Customer reviews from napoleon.com
Napoleon - Prestige PRO 500 RSIB Natural Gas Grill with Infrared Burners PRO500RSIBNSS-3
Average customer rating
4.7
(466 Reviews)
Rating breakdown 466 reviews
5 Stars
369
4 Stars
67
3 Stars
19
2 Stars
5
1 Star
6
97%of customers recommend this product.
(
33 out of
34)
Customer Reviews for Napoleon - Prestige PRO 500 RSIB Natural Gas Grill with Infrared Burners PRO500RSIBNSS-3
Posted by: Hugo
from Cumberland BC
Gender:Male
Verified Purchase:Yes
Ensure you have an electrical extension in order to use the electric start and the amazing show of lights and hood light!! If not, no problem, you can still fire it up, but no lights:( Construction of this grill is second to none.
Written by a customer while visiting napoleon.com
Customer Rating
5
An Amazing Grill With The Features You Want/Need!
on May 8, 2021
Posted by: Lawrence
from Brantford
Gender:Male
I was in the market for a high quality, sturdy, dependable grill to attach to my natural gas BBQ line. I did a ton of research and the Napoleon Prestige Pro 500 was highly rated and recommend. I was able to locate a local dealer who actually had stock and I bought mine right away. Assembly was easy and took a couple of hours to assemble. I wasn't disappointed. I'm impressed beyond what this review can express. This grill has been used a lot since purchase and those who have seen it in action have also been impressed. The lighting, double rotisserie and searing zone are also beautiful features with this grill. If you want a high quality, sturdy grill with all the bells and whistles then this is your grill. You will not be disappointed!
Written by a customer while visiting napoleon.com
Posted by: AlaFen
from Renton. Washington
Gender:Male
Verified Purchase:Yes
I have been very impressed with how much easier it has been to use my Napoleon Pro500 grill over the Webber charcoal grill! Previously had to expect to burn or at least overcook the meat but now I have total control over my cooking temperatures.
Still learning about the searing ceramic burners on the side tray and on the rotisserie so more to come about that later.
Still learning about the searing ceramic burners on the side tray and on the rotisserie so more to come about that later.
Couldn't be happier (unless someone else paid for it).
Written by a customer while visiting napoleon.com
Posted by: jimmyk
from PA
Gender:Male
Verified Purchase:Yes
Love the grill. No battery's to go bad. Just plug in. Good lighting inside but I would like to have the thermometer illuminate & a light shining on the side burner. I pretty much always seem to cook in the dark. My side burner igniter stopped working. The Neapolitan gets as hot as my old Webber but does not seem to sear well without using the side burner
Written by a customer while visiting napoleon.com
Posted by: Bob H.
from Stoney Creek, ON
Gender:Male
Verified Purchase:Yes
It is what I was looking for. Fits my needs perfectly.
Written by a customer while visiting napoleon.com
Posted by: Wm. ( Bill) Byrick
from Burlington ON
Gender:Male
Verified Purchase:Yes
We are disappointed in the finish of the stainless steel doors on our Grill. It appears that the protective paper has caused the finish to not be consistent and it appears to be marked. As I have been involved in the stainless steel Industry for my working life, I do recognize this problem and am wondering if you folks have a solution to this problem?
Response from napoleon.comBy The Napoleon Team, Customer Solutions, May 11, 2021
Thank you for providing your feedback. We would like to look into this further for you. Please email grills@napoleon.com or call our customer support team at 1-866-820-8686. Thank you!
Written by a customer while visiting napoleon.com
Posted by: AmyC
from Boynton Beach, FL
Gender:Female
Verified Purchase:Yes
This is the best grill we have ever owned. Even heating throughout, high quality workmanship and the lighting on the knobs is both fun and helpful. The only issue we have had is with the lights failing twice but Napoleon customer service was very helpful and shipped out the parts we needed to fix everything. My husband has never bonded so well with a grill...we've owned other very high end grills over the past 30 years and this one beats them all!!!
Written by a customer while visiting napoleon.com
Posted by: David N
from Denver CO
Gender:Male
Verified Purchase:Yes
I love my Pro500, it is versatile and holds a steady temp that is easy to control. The sizzle bars also work great from keeping your food catching on fire! Love this grill!
Written by a customer while visiting napoleon.com