Customer reviews from napoleon.com
Napoleon - Prestige PRO 500 RSIB Natural Gas Grill with Infrared Burners PRO500RSIBNSS-3
Average customer rating
4.7
(466 Reviews)
Rating breakdown 466 reviews
5 Stars
369
4 Stars
67
3 Stars
19
2 Stars
5
1 Star
6
97%of customers recommend this product.
(
33 out of
34)
Customer Reviews for Napoleon - Prestige PRO 500 RSIB Natural Gas Grill with Infrared Burners PRO500RSIBNSS-3
Posted by: Matthew W.
Verified Purchase:Yes
My SIB doesn't light. Looking at the design, I can see why. The gas tip is such a wide gap to ignition. I think this is a commom problem for a couple of years. Not sure why their engineering design team hasn't fixed this issue
Response from napoleon.comBy The Napoleon Team, CS, August 15, 2023
Thank you for reaching out and providing your feedback on the PRO500RSIBPSS-3. We are sorry to hear you are experiencing issues with your side burner. Please connect with our customer support team at grills@napoleon.com or via email at 1-866-820-8686. One of our agents will troubleshoot with you and rectify this issue. Thank you!
Written by a customer while visiting napoleon.com
Customer Rating
5
Great heat. Rotisserie and high sear. Got it all.
on August 8, 2023
Posted by: dadams
from Atlanta
Best grill I've ever used. Best rotisserie I've ever used with counter balance. Sear burner turns great cut of steak into a finished product out of the reach of the finest steakhouse. Engineering, design and build quality set it far apart from the rest. Don't forget to order the add on stainless drop in smoker kit!
Written by a customer while visiting napoleon.com
Posted by: Mikenapoleon
from Brampton,on
Verified Purchase:Yes
A well built machine very easy to assemble solid made in Canada proud thank you, if you are looking for a BBQ do yourself a favour buy a Napoleon pay a little more but it will last forever. A shout out to all the people that built this magnificent machine Thank you so much.
Written by a customer while visiting napoleon.com
Customer Rating
5
Best grill ever
on August 7, 2023
Posted by: Mike Daly
from Pickering ONTARIO
I have owned many grills and by far this grill has to be the best grill for the money. Even heat as well as many features that are not included in other grill. Such as lighted led knobs. Stainless grill and I dared side burners. If u do have an issue with the grill or parts. All
You need to do is call or email customer support and they will look after everything for you. Best grill and company Orion’s
You need to do is call or email customer support and they will look after everything for you. Best grill and company Orion’s
Written by a customer while visiting napoleon.com
Customer Rating
5
My napoleon prestige
on August 7, 2023
Posted by: Klochuk
from Kyiv Ukraine
I've been using this grill for over a year. Very cool thing, the cooking process is interesting. I always want to cook something. care is simple. Grill quality is top notch. I recommend to all my friends.
Written by a customer while visiting napoleon.com
Posted by: Anonymous
Verified Purchase:Yes
Good overall grill. Side tables mount poorly. If you tighten them the screws slide the side table out of their sloted mounting holes and push it out of alignment. Need a fix for that.
Written by a customer while visiting napoleon.com
Customer Rating
5
Excellent Bbq Grill
on August 5, 2023
Posted by: Fishnfix
from Santa Clarita CA
We have had this grill for over five year and use it at minimum 3 days per week. We roast, grill, make soups and stews and even BAKE. We built and tough , this grill is a dream for the average bbq person and a must for the backyard entertainer!!!
Written by a customer while visiting napoleon.com
Posted by: Anonymous
Verified Purchase:Yes
Fairly expensive for a mid level high end BBQ. The heat that is supposed to be distributed evenly, eventually? It takes 15 20 minutes to get up to a sizzle for your cooking requirement’s. I had called the dealer where I bought the BBQ, they told me that I need a gas man to check my connection And that the supply from the house to the barbeque need to be increased. The homes is a 2019 new build with everything done to code. Not happy with my purchase. I wish I would have purchased something else. Have not tried the sear station or rotisserie. Afraid of another let down on performance. The only positives that I can say about the unit, it looks nice. So to conclude my summary it just looks nice.
Response from napoleon.comBy The Napoleon Team, CS, August 15, 2023
Thank you for reaching out and providing us with your feedback on the PRO500RSIBNSS-3. We are sorry the product has not met your expectations. Based on your description, it does sound like there may be a pressure issue with the gas. A licensed gas technician can check your water column pressure to ensure its correct, as it sounds like it may be off which is causing the grill not to heat up quickly. The grill should be hot in a matter of minutes, it should not take 15-20 minutes to heat up. Prior to calling a gas tech, if you would like to speak to one of our grill advisors, they can troubleshoot over the phone with you to determine if something else is causing this to happen. Please call 1-866-820-8686 and provide your model and serial number to the agent on the phone. Your serial number is located on the back of your grill, on the rating plate. Rest assured, this is something that can be rectified. Thank you!
Written by a customer while visiting napoleon.com