Customer reviews from sharkninja.com
Ninja - Single-Serve Pods & Grounds Specialty XL Coffee Maker - Stone
Average customer rating
4.2
(299 Reviews)
Rating breakdown 299 reviews
5 Stars
212
4 Stars
29
3 Stars
7
2 Stars
13
1 Star
38
72%of customers recommend this product.
(
96 out of
133)
Customer Reviews for Ninja - Single-Serve Pods & Grounds Specialty XL Coffee Maker - Stone
Customer Rating
2
Frequent clean light error
on March 16, 2026
Posted by: Lbra
from Denver, Co
Gender:Female
I bought this product a few weeks ago and the clean cycle light goes off every 3rd time I brew coffee. I have fully and properly completed the clean cycle 2 times. I'm not sure if I got a lemon product or if this is something others have experienced. While I love the machine, design, and features, I am uncertain of the accuracy of the clean light going off so frequently. I have tried using different settings but the light keeps going off every 3rd time I use it.
No, I would not recommend this to a friend.
Response from sharkninja.comBy SharkNinja, March 16, 2026
Hi there,
Thank you for taking the time to leave a review.
We’re really sorry to hear that your clean‑cycle light is turning on so frequently, we understand how confusing and frustrating that can be, especially when you’ve already completed the clean cycle multiple times. We’d love to take a closer look to help get this resolved. Please visit our support page via the link below for troubleshooting steps to resolve the issue.
https://support.sharkninja.com/article/PB040-PB050-Series-Ninja-Pods-Grounds-Coffee-Maker-Troubleshooting-Guide?redirect=false
Kind regards,
Ninja Kitchen
Thank you for taking the time to leave a review.
We’re really sorry to hear that your clean‑cycle light is turning on so frequently, we understand how confusing and frustrating that can be, especially when you’ve already completed the clean cycle multiple times. We’d love to take a closer look to help get this resolved. Please visit our support page via the link below for troubleshooting steps to resolve the issue.
https://support.sharkninja.com/article/PB040-PB050-Series-Ninja-Pods-Grounds-Coffee-Maker-Troubleshooting-Guide?redirect=false
Kind regards,
Ninja Kitchen
Written by a customer while visiting sharkninja.com
Customer Rating
5
LOVE MY NINJA
on March 12, 2026
Posted by: lindylou
There is nothing better than NINJA products. This coffee maker is easy to use and sleek looking. I've given up on keurig machines constantly jamming and breaking and will stick with Ninja in the future
Written by a customer while visiting sharkninja.com
Customer Rating
2
Sprays coffee grounds out the top
on February 28, 2026
Posted by: Robear
Worked well for awhile but now it randomly sprays coffee grounds out of the top. The FAQ say it's clogged butI don't see any clogs. It just randomly fails.
No, I would not recommend this to a friend.
Response from sharkninja.comBy SharkNinja, February 28, 2026
Hi there,
Thank you for taking the time to leave a review.
We’re truly sorry to learn that your Specialty Coffee maker sprays coffee grounds. This shouldn’t have happened, and we get how it’s affected you. We’d recommend that you refer to our self-help guide below to help troubleshoot the issue you’re experiencing. If the steps are unsuccessful, please follow the directions provided at the end of the guide.
https://support.sharkninja.com/en-CA/article/PB040-PB050-Series-Ninja-Pods-Grounds-Coffee-Maker-Troubleshooting-Guide-ca
Kind regards,
Ninja Kitchen
Thank you for taking the time to leave a review.
We’re truly sorry to learn that your Specialty Coffee maker sprays coffee grounds. This shouldn’t have happened, and we get how it’s affected you. We’d recommend that you refer to our self-help guide below to help troubleshoot the issue you’re experiencing. If the steps are unsuccessful, please follow the directions provided at the end of the guide.
https://support.sharkninja.com/en-CA/article/PB040-PB050-Series-Ninja-Pods-Grounds-Coffee-Maker-Troubleshooting-Guide-ca
Kind regards,
Ninja Kitchen
Written by a customer while visiting sharkninja.com
Customer Rating
5
Perfect!
on February 25, 2026
Posted by: Ax4c
Gender:Female
Purchased for a friend that was having issues with her keurig - best swap ever! Shes obsessed and cant stop talking about how much more flavorful her coffee is & she uses it consistently
I would recommend this to a friend!
Written by a customer while visiting sharkninja.com
Customer Rating
5
on February 17, 2026
Posted by: Mr. Coffee himself
Gender:Male
It's a great coffee machine, it delivers a great result, especially in the morning breakfast time.
