Customer reviews from napoleon.com
Napoleon - Prestige PRO 500 RSIB Natural Gas Grill with Infrared Burners PRO500RSIBNSS-3
Average customer rating
4.7
(466 Reviews)
Rating breakdown 466 reviews
5 Stars
369
4 Stars
67
3 Stars
19
2 Stars
5
1 Star
6
97%of customers recommend this product.
(
33 out of
34)
Customer Reviews for Napoleon - Prestige PRO 500 RSIB Natural Gas Grill with Infrared Burners PRO500RSIBNSS-3
Posted by: WVSmoker
from Oregon
Gender:Male
Verified Purchase:Yes
Base unit seems flimsy as the door alignment changes with the slightest movement. Floor in garage is level where I adjusted them. Moved a foot and they were out of alignment. Moved back to original location and they were still off. Also, the clip that secures the propane hose in the cabinet is hard to install. Need to come up with a better method of securing. Instructions are lacking. Graphics only and they aren’t the best either. Other than those minor issues, I’m happy with the rest of the build quality. And, it functions as expected.
Written by a customer while visiting napoleon.com
Posted by: Shubie
Gender:Male
Verified Purchase:Yes
Seems good so far, too early to say much else. I will say this: you definitely need to do a better job with instructions, First NAME the PARTS. Second have a NEW person review the instructions, experienced ones are unfit to judge whether or not they have enough info..
Response from napoleon.comBy The Napoleon Team, CS, March 6, 2023
Thank you for reaching out and providing us with your feedback on the PRO500RSIBPSS-3. We are sorry to hear you experienced some frustration with the assembly instructions. We appreciate you sharing this with us. If you would like to discuss your concerns with an agent, please do not hesitate to reach out to our support team at 1-866-820-8686 or via email at webcare@napoleon.com. Thank you!
Written by a customer while visiting napoleon.com
Posted by: K.K.
from Maryville, TN
Gender:Male
Verified Purchase:Yes
Outstanding quality. A versatile grill for the weekend grilling to the more frequent grill pro.
The searing rack feature is an added benefit.
Glad I researched the industry and purchased this grill product
The searing rack feature is an added benefit.
Glad I researched the industry and purchased this grill product
Written by a customer while visiting napoleon.com
Posted by: Lloyd
from Elk Grove, Ca
Verified Purchase:Yes
I only gave a 3 star rating because one of my self closing hinges was either faulty or installed improperly. The door does not align properly upon closing and the hinge does not tighten. The actual workings of the grill appear to be fine so far. The more I use it I will know more. The hinge is the only negative at this time.
Response from napoleon.comBy The Napoleon Team, CS, March 6, 2023
Thank you for reaching out and providing us with your feedback on the PRO500RSIBNSS-2. We are sorry to hear you are experiencing a concern with your door hinge. Based on your email we were unable to find a case in our system. If you believe there is an underlying issue or you would like to discuss your concerns with an agent, please do not hesitate to reach out to our support team at 1-866-820-8686 or via email at webcare@napoleon.com. We are here to help. Thank you!
Written by a customer while visiting napoleon.com
Posted by: Virginia
from VA
Gender:Male
Verified Purchase:Yes
It’d be great if the left side IR burner’s electric cord was long enough. It’s about 5 inches too short to connect to the starter. Called on Friday and never got a call back.
Response from napoleon.comBy The Napoleon Team, CS, March 6, 2023
Thank you for reaching out and providing us with your feedback on the PRO500RSIB. We are sorry to hear the electrode wire is causing your concerns. Based on your email address we were unable to locate a case in our system for you. If you would like to discuss your concerns with an agent, please do not hesitate to reach out to our support team at 1-866-820-8686 or via email at webcare@napoleon.com. Thank you!
Written by a customer while visiting napoleon.com
Posted by: Eddie Grant
from Eastern Ontario
Gender:Male
Verified Purchase:Yes
Very well put together, there isn’t anything you can’t do on this BBQ. Extremely happy with my choice.
Written by a customer while visiting napoleon.com
Posted by: Robert289
from swanton Vermont
Gender:Male
Verified Purchase:Yes
what a super grill. took about 3 hours to put together. the direction are a little challenge. rotisserie work really well so far. side burner work great. if you turn it on and shut off it is hard to relight. needed to use matches. lights are great.
Written by a customer while visiting napoleon.com
Customer Rating
5
Very Satisfied With Purchase
on June 13, 2022
Posted by: Zorba The Geek
from Maine, USA
Gender:Male
My old grill of fifteen years was on its last legs and a search for a replacement grill lead me to the Napoleon Prestige Pro 500. I looked at a lot of other brands but most others were found lacking. Because I am an old fart I wanted this to be the last grill I had to buy. I was impressed with the robustness and heft of the construction. I have cooked several meals so far including ribeye steaks, smoked rotisserie chicken, baby back smoked ribs, pizzas, smoked chicken quarters, and lamb chops. All have been excellent. Expensive - yes. Worth it - absolutely. When one has a tool that is a joy to use one is much more inclined to use it. I had also heard that Napoleon had a great guarantee and excellent customer service with turned out to be absolutely true. The two grill grates that came in the grill box from the factory turned out to be somewhat warped after assembly of the grill. After bringing this to the attention of Napoleon Customer Service they shipped out a new set of grates very quickly with no problems. Thumbs up! Great grill, great service, great food, what more can you ask for?
Written by a customer while visiting napoleon.com