Customer reviews from Ninja Kitchen
Ninja - Single-Serve Pods & Grounds Specialty XL Coffee Maker - Stone
Average customer rating
4.2
(297 Reviews)
Rating breakdown 297 reviews
5 Stars
211
4 Stars
29
3 Stars
7
2 Stars
13
1 Star
37
72%of customers recommend this product.
(
96 out of
133)
Customer Reviews for Ninja - Single-Serve Pods & Grounds Specialty XL Coffee Maker - Stone
Customer Rating
2
Sprays coffee grounds out the top
on February 28, 2026
Posted by: Robear
Worked well for awhile but now it randomly sprays coffee grounds out of the top. The FAQ say it's clogged butI don't see any clogs. It just randomly fails.
No, I would not recommend this to a friend.
Response from Ninja KitchenBy SharkNinja, February 28, 2026
Hi there,
Thank you for taking the time to leave a review.
We’re truly sorry to learn that your Specialty Coffee maker sprays coffee grounds. This shouldn’t have happened, and we get how it’s affected you. We’d recommend that you refer to our self-help guide below to help troubleshoot the issue you’re experiencing. If the steps are unsuccessful, please follow the directions provided at the end of the guide.
https://support.sharkninja.com/en-CA/article/PB040-PB050-Series-Ninja-Pods-Grounds-Coffee-Maker-Troubleshooting-Guide-ca
Kind regards,
Ninja Kitchen
Thank you for taking the time to leave a review.
We’re truly sorry to learn that your Specialty Coffee maker sprays coffee grounds. This shouldn’t have happened, and we get how it’s affected you. We’d recommend that you refer to our self-help guide below to help troubleshoot the issue you’re experiencing. If the steps are unsuccessful, please follow the directions provided at the end of the guide.
https://support.sharkninja.com/en-CA/article/PB040-PB050-Series-Ninja-Pods-Grounds-Coffee-Maker-Troubleshooting-Guide-ca
Kind regards,
Ninja Kitchen
Written by a customer while visiting Ninja Kitchen
Customer Rating
5
Perfect!
on February 25, 2026
Posted by: Ax4c
Gender:Female
Purchased for a friend that was having issues with her keurig - best swap ever! Shes obsessed and cant stop talking about how much more flavorful her coffee is & she uses it consistently
I would recommend this to a friend!
Written by a customer while visiting Ninja Kitchen
Customer Rating
5
on February 17, 2026
Posted by: Mr. Coffee himself
Gender:Male
It's a great coffee machine, it delivers a great result, especially in the morning breakfast time.
Written by a customer while visiting Ninja Kitchen
Customer Rating
5
Excellent coffee brewer
on February 16, 2026
Posted by: Vivian352
from Crystal River, Florida
Gender:Female
I bought this in January and I'm so in love with it. I have the Ninja Brew station coffee pot also but I use that when we have company. I love this one because it's so compact and doesn't take up a lot of space on my coffee bar. I also love that I can brew k cups or my own coffee which is a must for me. My coffee doesn't come in k cups so this was definitely a plus for me, not to mention I love the Ninja product line.
I would recommend this to a friend!
Written by a customer while visiting Ninja Kitchen
Customer Rating
1
You want a great coffee maker?? Look elsewhere!!!
on February 12, 2026
Posted by: Jay73
from Florida
Gender:Male
i would give a 0 but it makes me pick a star rating. This coffee maker is the worst. The top does not stay down and causes the pod to leak all over. Even exploding all over the wall. One of the worst made products and I advise anyone looking at it to look elsewhere. I didn't even have this coffee maker 4 months. Do not buy it!!!
No, I would not recommend this to a friend.
Response from Ninja KitchenBy SharkNinja, February 14, 2026
Hello Jay,
Thank you for taking the time to leave a review.
We’re truly sorry to hear that the lid isn’t staying down, causing pod leaks and even coffee splashing onto your wall. This is absolutely not the experience we want for you, and we completely understand why you’re frustrated. We never want our customers to feel let down by a product, especially after only a few months of use, and we’d really appreciate the opportunity to make this right for you. To ensure this matter is resolved promptly, we kindly recommend contacting our team through our official support page, where a representative will be able to assist you directly, or we can refer you to our self‑help guide, which provides detailed troubleshooting steps regarding the issues you're experiencing. We greatly appreciate your patience and the opportunity to address this matter. All relevant links have been provided below for your convenience.
Self-Help Guide: https://support.sharkninja.com/article/PB040-PB050-Series-Ninja-Pods-Grounds-Coffee-Maker-Troubleshooting-Guide
Contact Page: https://support.sharkninja.com/contact-us
Kind Regards,
Ninja Kitchen
Thank you for taking the time to leave a review.
We’re truly sorry to hear that the lid isn’t staying down, causing pod leaks and even coffee splashing onto your wall. This is absolutely not the experience we want for you, and we completely understand why you’re frustrated. We never want our customers to feel let down by a product, especially after only a few months of use, and we’d really appreciate the opportunity to make this right for you. To ensure this matter is resolved promptly, we kindly recommend contacting our team through our official support page, where a representative will be able to assist you directly, or we can refer you to our self‑help guide, which provides detailed troubleshooting steps regarding the issues you're experiencing. We greatly appreciate your patience and the opportunity to address this matter. All relevant links have been provided below for your convenience.
