Customer reviews from napoleon.com
Napoleon - Prestige PRO 500 RSIB Natural Gas Grill with Infrared Burners PRO500RSIBNSS-3
Average customer rating
4.7 out of 5
4.7
(466 Reviews)
Open Ratings Snapshot
Rating breakdown 466 reviews
5 Stars
369
4 Stars
67
3 Stars
19
2 Stars
5
1 Star
6
97%of customers recommend this product. 
(
33 out of 34
)
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Customer Reviews for Napoleon - Prestige PRO 500 RSIB Natural Gas Grill with Infrared Burners PRO500RSIBNSS-3
Customer Rating
5 out of 5
5
Love it
on August 23, 2023
Posted by: Mike Feeley
Verified Purchase:Yes
This grill is amazing! I use it nearly every day. Great grill. Great company.
Written by a customer while visiting napoleon.com
Customer Rating
4 out of 5
4
4 months review.
on August 23, 2023
Posted by: Guido S
from Halton Region, Ontario
Verified Purchase:Yes
BBQ looks great. Easy to assemble. A few issues I would like to share. 1. I had the lid opened to check the items on the grill. After about 1-2 minutes, I grabbed the handle to closed the lid and the lid handle was very hot! Had to use a towel to close. Not good.
2. I noticed that the grill has quite a few hot spots. This should not happen with this pricey grill.
And 3. with the perforated slots in the side and rear panels, shouldn't Napoleon supply or install a protective screen to keep bugs, wasps out of the cabinet?
Written by a customer while visiting napoleon.com
Customer Rating
5 out of 5
5
Blue has gone missing
on August 23, 2023
Posted by: Skyking
from Lyndhurst, Ohio
Verified Purchase:Yes
Where’s blue? I have a variation of only THREE grill knob colors: red, green, yellow. Thai disappointing.
Other than that?
My Napoleon Prestige Pro is the best frackin’ grill that I have ever owned.
I LUV the sear station.
Written by a customer while visiting napoleon.com
Customer Rating
5 out of 5
5
Best grill ever
on August 23, 2023
Posted by: Mike Chicago griller
from Glenview, IL
Verified Purchase:Yes
The best quality grill I have ever owned. It looks great and functions even better. This will be a centerpiece to our families experience with grilling and the outdoors for generations
Written by a customer while visiting napoleon.com
Customer Rating
5 out of 5
5
Excellent BBQ Capable of everything you throw at it
on August 23, 2023
Posted by: Tony Q
from Cumberland
Verified Purchase:Yes
Probably the best BBQ I’ve ever bought..the rotisserie is awesome and the BBQ is capable of cooking homemade pizza on a pizza Stone in 4 minutes..
Written by a customer while visiting napoleon.com
Customer Rating
5 out of 5
5
Excellent Product
on August 23, 2023
Posted by: Anonymous
from Minnesota
Verified Purchase:Yes
Very pleased with my Napoleon after a couple months of use! All features add to the overall cooking experience… rotisserie pineapple has been a huge hit! Rotisserie basket has been a quality addition as well. The Sizzle Zone is a game changer for steaks and burgers! This is a great product that I would recommend to anyone! Well done Napoleon!
Written by a customer while visiting napoleon.com
Customer Rating
5 out of 5
5
Best grill I have owned!!
on August 22, 2023
Posted by: Burg guy
Verified Purchase:Yes
This grill is a delight to use. It heats up quickly. It maintains temperature. The rotisserie works really well with the back burner. I use this grill for everything.
Written by a customer while visiting napoleon.com
Customer Rating
4 out of 5
4
Satisfied with Initial Performance
on August 20, 2023
Posted by: Denny the Griller
Verified Purchase:Yes
Overall grill has me expectations. Still early so hope no problems appear with use.
Written by a customer while visiting napoleon.com
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