Customer reviews from napoleon.com
Napoleon - Prestige PRO 500 RSIB Natural Gas Grill with Infrared Burners PRO500RSIBNSS-3
Average customer rating
4.7
(466 Reviews)
Rating breakdown 466 reviews
5 Stars
369
4 Stars
67
3 Stars
19
2 Stars
5
1 Star
6
97%of customers recommend this product.
(
33 out of
34)
Customer Reviews for Napoleon - Prestige PRO 500 RSIB Natural Gas Grill with Infrared Burners PRO500RSIBNSS-3
Posted by: Anonymous
from Lorena, TX
Verified Purchase:Yes
Excellent quality. Cooks great. My wife cooks with the new grill daily.
Written by a customer while visiting napoleon.com
Customer Rating
4
Great quality
on July 6, 2023
Posted by: dllh
from GR MI
I just got this new grill
Its amazing
I would defiantly recommend it!
Its amazing
I would defiantly recommend it!
Written by a customer while visiting napoleon.com
Customer Rating
5
Great Grill
on July 3, 2023
Posted by: Burnt Ends
from Arizona
Just purchased this grill. Very impressed with the quality and ease of lighting. Looking forward to many years of family gatherings around this grill.
Written by a customer while visiting napoleon.com
Posted by: Gio Mac
from Amherstburg, Ontario
Verified Purchase:Yes
So far so good. Longevity should prevail like my last Napoleon 450 (23 yrs.)
Written by a customer while visiting napoleon.com
Customer Rating
5
What a great grill with so many useful features
on June 29, 2023
Posted by: Fergumi
from Seattle WA
Verified Purchase:Yes
I really love this grill and it’s flexible grilling options. The searing element is incredible for steaks and I am so happy I purchased the grilling basket for the rotisserie. I highly recommend you pay for professional delivery and installation. There is no reason to buy an expensive grill and get annoyed immediately when you can relax and enjoy!
Written by a customer while visiting napoleon.com
Customer Rating
3
Poor quality control at factory. Poor assembly instructions
on June 29, 2023
Posted by: Mike Har
from Minnesota
Verified Purchase:Yes
I love the grill , but getting it assembled was extremely difficult, the instructions provided at not at all clear. I endured two extremely long waits 4+ hours on wait for support. When support answered they were helpful.Quality control at factory is very poor part of my grill was not stamped correctly and prevented me from putting in castors .Several of the nuts furnished with the hardware did Not fit the bolts provided. Operation instructions for burner lighting are vague in the operation manual.
Response from napoleon.comBy The Napoleon Team, CS, June 30, 2023
Thank you for reaching out and providing us with your honest feedback on the PRO500RSIBNSS-3. We apologize for the long wait times, we understand this is frustrating. We appreciate your patience, and are so happy to hear once you got through the agent was able to assist you. We have passed this information along to our team for further review. If you require any further assistance, or would like to discuss any other concerns, please do not hesitate to reach out at grills@napoleon.com. Thank you!
Written by a customer while visiting napoleon.com
Posted by: Hawk Crest
Verified Purchase:Yes
Great grill, worth every penny. IR side burner a strong asset
Written by a customer while visiting napoleon.com
Customer Rating
5
Awesome grill I love my napoleon
on June 27, 2023
Posted by: Marques1025
from Naugatuck Connecticut
I’ve had my grill for about 10 years!! It’s been nothing more then incredible we use it all year around!! Even there customer service is awesome we had some parts warrantied years later and they stood behind the product!! I will be a life long customer
Written by a customer while visiting napoleon.com