Customer reviews from napoleon.com
Napoleon - Prestige PRO 500 RSIB Natural Gas Grill with Infrared Burners PRO500RSIBNSS-3
Average customer rating
4.7
(466 Reviews)
Rating breakdown 466 reviews
5 Stars
369
4 Stars
67
3 Stars
19
2 Stars
5
1 Star
6
97%of customers recommend this product.
(
33 out of
34)
Customer Reviews for Napoleon - Prestige PRO 500 RSIB Natural Gas Grill with Infrared Burners PRO500RSIBNSS-3
Customer Rating
5
Love It!!
on June 2, 2020
Posted by: GrillHappy
from Virginia
Quality materials, superior features - both functional & fun, best grill I've owned, blows Weber away! One note, if you plan to buy one, go online and learn how to season the cooking grates BEFORE your first BBQ - trust me on this. AND, cleaning is easiest if done regularly. If you don't mind a dirty grill, then no worries. Google is your's & Napolion's friend.
Written by a customer while visiting napoleon.com
Customer Rating
5
Best grill ever
on June 2, 2020
Posted by: Odysseus613
from Salem, Massachusetts
Gender:Male
I have owned my grill for approximately four years and use it regularly during the week, twelve months a year, even in snowstorms. This the quality and craftsmanship of this unit is outstanding! The food cooks evenly, the temperature is easy to control, rotisserie produces succulent roasts.
Written by a customer while visiting napoleon.com
Customer Rating
4
Missing parts, rear and front burners not operational
on May 24, 2020
Posted by: Joe24
from Ancaster, Canada
Gender:Male
Overall happy with the grill however the ignition is temperamental and part were missing and not working. Side burner and rear burner not operational and still waiting for replacement parts. Also the clip to hang the match holder was missing.
Written by a customer while visiting napoleon.com
Customer Rating
5
Awesome grill
on May 23, 2020
Posted by: Dom F
from Cortland, NY
Gender:Male
I bought this grill about 1 month ago and love it. My son bought the propane version of the same the 500 pro at the same time and he loves his. I would recommend this grill to anyone.
Written by a customer while visiting napoleon.com
Customer Rating
2
Not Impressed
on May 16, 2020
Posted by: RobinOttawa
from Ottawa, Ontario
Gender:Male
I purchased this grill after having had a Weber for 20 yrs. It has the high quality components I was seeking without having to get into Weber’s Summit series which is overpriced and built by comparison. But I am not impressed. I assembled the grill myself, which is not the fist time. The instructions were poor. Very poor. Further, the grill came without some of its badging with empty holes and I had to get the grill store, from which I bought this, to replace them. I also found a rubber foot that fits onto the cover, in a crease in the packing cardboard and had I not been this thorough I would not have found it and noticed a missing piece. In addition, the grill does not sit evening on the storage cart. It slopes noticeably to the left. This doesn’t impact its performance but I expect more from a premium product like this. Next, the searing burner is very susceptible to wind and goes out constantly. I’d expect that the Napoleon engineers could find a solution to this but it’s somehow still a problem. Finally, those trademark curvy grill grates are stupid - they require just that much more effort to clean with no coinciding benefit other than for Napoleon to have some sort of recognition.
Written by a customer while visiting napoleon.com
Customer Rating
4
Prestige Pro 500:Great performance,well built, 1 minor issue
on May 8, 2020
Posted by: JL_in_FL
from Dunedin, FL
Gender:Male
Prestige Pro 500 is well built and preforms well distributing even heat without any major hot spots. Materials are top notch with one notable exception; the graphis on front for burners are decals and the come off with heat and normal cleaning. Mine deteriorated within 6 months. For the price of this quality grill would prefer to see screen printed graphics rather than inexpensive, expendable decals. However, customer service is top knotch.
Written by a customer while visiting napoleon.com
Customer Rating
5
Best BBQ EVER OWNED..
on May 2, 2020
Posted by: Sphinx.NM
from London
Gender:Male
Long story short I've gone thru 3 bbqs in the past 4 yrs, not good. Purchased this prestige 500 pro in march and I've cooked roasts, jerk pork my favorite. Chicken, steaks, sausages have all turned out great. Even heat distribution, no flare up's, the lights are great for night time cooking, which I've done a number of times. High gauge stainless and excellent quality. Took me a few hrs to put together by myself, but on quarantine not much else to do so I dragged it out a little, lol.
Written by a customer while visiting napoleon.com
Customer Rating
5
Love this grill
on April 16, 2020
Posted by: Jonny
from Tottenham
Gender:Male
Love everything about this grill especially its aesthetics, so pretty to look at, and of course its grilling capabilities, i havnt had any issues or concerns.
Quick question though,i did just get the prestige pro recently, and i have it on motion sensor setting but strangely the lights on the knobs and under glow stay lit throughout the day, but once its night time and its dark out the lights will turn off and only turn back on with motion. Is there a reason it doesnt do this during the day?
I can assure you theres no motion in the back during the day for the lights to always be on
Written by a customer while visiting napoleon.com