Customer reviews from philips.com
Philips - SmartSleep Wake-up Light - White/Gray
Average customer rating
3.8
(199 Reviews)
Rating breakdown 199 reviews
5 Stars
83
4 Stars
53
3 Stars
20
2 Stars
23
1 Star
20
76%of customers recommend this product.
(
135 out of
177)
Customer Reviews for Philips - SmartSleep Wake-up Light - White/Gray
Customer Rating
3
Obsolessence programmé.
on May 29, 2025
Posted by: Écologie
J'ai adoré ce produit mais il a cesser de fonctionner du jour au lendemain. Obsolessance programmé sans pouvoir changer la pile. Je ne vais pas en racheter un autre, ce n'est pas écologique.
No, I would not recommend this to a friend.
Written by a customer while visiting philips.com
Customer Rating
1
Planned Obsolescence
on April 1, 2025
Posted by: Circadian Rhythm
The concept of a sunrise lamp is great; I much prefer it to a sound-only alarm. However, the user interface is a bit overcomplicated. The light also sometimes turns off after a short time. More importantly, when I had to unplug it once, it no longer worked after being plugged back in. This has happened twice: the first time, I thought the cord was faulty so I replaced it and the clock worked again. This time, I know the cord is not at fault (and neither is the plug outlet). Why did it die? It's too expensive for this to happen. I will buy a different brand now.
No, I would not recommend this to a friend.
Response from philips.comBy Philips Consumer Care, June 10, 2025
Hello there,
We’re truly sorry to hear about the experience you've had with the Smart Sleep Wake-up Light and thank you for bringing this to our attention.
We'd like to look into your case immediately and ensure a prompt resolution for your issue.
Please consider reaching out to us via one of our social media channels. We are available 24/7 on Facebook, Instagram and Twitter @Philips. Your feedback and concerns are important to us, and we're here to help.
Hope to speak to you soon!
Best regards,
Philips Consumer Care
We’re truly sorry to hear about the experience you've had with the Smart Sleep Wake-up Light and thank you for bringing this to our attention.
We'd like to look into your case immediately and ensure a prompt resolution for your issue.
Please consider reaching out to us via one of our social media channels. We are available 24/7 on Facebook, Instagram and Twitter @Philips. Your feedback and concerns are important to us, and we're here to help.
Hope to speak to you soon!
Best regards,
Philips Consumer Care
Written by a customer while visiting philips.com
Posted by: Dee M W
Gender:Female
Verified Purchase:Yes
This is the 2nd time I've purchased one. The first one "died" after using it about 8 years, which I consider great. So far this new one is working just as good; I love waking up with light in the room. It helps me wake up much easier. When the room is just dark and a regular alarm goes off, it takes me much longer to get up.
I would recommend this to a friend!
Written by a customer while visiting philips.com
Posted by: SurvivorJuju
Gender:Female
Verified Purchase:Yes
[This review was collected as part of a promotion.] The sunrise and alarm sounds are great features. It is very difficult to adjust settings.
I was going to purchase the product for my college age son who asked for it but decided it wasn't worth the cost and bought him a more cost efficient one instead.
I was going to purchase the product for my college age son who asked for it but decided it wasn't worth the cost and bought him a more cost efficient one instead.
I would recommend this to a friend!
Written by a customer while visiting philips.com
Customer Rating
1
Planned Obsolescence
on October 21, 2024
Posted by: CustomerSupport
Loved this alarm clock, until it stopped turning on. It started a few years ago where it would not turn on after a power outage, so I would follow the troubleshooting steps and unplug and replug after a while. Then after a few years of this, it just wouldn't turn on anymore. This product seems to be built to be eventually useless, it's a shame because I really liked the alarm and now it is completely useless.
No, I would not recommend this to a friend.
Response from philips.comBy Tauseef, Philips Consumer Care, October 23, 2024
Hi there,
Thank you for writing your review and we're sorry to hear that your Philips SmartSleep Wake-up Light is not turning on.
