Customer reviews from napoleon.com
Napoleon - Prestige PRO 500 RSIB Natural Gas Grill with Infrared Burners PRO500RSIBNSS-3
Average customer rating
4.7
(466 Reviews)
Rating breakdown 466 reviews
5 Stars
369
4 Stars
67
3 Stars
19
2 Stars
5
1 Star
6
97%of customers recommend this product.
(
33 out of
34)
Customer Reviews for Napoleon - Prestige PRO 500 RSIB Natural Gas Grill with Infrared Burners PRO500RSIBNSS-3
Posted by: Terry in Brevard, NC
from Brevard, NC
Gender:Male
Verified Purchase:Yes
This is my 2nd Napoleon and they made it even better. Direct plug in is much better than the old battery pack. Great, consistent cooking and terrific lighting. Unfortunately, I built in the old grill and had to leave it when we moved.
Written by a customer while visiting napoleon.com
Posted by: Mark R
from Chicago Area
Verified Purchase:Yes
I like the grill but the LED around one of the knobs was not changing colors so one month into ownership we needed service.
Written by a customer while visiting napoleon.com
Customer Rating
5
Napoleon Prestige Pro 500 RSIB: WOW
on September 3, 2021
Posted by: Dave B.
from Grafton, WI
Gender:Male
I've had this grill for about a year now, and just haven't thought to write a review until now. The quality and features are just wonderful, and it's the most versatile grill I've owned. Here's what I love. First, the side infra-red burner is instant...0-1800 degrees in 30 seconds. I use it for searing, doing steaks...and it's perfect for breakfast sausage (don't have to heat up the entire grill). Second, the main burners ignition system is far superior to the click-click-click Micky Mouse approach used by other manufacturers. It creates a mechanical spark combined with a jet-stream of gas to ignite. Next, I love the rotisserie with an infrared rear burners. Turkeys, ducks, chickens, roasts...it's awesome. I also purchased a smoker box, but it didn't seem to create much smoky flavor...so then I bought a second smoker box and use them both simultaneously (siting on top of the outside burners on the left and right), and bingo! Wonderful smoke flavor. Finally, what's fun having people come over and hear them comment on the grill...the way it looks (the lights are amazing) and performs. Lots of "wow, I've not seen Napoleons around much, but that's what I'm going to get next time!" So far, I've had 5 friends purchase Napoleon's once they saw mine in action. Finally, the warranty is best in class, which is reassuring since they wouldn't offer the best warranty if they didn't offer the best quality and durability.
Written by a customer while visiting napoleon.com
Posted by: Alejandro H
from Weston, FL
Gender:Male
Verified Purchase:Yes
Excellent temperature control... allows you to cook to the desired level. Beautiful design with nice features and accessories.
Written by a customer while visiting napoleon.com
Posted by: Anonymous
from Atlanta, GA USA
Gender:Male
Verified Purchase:Yes
This is a really, really good grill! Love, love, love the infrared sear functionality and internal lighting that makes evening grilling SO much easier. I was especially grateful for being able to speak with knowledgable carbon-based life forms who were able to resolve a couple of set-up questions. These are people that know and care about great grilling!
It has significantly improved the quality of my life! So what would move my rating from a 4 to a 5? Just a couple of tiny nits in the spirit of continuous improvement:
1. The trim rings around each of the burner knobs are easily separated from their anchors. A tighter fit of better glue would prevent this.
2. I have to keep a close eye on rotisserie chickens. The mounts for the motor have a tendency to flex. This can lead to a chicken that isn't rotating. Beefier motor mounts might help.
Take a bow for a job well done with this product. It is delivering great results 3-5 times a week.
Written by a customer while visiting napoleon.com
Posted by: Sheawee
from NC
Gender:Male
Verified Purchase:Yes
Wheels on the cart work very well on smooth flat surface but are an issue with sloped surface or stone pavers.
Written by a customer while visiting napoleon.com
Posted by: Bob M
from Amelia Island FL
Gender:Male
Verified Purchase:Yes
I like the grill with 2 minor problems. The igniters don't work for the side burner and the back burner. These are easy to light with a lighter stick.
Written by a customer while visiting napoleon.com
Posted by: Anonymous
Verified Purchase:Yes
It just makes cooking easier and more consistent results are easier to achieve.
Written by a customer while visiting napoleon.com