Customer reviews from napoleon.com
Napoleon - Prestige PRO 500 RSIB Natural Gas Grill with Infrared Burners PRO500RSIBNSS-3
Average customer rating
4.7
(466 Reviews)
Rating breakdown 466 reviews
5 Stars
369
4 Stars
67
3 Stars
19
2 Stars
5
1 Star
6
97%of customers recommend this product.
(
33 out of
34)
Customer Reviews for Napoleon - Prestige PRO 500 RSIB Natural Gas Grill with Infrared Burners PRO500RSIBNSS-3
Posted by: TLang
Verified Purchase:Yes
This is the best grill I have ever owned. This grill gets up to temperature in no time and the searing is perfect for steak.
Written by a customer while visiting napoleon.com
Posted by: Kirk Crocker
Verified Purchase:Yes
Love the BBQ. Very well made. Still learning to use the sizzle zone to its potential.
Written by a customer while visiting napoleon.com
Customer Rating
4
Good Grill
on August 17, 2024
Posted by: CarlL
Have had this grill for 3 months. My opinion is that it does and excellent job, but you need to get used to using it. Flareups are considerable, especially at the right and left ends, so keep a close eye on hamburgers, rib steaks or other fatty items. The grill can hit over 500 degrees, easily, making the sear station unnecessary for most steaks, unless you want a sear on a very rare steak.
There is no storage location for the rotisserie rod, so I added a couple of stainless hooks to two existing screws on the back. Works great and is something Napoleon could add to their grills.
Lights may be nice, but during the long summer daylight hours all of my grilling is done while it is light out. May be of use in the fall.
BTW - You can put it together by yourself and get the firebox on it without another person. Just take the lid off to lighten the load. Easy.
Grates do need complete wash in sink or dishwasher after every couple of grills, mainly to remove residue on the bottom and sides of the rods.
I use a pellet smoker box for smoking rather than the Napoleon chip box.
Written by a customer while visiting napoleon.com
Posted by: D’Arcy
Verified Purchase:Yes
Just set up last weekend and tried it out. Best steak I’ve ever had.
Written by a customer while visiting napoleon.com
Posted by: Carolita
Verified Purchase:Yes
So enjoying our new Napoleon Prestige PRO 500!! Lots of new details and improvements....moves so easily, love the internal lights...heats up very quickly. Have used, with AAA+ results, the rotisserie, the kabob accessory, the basket attachment, the beer can chicken (fabulous! The veggies were perfect and the gravy? Delicious). Clean up is easy. Looking forward to trying the smoke box! I mentioned "new details and improvements"....our last Napoleon BBQ lasted nearly 22 years!!!
Written by a customer while visiting napoleon.com
Posted by: SJLa
Verified Purchase:Yes
Grilling grates are great can do left, right or center only or all at the same time. Side infrared grill great for searing or a quick cook, but its drainage catch pan needs redesign
The cooking drainage system needs improvements. Aluminum insert is wonky easily bends and hard to clean and reuse,
and maybe they just want you to buy extra aluminum inserts. Also does not slide in easily the wiring often interferes with the reinstall.
The cooking drainage system needs improvements. Aluminum insert is wonky easily bends and hard to clean and reuse,
and maybe they just want you to buy extra aluminum inserts. Also does not slide in easily the wiring often interferes with the reinstall.
Written by a customer while visiting napoleon.com
Customer Rating
5
Top performer
on July 22, 2024
Posted by: Chris Venturelli
It gets really hot to sear meats. The finest grill I ever owned.
Written by a customer while visiting napoleon.com
Posted by: John T
Verified Purchase:Yes
Great grill, comes with rotisserie. The lighting inside and out is a nice touch, especially the Napoleon logo that projects onto the ground in front. It easily gets up to 700 degrees for a great sear on steaks, rotisserie is the perfect speed for chickens and prime rib, love it so far!
Written by a customer while visiting napoleon.com