Please try our troubleshooting advice to solve this issue. try our troubleshooting advice below to solve this issue. Depending on the model of Wake-Up Light you have, you may have a few options on how to turn the Wake-Up Light on. While some models have a light button, others also use the radio button to switch on. If you press the button for too long or too hard, your Wake-Up Light will not respond. Press the button briefly and gently to turn your Wake-Up Light on. You can also try resetting your Wake-Up Light by inserting a pin in the back of your device by pressing the reset button.
If these tips do not help or if you need further assistance, please reach out to us via social media. We’re available on Facebook (@Philips) and X (@PhilipsCare). Don’t worry, if you don’t use Social Media, you can also reach out to us via our contact page: www.Philips.com/contact.
Kind regards,
Philips Consumer Care
Thank you for writing your review and we're sorry to hear that your Philips SmartSleep Wake-up Light is not turning on.
Please try our troubleshooting advice to solve this issue. try our troubleshooting advice below to solve this issue. Depending on the model of Wake-Up Light you have, you may have a few options on how to turn the Wake-Up Light on. While some models have a light button, others also use the radio button to switch on. If you press the button for too long or too hard, your Wake-Up Light will not respond. Press the button briefly and gently to turn your Wake-Up Light on. You can also try resetting your Wake-Up Light by inserting a pin in the back of your device by pressing the reset button.
If these tips do not help or if you need further assistance, please reach out to us via social media. We’re available on Facebook (@Philips) and X (@PhilipsCare). Don’t worry, if you don’t use Social Media, you can also reach out to us via our contact page: www.Philips.com/contact.
Kind regards,
Philips Consumer Care
Written by a customer while visiting philips.com
Posted by: shio
Gender:Female
Verified Purchase:Yes
[This review was collected as part of a promotion.] I find that nothing else helps me wake up on time (and stay awake) as well as a smart lamp does. This has been very reliable in keeping my wake schedule regular throughout the week. I found this product through a Wirecutter recommendation and was motivated to purchase it since my smartbulb refused to work on a schedule ever since I moved to a new abode. While this does not support Internet or Bluetooth connectivity, it satisfies all of my needs from an alarm clock. It is also not my favorite lamp for ambient lighting (it does not cast a diffuse enough light for my preference), but it wakes me up, which is all that I need from it.
I would recommend this to a friend!
Written by a customer while visiting philips.com
Customer Rating
5
11 years together
on August 13, 2024
Posted by: Jess1685323
Gender:Female
Today I realized I have had my light alarm since 2013, and it still works perfectly! Thought you all should know.
I would recommend this to a friend!
Written by a customer while visiting philips.com
Customer Rating
2
Terrible Sounds Won't Turn Off
on April 1, 2024
Posted by: liannetx
Gender:Female
I was under the impression when I bought this that I could turn the alarm sounds down to 0. I have not been able to do that. They will only go down to 1 which means I am woken up by irritating noises that I do not want to hear.
No, I would not recommend this to a friend.
Response from philips.comBy Simran Maxwel, Philips Consumer Care, April 2, 2024
Hi Lianne,
Thank you for taking the time to share your review with us. We're sorry to hear that you're facing an issue with your Philips SmartSleep Wake-up Light Sound.
If you frequently wake up to the sound of an alarm, try increasing the light intensity level or extending the sunrise simulation time. We appreciate your feedback and will share it with our product development team to improve your experience in the future.
To assist you further in this matter, please get in touch via Social Media. We’re available on Facebook (@Philips) and X (@PhilipsCare). Don’t worry, if you don’t use Social Media, you can also reach out to us via the contact page: www.Philips.com/contact.
Hope to speak to you soon!
Best regards,
Philips Consumer Care
Thank you for taking the time to share your review with us. We're sorry to hear that you're facing an issue with your Philips SmartSleep Wake-up Light Sound.
If you frequently wake up to the sound of an alarm, try increasing the light intensity level or extending the sunrise simulation time. We appreciate your feedback and will share it with our product development team to improve your experience in the future.
To assist you further in this matter, please get in touch via Social Media. We’re available on Facebook (@Philips) and X (@PhilipsCare). Don’t worry, if you don’t use Social Media, you can also reach out to us via the contact page: www.Philips.com/contact.
Hope to speak to you soon!
Best regards,
Philips Consumer Care
Written by a customer while visiting philips.com