Customer reviews from napoleon.com
Napoleon - Prestige PRO 500 RSIB Natural Gas Grill with Infrared Burners PRO500RSIBNSS-3
Average customer rating
4.7
(466 Reviews)
Rating breakdown 466 reviews
5 Stars
369
4 Stars
67
3 Stars
19
2 Stars
5
1 Star
6
97%of customers recommend this product.
(
33 out of
34)
Customer Reviews for Napoleon - Prestige PRO 500 RSIB Natural Gas Grill with Infrared Burners PRO500RSIBNSS-3
Posted by: TonyT
from Maryland
Verified Purchase:Yes
Beast of a grill for sure. So far I like it a lot. The infrared burners are crazy cool and I look for things to cook that I can use them on. The knob lights and the interior lights are awesome. The Napoleon projection on the ground definitely makes a statement that I am not your average everyday grill. Took a little while to assemble but I pretended my back was hurting and my daughter and son in law did most of it for me 😁 so far I would definitely recommend this grill.
Written by a customer while visiting napoleon.com
Posted by: davy
from Florida
Verified Purchase:Yes
With 2 burners on, hard gets to 350 degrees. Steaks take forever to get to medium rare.
Response from napoleon.comBy The Napoleon Team, CS, September 5, 2023
Thank you for reaching out and sharing your feedback on the PRO500RSIBPSS-3. Based on your description, it sounds like you may need to reset your regulator. Please connect with our support team at grills@napoleon.com or via telephone at 1-866-820-8686 and an agent can troubleshoot this concern with you further. Alternatively you can go to our YouTube channel @Napoleonproducts and watch the regulator reset video. Try that first, and if you are still experiencing issues, our support team will be able to investigate further. Thank you!
Written by a customer while visiting napoleon.com
Posted by: Makethefinal
from Orillia, Ontario
Verified Purchase:Yes
Wow!
The Pro 500 is great but I'm still an amateur when it comes
to all the features.
The sizzler if terrific. That is one very hot innovation.
Lighted knobs, a lighted welcome sign on the ground and it
wakes up when you get near.
It's Vegas for your strip loin
Easy to use it just takes time.
However its the little things such as foil liner for the drip tray.
So simple but Napoleon thought about it.
As Napoleon said "Imagination Rules the World"
You will rule the BBQ world using your imagination and the Pro 500
The Pro 500 is great but I'm still an amateur when it comes
to all the features.
The sizzler if terrific. That is one very hot innovation.
Lighted knobs, a lighted welcome sign on the ground and it
wakes up when you get near.
It's Vegas for your strip loin
Easy to use it just takes time.
However its the little things such as foil liner for the drip tray.
So simple but Napoleon thought about it.
As Napoleon said "Imagination Rules the World"
You will rule the BBQ world using your imagination and the Pro 500
Written by a customer while visiting napoleon.com
Posted by: 1954Dave
from Vancouver BC
Verified Purchase:Yes
heat is even when cooking indirect, searing station unbelievable , the pro 500 is well thought out
Written by a customer while visiting napoleon.com
Posted by: Margo
from Montana
Verified Purchase:Yes
We absolutely LOVE our new Napoleon grill. It cooks food evenly and and is so easy to clean. The infrared for the rotisserie works wonderful as well as the infrared sear station. Love, Love, Love our grill!
Written by a customer while visiting napoleon.com
Customer Rating
5
Strongly built great machine. Enjoy it thoroughly.
on August 24, 2023
Posted by: Chuck a
from Moorhead MN
Verified Purchase:Yes
Great performance. Strong construction had a problem with one of the casters. The service department took care of the matter promptly great customer service.
Written by a customer while visiting napoleon.com
Posted by: Henri Hupe
from Gatineau Quebec
Verified Purchase:Yes
Very satisfied with my purchase...quality wall to wall.
Written by a customer while visiting napoleon.com
Posted by: Vince A
from St. Louis, MO
Verified Purchase:Yes
This grill is wonderful. Sturdy construction, heavy lid, and gets extremely hot. Rotisserie is perfect, infrared side burn gives a perfect sear. There are a ton of accessories to add.
Written by a customer while visiting napoleon.com