Customer reviews from philips.com
Philips - SmartSleep Wake-up Light - White/Gray
Average customer rating
3.8
(199 Reviews)
Rating breakdown 199 reviews
5 Stars
83
4 Stars
53
3 Stars
20
2 Stars
23
1 Star
20
76%of customers recommend this product.
(
135 out of
177)
Customer Reviews for Philips - SmartSleep Wake-up Light - White/Gray
Customer Rating
3
Better if there were an app
on May 15, 2019
Posted by: ShouldHaveanApp
Gender:Male
This product would be better if there were an app that was connected to it so we could set wakeup, light, and everything else. Also, doesn't need an FM radio, just a way to connect bluetooth so we can connect Spotify or Apple/Google music for wakeup songs.
I would recommend this to a friend!
Written by a customer while visiting philips.com
Customer Rating
1
The WORST product I have ever seen. No weekend schedule.
on May 11, 2019
Posted by: mattyfresh
This thing is absolutely useless. You need to remember to turn off alarm 1 and then turn on alarm 2 every weekend, manually, or else you will be woken up early on weekends, and then if you forget on monday you won't get woken up at all. It is absolutely unfathomable they put out something so useless.
Cons: no schedules!!! as in zero.
No, I would not recommend this to a friend.
Written by a customer while visiting philips.com
Customer Rating
2
Beautiful But Broken
on May 3, 2019
Posted by: Kchacha
Gender:Female
Mine lasted only a few months before eery clicking and flashing starting to occur when the alarm set off. Then, the buttons stopped working so the only way to stop the alarm was to unplug it. This morning, after my new routine of unplugging then plugging back in, the device didn’t turn back on. It is now dead.
I had reached out to Philips about this but they did not help me. Buyer beware!
Pros: beautiful design, nice alarm sounds, light was therapeutic
Cons: doesn’t work after a few months of use
No, I would not recommend this to a friend.
Response from philips.comBy Consumer Care, May 7, 2019
Hi there,
Thank you for sharing your feedback, and we're very sorry to hear about your experience with your wake-up light. Your complete satisfaction is extremely important to us. At your earliest convenience, please get in touch with us to speak with a Consumer Care representative so that we can address your issue. Be sure to reference this review & have your Philips product handy so that we can better assist you.
24/7 Live Chat:
https://ch-017-ind.us.caas.hosted-inin.com/Philips/66/NoDefault/?provider=philips&language=en&country=US&group=PERSONAL_CARE_GR&category=LIGHT_THERAPY_CA2&sub-category=PARAM_SUBCAT&ctn=PARAM_CTN
1-866-832-4361
Monday – Saturday: 9:00 AM – 9:00 PM ET
Sunday: 9:00 am – 6:00 PM ET
Excluding Major Holidays
We look forward to hearing from you.
Thank you for sharing your feedback, and we're very sorry to hear about your experience with your wake-up light. Your complete satisfaction is extremely important to us. At your earliest convenience, please get in touch with us to speak with a Consumer Care representative so that we can address your issue. Be sure to reference this review & have your Philips product handy so that we can better assist you.
24/7 Live Chat:
https://ch-017-ind.us.caas.hosted-inin.com/Philips/66/NoDefault/?provider=philips&language=en&country=US&group=PERSONAL_CARE_GR&category=LIGHT_THERAPY_CA2&sub-category=PARAM_SUBCAT&ctn=PARAM_CTN
1-866-832-4361
Monday – Saturday: 9:00 AM – 9:00 PM ET
Sunday: 9:00 am – 6:00 PM ET
Excluding Major Holidays
We look forward to hearing from you.
Written by a customer while visiting philips.com
Customer Rating
2
Well..
on March 31, 2019
Posted by: KongBrunost
Gender:Male
It looks great and gives off excelent amount of light. And it does wake me up. But at this price point I would expect it to have a small battery in case of a power down to remember the settings. If the power goes down in the middle of the night, the alarm disappears and the clock needs to be set again. And it can't adjust it self according to summer/winter time, so you will need to change this yourself, otherwise you will get late for work. And I also expected it to have some EEPROM memory like a normal alarm clock, so you don't need set up the alarm manually every single night.
No, I would not recommend this to a friend.
Written by a customer while visiting philips.com
Customer Rating
2
Setup instructions are less than clear
on March 26, 2019
Posted by: needsunlight
Gender:Female
Setup instructions are less than clear. Regular digital alarm clock instructions are easier to understand than this.
Have tried 2x to get it set up correctly, so far not successful. Thought I had mastered it the 2nd time but even tho set according to instructions it never came on.
1 or 2 more tries and if not successful, back it goes.
Have tried 2x to get it set up correctly, so far not successful. Thought I had mastered it the 2nd time but even tho set according to instructions it never came on.
1 or 2 more tries and if not successful, back it goes.
Also - the font/clarity of the alarms, time you are setting (am/pm - blurry, not much clarity) needs improvement.
Cons: the font/clarity needs improvement - very blurry, instructions not clear enough
Written by a customer while visiting philips.com
Customer Rating
4
Really improves morning mood on dark days
on February 28, 2019
Posted by: Meezan
Gender:Female
As someone who has difficulty getting out of bed (and falling asleep) during the long dark months of winter, this product has really helped improve my sleep and mood this winter.
If I could change anything about this product, it would be to slightly illuminate the light button as it is difficult to find at night if you wish to turn the light on. There are a lot of buttons positioned around the "face" of this product, so it takes some fumbling to find the right one. Further, I was really looking forward to being awakened by birdsong... but the sound of the birds is a bit tinny and there is a kind of white noise in the background which isn't as pleasant as nature sounds.
That said, I would still strongly recommend this item to anyone who struggles with winter.
Pros: improves waking mood, sunset option really does help to fall asleep
Cons: hard to find on/off button for light, nature sounds are tinny
I would recommend this to a friend!
Written by a customer while visiting philips.com
Customer Rating
3
Love the funcitionality, hate the UX
on February 16, 2019
Posted by: bsphere
I love the way this wakes me up, or gets me to sleep but the controls are so hard to use, all over the place, and unintuitive. My wife needs me to set everything. Once it's set up, it's great, but just turning an alarm on or off is a challenge. And I work in tech, so I'm pretty good at this stuff.
Pros: function
Cons: controls
I would recommend this to a friend!
Written by a customer while visiting philips.com
Customer Rating
5
I LOVE my new alarm clock
on February 11, 2019
Posted by: TKShnacks
Gender:Female
My old alarm clock gave me anxiety every time it rang. I hated being jolted from my sleep therefore I found myself waking up earlier to beat the clock and that is not a restful experience at all. I was exhausted every day at work. My coworker told me that she bought a wake up lamp and it was "a game changer". And she was right. I love my new alarm clock. It's a much more peaceful way to begin each day. I had stressed initially which model to buy but am so pleased that I spent the extra money on the more expensive model. I really enjoy the sunset simulation to help me get to bed. It's a cool feature. I also like that the alarm clock has replaced my lamp. Its the perfect size for my nighttable.
Pros: sunset simulator for bedtime, gentle wake up sounds, multipurpose table lamp
I would recommend this to a friend!
Written by a customer while visiting philips.com