Self-Help Guide: https://support.sharkninja.com/article/PB040-PB050-Series-Ninja-Pods-Grounds-Coffee-Maker-Troubleshooting-Guide
Contact Page: https://support.sharkninja.com/contact-us
Kind Regards,
Ninja Kitchen
Written by a customer while visiting Ninja Kitchen
Customer Rating
1
Disappointed
on February 9, 2026
Posted by: Tmmom42003
from Saint John IN 46373
Gender:Female
I would just love it if I could get a cup of coffee that doesn’t have a ton of grounds in the bottom!!
No, I would not recommend this to a friend.
Response from Ninja KitchenBy SharkNinja, February 10, 2026
Hello,
Thank you for taking the time to leave a review.
We're devastated to hear of the grounds found in your coffee, this isn't the experience we aim to deliver. Please allow us the chance to make your mornings bright again. We'll like to refer you to our self-help guide for additional troubleshooting steps relating to the grounds found in your coffee. We’re committed to improving your experience, and we appreciate the opportunity to make things right. Please click the applicable link below.
Self-Help Guide: https://support.sharkninja.com/article/PB040-PB050-Series-Ninja-Pods-Grounds-Coffee-Maker-Troubleshooting-Guide
Kind Regards,
Ninja Kitchen
Thank you for taking the time to leave a review.
We're devastated to hear of the grounds found in your coffee, this isn't the experience we aim to deliver. Please allow us the chance to make your mornings bright again. We'll like to refer you to our self-help guide for additional troubleshooting steps relating to the grounds found in your coffee. We’re committed to improving your experience, and we appreciate the opportunity to make things right. Please click the applicable link below.
Self-Help Guide: https://support.sharkninja.com/article/PB040-PB050-Series-Ninja-Pods-Grounds-Coffee-Maker-Troubleshooting-Guide
Kind Regards,
Ninja Kitchen
Written by a customer while visiting Ninja Kitchen
Customer Rating
5
great upgrade
on February 7, 2026
Posted by: veronicakaye
from Gibson City, IL
Gender:Female
love the small footprint and hot water only feature
I would recommend this to a friend!
Written by a customer while visiting Ninja Kitchen
Customer Rating
2
DANGEROUS! do not buy!
on February 2, 2026
Posted by: Jstwiked
I bought this in March of 2025, and at first, I was absolutely in love with it. The option to add my own coffee grounds or use pods was great! But 7 months in, my husband added a pod and it LITERALLY blew up, when I say blew up, Coffee EVERYWHERE... out every single crack, all over my kitchen, down the cabinets, on the floor. We thought at first it must have just been the pod was bad. So we cleaned it really well, ran it through a cleaning cycle several times, cleaned every single part, etc. Let it completely dry, and tried again. NOPE, round two did the same thing. So disappointing from a NInja product. I cannot recommend this product, it is dangerous and not well made.
No, I would not recommend this to a friend.
Response from Ninja KitchenBy SharkNinja, February 3, 2026
Hello there,
Thank you for taking the time to leave a review on the Single-Serve Coffee Machine.
We sincerely regret to hear that this has been your experience with your coffee machine, and we apologize for the coffee grounds that have been scattered across your kitchen as a result of this issue. We completely understand your concerns, and we’d love to help. To ensure this matter is resolved as quickly as possible, we kindly recommend contacting our team through our official support page, where a representative will be able to assist you directly. You may also consult our self‑help guide, which provides detailed troubleshooting steps related to your brewing concerns. We greatly appreciate your patience and the opportunity to address this matter. All relevant links have been provided below for your convenience.
Self-Help Guide: https://support.sharkninja.com/article/PB040-PB050-Series-Ninja-Pods-Grounds-Coffee-Maker-Troubleshooting-Guide
Contact Page: https://support.sharkninja.com/contact-us
Kind regards,
Ninja Kitchen
Thank you for taking the time to leave a review on the Single-Serve Coffee Machine.
We sincerely regret to hear that this has been your experience with your coffee machine, and we apologize for the coffee grounds that have been scattered across your kitchen as a result of this issue. We completely understand your concerns, and we’d love to help. To ensure this matter is resolved as quickly as possible, we kindly recommend contacting our team through our official support page, where a representative will be able to assist you directly. You may also consult our self‑help guide, which provides detailed troubleshooting steps related to your brewing concerns. We greatly appreciate your patience and the opportunity to address this matter. All relevant links have been provided below for your convenience.
Self-Help Guide: https://support.sharkninja.com/article/PB040-PB050-Series-Ninja-Pods-Grounds-Coffee-Maker-Troubleshooting-Guide
Contact Page: https://support.sharkninja.com/contact-us
Kind regards,
Ninja Kitchen
Written by a customer while visiting Ninja Kitchen