Customer reviews from napoleon.com
Napoleon - Prestige PRO 500 RSIB Natural Gas Grill with Infrared Burners PRO500RSIBNSS-3
Average customer rating
4.7
(466 Reviews)
Rating breakdown 466 reviews
5 Stars
369
4 Stars
67
3 Stars
19
2 Stars
5
1 Star
6
97%of customers recommend this product.
(
33 out of
34)
Customer Reviews for Napoleon - Prestige PRO 500 RSIB Natural Gas Grill with Infrared Burners PRO500RSIBNSS-3
Posted by: PTL300
from Jacksonville, FL
Gender:Male
Verified Purchase:Yes
I can't say enough good things about my Prestige Pro 500 grill. I get plenty of compliments on the looks and style, but more on the food I grilled and serve to my friends and family. This thing is HOT! Sears perfectly and evenly. Pretty easy to clean. I love the lighting, especially in the grill area. The grill is very sturdy and well made. Quality everywhere.
I would recommend this to a friend!
Response from napoleon.comBy Adriana , Napoleon , June 8, 2018
Thank you so much for your feedback! We are glad to hear you are enjoying your Prestige PRO 500. For some grilling inspiration this season, check out some of our Napoleon recipes: https://www.napoleongrills.com/recipes
Written by a customer while visiting napoleon.com
Posted by: MikeOj
from Barrie, ON
Gender:Male
Verified Purchase:Yes
Bought this s year ago and I am confident it is the last BBQ I will need to buy. The side burner isn’t the greatest as it is windy in my yard and it blows out almost every time I try to use it but it gets hot enough for searing on the grill itself. The lights look great in my yard
I would recommend this to a friend!
Response from napoleon.comBy Adriana , Napoleon , June 8, 2018
Thank you so much for your feedback! We are glad to hear you are enjoying your Prestige PRO 500 in your backyard oasis! If you are looking for some grilling inspiration, check out some of our recipes: https://www.napoleongrills.com/recipes
Written by a customer while visiting napoleon.com
Posted by: Tuffy
from Akron ohio
Gender:Male
Verified Purchase:Yes
I have had my grill for about a year now. I love it! The option to use a charcoal insert is great for smoking. It also holds heat well.
I would recommend this to a friend!
Written by a customer while visiting napoleon.com
Posted by: Love to create food
from Ottawa
Gender:Female
Verified Purchase:Yes
Bought my second one last year. The first one served us for 19 years worth of year round bbq-ing.
I would recommend this to a friend!
Response from napoleon.comBy Adriana , Napoleon , June 8, 2018
Thank you for your feedback! We are glad to hear you have been enjoying Napoleon products over the past 20 years! For some grilling inspiration this season, check out some of our recipes: https://www.napoleongrills.com/recipes
Written by a customer while visiting napoleon.com
Posted by: Scottupnorth
from Prince george
Gender:Male
Verified Purchase:Yes
We've had this grill for just over a year. Works like new still. Perfect even heat, reliable starter. Grills are awesome! Easy to clean. Love this grill!
I would recommend this to a friend!
Written by a customer while visiting napoleon.com
Posted by: Linda’s Livin’ Large!
from Effingham, Illinois
Gender:Female
Verified Purchase:Yes
Best Grill Ever!!!!
Also, VERY IMPORTANT TO ME:
—- it has a TRUE rotisserie (with back burner)—-this is VERY hard to find.
More special features...
—separate sizzling grill—so hot the steak fat vaporizes!
—-Mission Control is the nickname, with all the beautiful blue lighting!
—-stainless grill parts are So easy to clean!
—-very spacious grill size
—-Don’t forget to buy the Napoleon large spatula-it’s essential
—-Also recommend the Napoleon grill brush and cleaners!!
Also, VERY IMPORTANT TO ME:
—- it has a TRUE rotisserie (with back burner)—-this is VERY hard to find.
More special features...
—separate sizzling grill—so hot the steak fat vaporizes!
—-Mission Control is the nickname, with all the beautiful blue lighting!
—-stainless grill parts are So easy to clean!
—-very spacious grill size
—-Don’t forget to buy the Napoleon large spatula-it’s essential
—-Also recommend the Napoleon grill brush and cleaners!!
Just buy it all! You will NOT be disappointed
—-oh, and it also comes with a built in insulated “bucket” and cutting board....Great for storing and cutting meat/veggies OR makes a great ice bucket
My Napoleon grill clearly was designed by someone who actually does a lot of grilling!!!
I would recommend this to a friend!
Response from napoleon.comBy Adriana , Napoleon , June 11, 2018
Thank you for your feedback on your Prestige PRO 500! We are glad to hear you are enjoying the various features on this grill. For some grilling inspiration this season, check out some of our recipes: https://www.napoleongrills.com/recipes
Written by a customer while visiting napoleon.com
Posted by: Phil
from Montreal
Gender:Male
Verified Purchase:Yes
Difficult to clean, difficult to control temperature, not sure we could use it in the winter while it should work
No, I would not recommend this to a friend.
Response from napoleon.comBy Liane Team Napoleon, August 26, 2024
Thank you for letting us know about your experience, as it will help us improve our products. Our grills were rated some of the most consistent heat in the industry and they are engineered and intended to provide that consistent heat with the lid closed. We have many maintenance videos that can assist with cleaning tips.
Written by a customer while visiting napoleon.com
Posted by: FredS
from Ajax, Ontario
Gender:Male
Verified Purchase:Yes
Just over a year now since I bought my PRO500RSIB. It was primarily the back burner for rotisserie that led me to this model, but must say the infrared side burner turned out to be a frequent and pleasant surprise! We've cooked dozens of roasts on the rotisserie, plus recently bought the wing basket to help turn wings and cook them evenly. Happy Grilling!
I would recommend this to a friend!
Written by a customer while visiting napoleon.com