Written by a customer while visiting sharkninja.com
Customer Rating
5
Excellent coffee brewer
on February 16, 2026
Posted by: Vivian352
from Crystal River, Florida
Gender:Female
I bought this in January and I'm so in love with it. I have the Ninja Brew station coffee pot also but I use that when we have company. I love this one because it's so compact and doesn't take up a lot of space on my coffee bar. I also love that I can brew k cups or my own coffee which is a must for me. My coffee doesn't come in k cups so this was definitely a plus for me, not to mention I love the Ninja product line.
I would recommend this to a friend!
Written by a customer while visiting sharkninja.com
Customer Rating
1
You want a great coffee maker?? Look elsewhere!!!
on February 12, 2026
Posted by: Jay73
from Florida
Gender:Male
i would give a 0 but it makes me pick a star rating. This coffee maker is the worst. The top does not stay down and causes the pod to leak all over. Even exploding all over the wall. One of the worst made products and I advise anyone looking at it to look elsewhere. I didn't even have this coffee maker 4 months. Do not buy it!!!
No, I would not recommend this to a friend.
Response from sharkninja.comBy SharkNinja, February 14, 2026
Hello Jay,
Thank you for taking the time to leave a review.
We’re truly sorry to hear that the lid isn’t staying down, causing pod leaks and even coffee splashing onto your wall. This is absolutely not the experience we want for you, and we completely understand why you’re frustrated. We never want our customers to feel let down by a product, especially after only a few months of use, and we’d really appreciate the opportunity to make this right for you. To ensure this matter is resolved promptly, we kindly recommend contacting our team through our official support page, where a representative will be able to assist you directly, or we can refer you to our self‑help guide, which provides detailed troubleshooting steps regarding the issues you're experiencing. We greatly appreciate your patience and the opportunity to address this matter. All relevant links have been provided below for your convenience.
Self-Help Guide: https://support.sharkninja.com/article/PB040-PB050-Series-Ninja-Pods-Grounds-Coffee-Maker-Troubleshooting-Guide
Contact Page: https://support.sharkninja.com/contact-us
Kind Regards,
Ninja Kitchen
Thank you for taking the time to leave a review.
We’re truly sorry to hear that the lid isn’t staying down, causing pod leaks and even coffee splashing onto your wall. This is absolutely not the experience we want for you, and we completely understand why you’re frustrated. We never want our customers to feel let down by a product, especially after only a few months of use, and we’d really appreciate the opportunity to make this right for you. To ensure this matter is resolved promptly, we kindly recommend contacting our team through our official support page, where a representative will be able to assist you directly, or we can refer you to our self‑help guide, which provides detailed troubleshooting steps regarding the issues you're experiencing. We greatly appreciate your patience and the opportunity to address this matter. All relevant links have been provided below for your convenience.
Self-Help Guide: https://support.sharkninja.com/article/PB040-PB050-Series-Ninja-Pods-Grounds-Coffee-Maker-Troubleshooting-Guide
Contact Page: https://support.sharkninja.com/contact-us
Kind Regards,
Ninja Kitchen
Written by a customer while visiting sharkninja.com
Customer Rating
1
Disappointed
on February 9, 2026
Posted by: Tmmom42003
from Saint John IN 46373
Gender:Female
I would just love it if I could get a cup of coffee that doesn’t have a ton of grounds in the bottom!!
No, I would not recommend this to a friend.
Response from sharkninja.comBy SharkNinja, February 10, 2026
Hello,
Thank you for taking the time to leave a review.
We're devastated to hear of the grounds found in your coffee, this isn't the experience we aim to deliver. Please allow us the chance to make your mornings bright again. We'll like to refer you to our self-help guide for additional troubleshooting steps relating to the grounds found in your coffee. We’re committed to improving your experience, and we appreciate the opportunity to make things right. Please click the applicable link below.
Self-Help Guide: https://support.sharkninja.com/article/PB040-PB050-Series-Ninja-Pods-Grounds-Coffee-Maker-Troubleshooting-Guide
Kind Regards,
Ninja Kitchen
Thank you for taking the time to leave a review.
We're devastated to hear of the grounds found in your coffee, this isn't the experience we aim to deliver. Please allow us the chance to make your mornings bright again. We'll like to refer you to our self-help guide for additional troubleshooting steps relating to the grounds found in your coffee. We’re committed to improving your experience, and we appreciate the opportunity to make things right. Please click the applicable link below.
Self-Help Guide: https://support.sharkninja.com/article/PB040-PB050-Series-Ninja-Pods-Grounds-Coffee-Maker-Troubleshooting-Guide
Kind Regards,
Ninja Kitchen
Written by a customer while visiting sharkninja.com