Customer reviews from napoleon.com
Napoleon - Prestige PRO 500 RSIB Natural Gas Grill with Infrared Burners PRO500RSIBNSS-3
Average customer rating
4.7
(466 Reviews)
Rating breakdown 466 reviews
5 Stars
369
4 Stars
67
3 Stars
19
2 Stars
5
1 Star
6
97%of customers recommend this product.
(
33 out of
34)
Customer Reviews for Napoleon - Prestige PRO 500 RSIB Natural Gas Grill with Infrared Burners PRO500RSIBNSS-3
Posted by: JohnnyKfmD
Verified Purchase:Yes
I honestly didn’t think spending this kind of money on a grill could make a difference. I have been proven wrong! At the urging of a friend I purchased the Prestige Pro for Father’s Day and have loved it ever since. Cooks to perfection no matter what I’m cooking. Absolutely love my grill. The basket cooking brussels sprouts, the kabobs doing their thing, corn, searing steaks then finishing on the grill - it does it all to perfection.
Written by a customer while visiting napoleon.com
Posted by: Anonymous
Verified Purchase:Yes
Great bbq always cooks evenly. The warranty with Napoleon is the best on the market hands down. I’ll never buy anything else but napoleon 😎
Written by a customer while visiting napoleon.com
Posted by: BBQFC
Verified Purchase:Yes
Very nice and efficient. Just wish they would make sturdier wheels. It’s an outdoor piece, pavers are uneven, rustic. My wheels broke just few days after installing…
Written by a customer while visiting napoleon.com
Customer Rating
5
Best barbecue we ever had. Won’t want to buy any other kind
on July 21, 2025
Posted by: Magger
Verified Purchase:Yes
I love it all foods cook evenly no trouble starting it up. Easy to clean.
Written by a customer while visiting napoleon.com
Posted by: CapnKev
Verified Purchase:Yes
Im an old guy that has owned a lot of BBQ"s in my life. This a 15 year top shelf unit. The best I've owned so far!
Written by a customer while visiting napoleon.com
Customer Rating
5
So many features and amazing Quality
on July 6, 2025
Posted by: PeterfromEtobicoke
What a grill! The installation guide was thorough and made assembly easy but what impressed me the most were all the cool features like light up knobs, propane tank weight sensor and food temp probes.
Such a well thought out product!
Written by a customer while visiting napoleon.com
Posted by: Tim P
Verified Purchase:Yes
We have had this bbq for a month now and it’s been a great addition to our backyard providing us with a reliable source to cook on, ignites easily & heats up quickly. If it stands the test of time & continues to operate as it does now then the cost of this unit is certainly worth it.
Response from napoleon.comBy Liane -, Team Napoleon, July 9, 2025
Hi! Tim, thank you for your review! We’re glad to hear that the BBQ has been a great addition to your backyard and that you’re enjoying its ease of use and quick heating. It sounds like it’s been performing well so far, which is fantastic.
We understand that you’ve rated it 3 stars, likely due to wanting to ensure it stands the test of time, and we completely respect that. Durability and long-term performance are key to getting the most out of an investment like this, and we appreciate your honest assessment. We’re confident that with proper care, it will continue to deliver the performance you expect.
Please feel free to reach out if you would like any tips on proper mainteneance, and we hope it continues to meet your needs as you enjoy many more meals on it! Happy Grilling !
We understand that you’ve rated it 3 stars, likely due to wanting to ensure it stands the test of time, and we completely respect that. Durability and long-term performance are key to getting the most out of an investment like this, and we appreciate your honest assessment. We’re confident that with proper care, it will continue to deliver the performance you expect.
Please feel free to reach out if you would like any tips on proper mainteneance, and we hope it continues to meet your needs as you enjoy many more meals on it! Happy Grilling !
Written by a customer while visiting napoleon.com
Posted by: glandesjr
Verified Purchase:Yes
Great grill. Love the features and it cooks great with even heat throughout the cooking grill. Rotisserie works great and it gets HOT!! Well built and expect it to last.
Written by a customer while visiting napoleon.com