Customer reviews from philips.com
Philips - SmartSleep Wake-up Light - White/Gray
Average customer rating
3.8
(201 Reviews)
Rating breakdown 201 reviews
5 Stars
84
4 Stars
53
3 Stars
21
2 Stars
23
1 Star
20
76%of customers recommend this product.
(
136 out of
178)
Customer Reviews for Philips - SmartSleep Wake-up Light - White/Gray
Customer Rating
5
11 years together
on August 13, 2024
Posted by: Jess1685323
Gender:Female
Today I realized I have had my light alarm since 2013, and it still works perfectly! Thought you all should know.
I would recommend this to a friend!
Written by a customer while visiting philips.com
Customer Rating
2
Terrible Sounds Won't Turn Off
on April 1, 2024
Posted by: liannetx
Gender:Female
I was under the impression when I bought this that I could turn the alarm sounds down to 0. I have not been able to do that. They will only go down to 1 which means I am woken up by irritating noises that I do not want to hear.
No, I would not recommend this to a friend.
Response from philips.comBy Simran Maxwel, Philips Consumer Care, April 2, 2024
Hi Lianne,
Thank you for taking the time to share your review with us. We're sorry to hear that you're facing an issue with your Philips SmartSleep Wake-up Light Sound.
If you frequently wake up to the sound of an alarm, try increasing the light intensity level or extending the sunrise simulation time. We appreciate your feedback and will share it with our product development team to improve your experience in the future.
To assist you further in this matter, please get in touch via Social Media. We’re available on Facebook (@Philips) and X (@PhilipsCare). Don’t worry, if you don’t use Social Media, you can also reach out to us via the contact page: www.Philips.com/contact.
Hope to speak to you soon!
Best regards,
Philips Consumer Care
Thank you for taking the time to share your review with us. We're sorry to hear that you're facing an issue with your Philips SmartSleep Wake-up Light Sound.
If you frequently wake up to the sound of an alarm, try increasing the light intensity level or extending the sunrise simulation time. We appreciate your feedback and will share it with our product development team to improve your experience in the future.
To assist you further in this matter, please get in touch via Social Media. We’re available on Facebook (@Philips) and X (@PhilipsCare). Don’t worry, if you don’t use Social Media, you can also reach out to us via the contact page: www.Philips.com/contact.
Hope to speak to you soon!
Best regards,
Philips Consumer Care
Written by a customer while visiting philips.com
Customer Rating
1
Il s’aide de fonctionner du jour au lendemain
on March 22, 2024
Posted by: Sophie B
Gender:Female
J’ai adoré ce réveil, mais il a cessé de fonctionner pour aucune raison après 4 ans d’utilisation.
No, I would not recommend this to a friend.
Written by a customer while visiting philips.com
Customer Rating
5
Total game changer
on February 26, 2024
Posted by: ChandlerRL
I live in the PNW, and those dark rainy days with little light are very difficult to wake up to. I hate the harsh wake ups from an alarm. I find with the wake-up light, I gently wake up before my alarm. I feel less groggy overall. I think it's helped with improving my mood as well. I've recommended this to everyone I know.
People complain about how complicated it is to set up the alarm. I think this is true. I'm fine with it though. After initial set up, I didn't need to do much with it. The only thing I haven't been able to figure out is how to turn off the bird sounds on my second alarm - that's annoying but not a deal breaker.
People complain about how complicated it is to set up the alarm. I think this is true. I'm fine with it though. After initial set up, I didn't need to do much with it. The only thing I haven't been able to figure out is how to turn off the bird sounds on my second alarm - that's annoying but not a deal breaker.
Written by a customer while visiting philips.com
Customer Rating
1
Planned obsolescence
on February 6, 2024
Posted by: Alice73
Gender:Female
Wasteful, do not buy this product. Died after only a few years use. Phillips you should be ashamed of this product, after reading other reviews many others had the same issue. Expensive investment for temporary product. Only apology that was offered was for 20% to spend more on a short lived product. Don’t waste your money! If I could give negative stars, I would.
No, I would not recommend this to a friend.
Written by a customer while visiting philips.com
Customer Rating
2
Lost power and function
on February 6, 2024
Posted by: Alarm nation
Gender:Male
Short life span. Power all of a sudden started flashing and wouldn’t turn off. Buttons stopped working. Less than 5 years old
No, I would not recommend this to a friend.
Response from philips.comBy Tauseef, Philips Consumer Care, February 6, 2024
Hi there,
Thank you for writing your review. We are sorry to hear that your Philips SmartSleep Wake-up Light has stopped working.
In this case, please contact us via social media. We’re available on Facebook (@Philips) and X (@PhilipsCare). Don’t worry, if you don’t use social media, you can also reach out to us via our contact page: www.Philips.com/contact.
Kind regards,
Philips Consumer Care
Thank you for writing your review. We are sorry to hear that your Philips SmartSleep Wake-up Light has stopped working.
In this case, please contact us via social media. We’re available on Facebook (@Philips) and X (@PhilipsCare). Don’t worry, if you don’t use social media, you can also reach out to us via our contact page: www.Philips.com/contact.
Kind regards,
Philips Consumer Care
Written by a customer while visiting philips.com
Customer Rating
1
Smart sleep clock worked great but now not working
on January 22, 2024
Posted by: KGoss
Gender:Female
Purchased this Smart sleep, sunrise clock for my son who has seizures, so the gentle light waking him up in the morning was perfect now. Unfortunately the clock has stopped working. We can leave it unplugged for about three or four days and it will come back on.. this was a very expensive clock to purchase, and I was hoping it would last longer than it has
No, I would not recommend this to a friend.
Response from philips.comBy Tauseef, Philips Consumer Care, January 23, 2024
Hello there,
Thank you for providing us with your valuable feedback. We are sorry to hear that your Philips SmartSleep Wake-up Light has stopped working.
We would request you to reach out to us via social media so we can assist you further. We’re available on Facebook (@Philips) and X (@PhilipsCare). Don’t worry, if you don’t use Social Media, you can also reach out to us via our contact page: www.Philips.com/contact.
Kind regards,
Philips Consumer Care
Thank you for providing us with your valuable feedback. We are sorry to hear that your Philips SmartSleep Wake-up Light has stopped working.
We would request you to reach out to us via social media so we can assist you further. We’re available on Facebook (@Philips) and X (@PhilipsCare). Don’t worry, if you don’t use Social Media, you can also reach out to us via our contact page: www.Philips.com/contact.
Kind regards,
Philips Consumer Care
Written by a customer while visiting philips.com
Posted by: Grand-papa
Gender:Male
Verified Purchase:Yes
La simulation du lever et coucher du soleil m’aide autant à me réveiller ou m’endormir en douceur. J’aime également la fonction répétions (snooze).
I would recommend this to a friend!
Written by a customer while visiting philips.com