Customer reviews from philips.com
Philips - SmartSleep Wake-up Light - White/Gray
Average customer rating
3.8
(201 Reviews)
Rating breakdown 201 reviews
5 Stars
84
4 Stars
53
3 Stars
21
2 Stars
23
1 Star
20
76%of customers recommend this product.
(
136 out of
178)
Customer Reviews for Philips - SmartSleep Wake-up Light - White/Gray
Customer Rating
2
Stopped working after less than a year.
on March 29, 2020
Posted by: Mary L.
Gender:Female
I really liked it and thought the light and sounds were really soothing, but one day it just stopped working. I'll try to get it replaced through Philips.
No, I would not recommend this to a friend.
Response from philips.comBy Philips Consumer Care, April 1, 2020
Hi there, thank you for bringing this to our attention. We are sorry to hear that you Wake-up Light has stopped working after only a year. This is, of course, of the experience we would like you to have.
At your earliest convenience, please feel free to get in touch via social media. We’re available 24/7 on Facebook (@Philips) and Twitter (@PhilipsCare). Alternatively, you can reach out to us via the contact page on our website. One of our colleagues will then try their best to help you further.
Hope to speak to you soon!
Kind regards,
Philips Consumer Care
At your earliest convenience, please feel free to get in touch via social media. We’re available 24/7 on Facebook (@Philips) and Twitter (@PhilipsCare). Alternatively, you can reach out to us via the contact page on our website. One of our colleagues will then try their best to help you further.
Hope to speak to you soon!
Kind regards,
Philips Consumer Care
Written by a customer while visiting philips.com
Posted by: Tiredallthetime
Gender:Female
Verified Purchase:Yes
It took a few days to get used to. The first couple days of using it my dog would wake up first (when the light slowly got brighter) and come and nudge me in the face. I guess he was concerned. Now we are both used to it and like it.
I would recommend this to a friend!
Written by a customer while visiting philips.com
Posted by: Moumou
Gender:Female
Verified Purchase:Yes
Je l’adore car elle facilite mon réveil durant l’hiver.
I would recommend this to a friend!
Written by a customer while visiting philips.com
Customer Rating
2
Great Lamp, horrible cord.
on January 5, 2020
Posted by: Antelope2
Gender:Female
I really enjoyed the lamp while it lasted, so much that I bought my daughter one too. I plugged it in when I got it and then just a couple of months later it quit working. I kept it to try to get someone to fix it. I finally checked with my daughter’s cord and it worked, so it is the cord that just went. It wasn’t like I was moving it from place to place or anything. Too expensive a light for a cheap cord, and I am having trouble replacing it.
No, I would not recommend this to a friend.
Response from philips.comBy Philips Consumer Care, May 26, 2021
Hi there,
Thank you for taking the time to leave a review. We truly appreciate your feedback. How unfortunate to hear that the cord of your Wake Up light is not responding, especially considering that is has no apparent damage. We understand the inconvenience, but our social media team will be happy to assist you in finding a replacement.
For that, please feel free to get in touch via social media. We’re available 24/7 on Facebook and Twitter. Alternatively, you can reach out to us via the contact page on our website. One of our colleagues will then try their best to help you further.
Hope to speak to you soon!
Kind regards,
Philips Consumer Care
Thank you for taking the time to leave a review. We truly appreciate your feedback. How unfortunate to hear that the cord of your Wake Up light is not responding, especially considering that is has no apparent damage. We understand the inconvenience, but our social media team will be happy to assist you in finding a replacement.
For that, please feel free to get in touch via social media. We’re available 24/7 on Facebook and Twitter. Alternatively, you can reach out to us via the contact page on our website. One of our colleagues will then try their best to help you further.
Hope to speak to you soon!
Kind regards,
Philips Consumer Care
Written by a customer while visiting philips.com
Posted by: Enlightened
Gender:Male
Verified Purchase:Yes
The light features are amazing as are the
Birdsongs
Birdsongs
I would recommend this to a friend!
Written by a customer while visiting philips.com
Posted by: CongaMami
Gender:Female
Verified Purchase:Yes
The slow sunrise feature is very gentle, and makes getting up indeed easier, especially in winter. And the sounds are also really pleasant. Not cheap, but worth it if you have a hard time waking up in the morning.
I would recommend this to a friend!
Written by a customer while visiting philips.com
Customer Rating
4
Except for the button controls, it's perfect
on November 13, 2019
Posted by: flamingo2
Gender:Female
Verified Purchase:Yes
Using the buttons to set up the light is ok. The problem is when I wake in the night and want to turn on the lamp or cancel the alarm for some reason, I have to feel all around the rim to determine which buttons are which and where and occasionally press the wrong one and then fumble to turn off whatever function I turned on and fumble again to find the right button.
I would recommend this to a friend!
Written by a customer while visiting philips.com
Customer Rating
2
Great Alarm Clock, but...
on September 19, 2019
Posted by: AS19
I really like this alarm clock. I have had it for a few years and was happy with it. Unfortunately, it started to act up. The second alarm button isn't working anymore. I don't know what happened. But when I want to use the 2. alarm other things turn on like the light or the radio. It changes. So now I'm quite disappointed since considering the price I was hoping it would last longer than a few years.
Pros: dimming screen at night, reducing the sunrise to 20 min before set time, 2 alarm buttons
Cons: buttons not working properly after a few years, too expensive if just working for a few years
No, I would not recommend this to a friend.
Response from philips.comBy Philips Consumer Care, September 23, 2019
Hi there, thanks for sharing your review with us. What a pity to hear that your alarm clock started acting up. We'd gladly take a look at that for you.
Please feel free to get in touch via social media. We’re available 24/7 on Facebook (https://philips.to/fb247) and Twitter (https://philips.to/tw247). Alternatively, you can reach out to us via the contact page on our website (https://philips.to/2XeizXO). One of our colleagues will then try their best to help you further.
Hope to speak to you soon!
Please feel free to get in touch via social media. We’re available 24/7 on Facebook (https://philips.to/fb247) and Twitter (https://philips.to/tw247). Alternatively, you can reach out to us via the contact page on our website (https://philips.to/2XeizXO). One of our colleagues will then try their best to help you further.
Hope to speak to you soon!
Written by a customer while visiting philips.com