also reach out to us via our contact page: www.Philips.com/contact.
Kind regards,
Philips Consumer Care
Thank you for providing us with your valuable feedback. We are sorry to hear that your Philips SmartSleep Wake-up Light has stopped working.
We would request you to reach out to us via social media so we can assist you further. We’re available on Facebook (@Philips) and X (@PhilipsCare). Don’t worry, if you don’t use Social Media, you can also reach out to us via our contact page: www.Philips.com/contact.
Kind regards,
Philips Consumer Care
Written by a customer while visiting philips.com
Posted by: Grand-papa
Gender:Male
Verified Purchase:Yes
La simulation du lever et coucher du soleil m’aide autant à me réveiller ou m’endormir en douceur. J’aime également la fonction répétions (snooze).
I would recommend this to a friend!
Written by a customer while visiting philips.com
Posted by: Library Lady
Gender:Female
Verified Purchase:Yes
[This review was collected as part of a promotion.] This light makes me wake up focused and relaxed. it is the second one that i have had.
I would recommend this to a friend!
Written by a customer while visiting philips.com
Customer Rating
2
Light stopped working with no explanation.
on August 18, 2023
Posted by: Keystoned
I purchased the lamp in Jan 2020 and it stopped working in August 2023. The lamp in my living room has been working since 1992, and the clock radio in my room has been working since 1993. I expected a longer life from this device.
No, I would not recommend this to a friend.
Response from philips.comBy Shriya Sawant, Philips Consumer Care, August 19, 2023
Hi there,
Thank you for reaching out to us and sharing your feedback. It's unfortunate to hear that your Philips Wake-up Light has stopped working. Please check whether the adapter is inserted properly in the wall outlet. Also, make sure the plug is inserted properly into the appliance. Additionally, The appliance uses durable LED technology. However, if the lamp stops working, please visit the following link www.philips.com/support or call 1-866-832-4361 for assistance.
If you have any additional questions, please get in touch via Social Media. We’re available on Facebook (@Philips) and Twitter (@PhilipsCare). Don’t worry, if you don’t use Social Media, you can also reach out to us via the contact page: www.Philips.com/contact.
Hope to speak to you soon!
Kind regards,
Philips Consumer Care
Thank you for reaching out to us and sharing your feedback. It's unfortunate to hear that your Philips Wake-up Light has stopped working. Please check whether the adapter is inserted properly in the wall outlet. Also, make sure the plug is inserted properly into the appliance. Additionally, The appliance uses durable LED technology. However, if the lamp stops working, please visit the following link www.philips.com/support or call 1-866-832-4361 for assistance.
If you have any additional questions, please get in touch via Social Media. We’re available on Facebook (@Philips) and Twitter (@PhilipsCare). Don’t worry, if you don’t use Social Media, you can also reach out to us via the contact page: www.Philips.com/contact.
Hope to speak to you soon!
Kind regards,
Philips Consumer Care
Written by a customer while visiting philips.com