Customer reviews from napoleon.com
Napoleon - Prestige PRO 500 RSIB Natural Gas Grill with Infrared Burners PRO500RSIBNSS-3
Average customer rating
4.7
(466 Reviews)
Rating breakdown 466 reviews
5 Stars
369
4 Stars
67
3 Stars
19
2 Stars
5
1 Star
6
97%of customers recommend this product.
(
33 out of
34)
Customer Reviews for Napoleon - Prestige PRO 500 RSIB Natural Gas Grill with Infrared Burners PRO500RSIBNSS-3
Posted by: Frankenchef
Verified Purchase:Yes
Great grill and east to cook on. I assembled it my self which was somewhat challenging as the instructions were diagrams only. I don't do well with those. Even the online video, which was mostly helpful, glossed over some critical steps. But it's up and running.
Written by a customer while visiting napoleon.com
Posted by: CBD61
Verified Purchase:Yes
All I can say is I love it. It’s still pretty new but it has been amazing, especially the sear burner. The casters and inserts need to be upgraded for this price as they flipped out as soon as it was moved when unloaded.
Written by a customer while visiting napoleon.com
Posted by: Dawne
Verified Purchase:Yes
Love the barbecue, but can’t figure out how to get the knob lights to turn off after 15 minutes of no use
Written by a customer while visiting napoleon.com
Posted by: Luckierjack
Verified Purchase:Yes
I have the natural gas version of this BBQ. It is an excellent product.
Written by a customer while visiting napoleon.com
Posted by: Steve NJ
Verified Purchase:Yes
This is one of the best grills which I have ever owned. Cooks perfectly, love the sear burner for steaks too. Not to mention that is is also one of the best looking grills ever!
Written by a customer while visiting napoleon.com
Posted by: Lakehouse
Verified Purchase:Yes
This is our second napoleon. First one purchased 20 years ago. Still working great, we have never replaced the burners. Wanted new before we had to start looking at replacing burners. This one is fabulous. Love the new features.
Written by a customer while visiting napoleon.com
Customer Rating
5
Outstanding Grill!
on June 6, 2025
Posted by: Mike267
The grill is outstanding. It is easy to light and it cooks evenly. I also purchased the stainless steel griddle which has been a blast to use and easy to clean. I used to have a competitor's grill but I am glad I switched. Best move I have made.
Written by a customer while visiting napoleon.com
Posted by: Jesse V
Verified Purchase:Yes
I absolutely love this grill. So far it has met and exceeded my expectations. The only con is electricity is needed to run the igniter, a battery backup option would’ve made this possibly the best grill ever.
Written by a customer while visiting napoleon.com