Customer reviews from napoleon.com
Napoleon - Prestige PRO 500 RSIB Natural Gas Grill with Infrared Burners PRO500RSIBNSS-3
Average customer rating
4.7
(466 Reviews)
Rating breakdown 466 reviews
5 Stars
369
4 Stars
67
3 Stars
19
2 Stars
5
1 Star
6
97%of customers recommend this product.
(
33 out of
34)
Customer Reviews for Napoleon - Prestige PRO 500 RSIB Natural Gas Grill with Infrared Burners PRO500RSIBNSS-3
Posted by: Grasshopper
from Franklinton, NC
Verified Purchase:Yes
Most incredible grill on the market! Impressive and functional! Would definitely buy another one …if I were younger! This grill will last me a lifetime!
Written by a customer while visiting napoleon.com
Customer Rating
5
High quality in every detail
on July 15, 2023
Posted by: RJ E
from Bumpass,VA
High quality in every detail, wish I would have learned about the brand earlier!
Written by a customer while visiting napoleon.com
Posted by: DBJR
Verified Purchase:Yes
Nice features, cheap lower cabinet, stainless steel doesn't appear to be high quality.
Response from napoleon.comBy The Napoleon Team, CS, July 17, 2023
Thanks for reaching out and providing us with your honest feedback on the PRO500RSIBNSS-3. Rest assured, our products are tested and certified to the highest standards and are built with quality 304 stainless steel. If you experience any issues with your grill, or would like to discuss your concerns further, please do not hesitate to reach out to our support team at grills@napoleon.com. Thank you!
Written by a customer while visiting napoleon.com
Customer Rating
4
Some Great Features
on July 13, 2023
Posted by: anonymous1
from Chatham. Ontario
We bought this just over a year ago. Great grill but was a little surprised to have some hot spots, thought the heat would be fairly even when new. I bought this model because of the light inside for one, nice feature but does get dirty fast. I love the light features on the knobs, colour coding visually alerts you that the burners are on. Infrared side burner great for steaks and Rotisserie create some wonderful meals. Nice grilling surface lots of room to create a full meal in one spot. Not a big fan of stainless steel but no other option and when we purchase we were told minor assembly! My husband took several hours , like 4, poor instructions! At the price of this barbecue i would have thought assembly would be included! Overall a great grill up until now and hope to enjoy for many years!
Written by a customer while visiting napoleon.com
Posted by: Red Dragon
from Huntsville, AL
Verified Purchase:Yes
Solid build that cooks evenly over the entire surface area. I look forward to many years of cooking on this grill.
Written by a customer while visiting napoleon.com
Posted by: Michael H
Verified Purchase:Yes
Overall I am very happy with the grill as a whole and how it cooks. Assembly instructions are poor at best. These could be easily simplified by the right approach. The way the cover easily goes on and off is awesome
Written by a customer while visiting napoleon.com
Customer Rating
5
Fantastic Grill
on July 10, 2023
Posted by: Rob Healy
from Halifax NS
This is my second Napoleon Pro Series.
Fantastic BBQ.
Love the stainless steel grill.
We love cooking Steaks Burgers and Pizza
Fantastic BBQ.
Love the stainless steel grill.
We love cooking Steaks Burgers and Pizza
Written by a customer while visiting napoleon.com
Customer Rating
5
Best BBQ I've ever owned . And I've owned lots of them.
on July 10, 2023
Posted by: Mr. Moose
from Bayfield Ont.
Bought this BBQ May of 2021, SOOOO Happy with IT. Works perfect EVERY TIME as it should.
Written by a customer while visiting napoleon.com