Customer reviews from sharkninja.com
Ninja - Single-Serve Pods & Grounds Specialty XL Coffee Maker - Stone
Average customer rating
4.2
(299 Reviews)
Rating breakdown 299 reviews
5 Stars
212
4 Stars
29
3 Stars
7
2 Stars
13
1 Star
38
72%of customers recommend this product.
(
96 out of
133)
Customer Reviews for Ninja - Single-Serve Pods & Grounds Specialty XL Coffee Maker - Stone
Customer Rating
1
Doesn’t meet my expectations
on May 11, 2026
Posted by: Pi2029
from Florida
Gender:Female
There is a recurring issue with the coffee maker model I currently possess, which was provided as a replacement unit.
The original coffee maker I purchased experienced a significant malfunction approximately six months into its use. Your team graciously provided a complimentary replacement for this unit. However, I must regrettably inform you that this second appliance has also begun to exhibit considerable operational deficiencies shortly after its deployment.
Despite my diligent efforts to resolve these issues by performing all recommended troubleshooting and maintenance procedures—including comprehensive descaling and clearing of the brewing needle—the machine now consistently requires an unacceptably prolonged period, often exceeding twenty minutes, to brew a single cup of coffee.
This level of operational inefficiency, coupled with the frequent and intensive maintenance protocols inherent to this particular model, renders it fundamentally incompatible with my daily routine. My professional commitments necessitate a reliable, efficient, and low-maintenance appliance. The recurring operational challenges and the extensive time commitment required for troubleshooting and upkeep are simply not practical for my lifestyle.
Response from sharkninja.comBy SharkNinja, May 12, 2026
Hi there,
Thank you for taking the time to share this feedback with us.
We’re really devastated to hear about the continued issues you’ve experienced, especially after previously receiving a replacement unit. Having a coffee maker take such a long time to brew is understandably frustrating and certainly not the reliable experience you should expect. We completely understand how important efficiency and consistency are in a daily routine, and we’re disappointed to hear this model hasn’t met those needs for you. Your detailed feedback about the ongoing operational challenges and maintenance demands is truly appreciated and has been shared with our team. Should you wish to explore this further, our support team would be glad to review your case and discuss any available options.
https://support.sharkninja.com/contact-us
Kind regards,
Ninja Kitchen
Thank you for taking the time to share this feedback with us.
We’re really devastated to hear about the continued issues you’ve experienced, especially after previously receiving a replacement unit. Having a coffee maker take such a long time to brew is understandably frustrating and certainly not the reliable experience you should expect. We completely understand how important efficiency and consistency are in a daily routine, and we’re disappointed to hear this model hasn’t met those needs for you. Your detailed feedback about the ongoing operational challenges and maintenance demands is truly appreciated and has been shared with our team. Should you wish to explore this further, our support team would be glad to review your case and discuss any available options.
https://support.sharkninja.com/contact-us
Kind regards,
Ninja Kitchen
Written by a customer while visiting sharkninja.com
Customer Rating
5
Excellent Coffee Maker
on May 2, 2026
Posted by: Jovi
from Katy, TX
Gender:Male
Excellent coffee maker. This is my first Ninja, like it a lot more than other well-known brands. Very easy to use and the attached steamer is very convenient. Love the 4 oz set-up, along with the specialty drink. Strong coffee lover!!!
Price is great. Thanks Ninja!
Price is great. Thanks Ninja!
I would recommend this to a friend!
Written by a customer while visiting sharkninja.com
Customer Rating
2
Good maker poor support
on April 2, 2026
Posted by: westy68
from LA
Gender:Male
We have had this coffee maker for since August and we use it daily. What we have noticed is a green deposit at the base of the water reservoir within the sealed unit. How can you clean this ? You cannot get to it. We also notice that spare parts for this maker are not available. Very disappointed.
No, I would not recommend this to a friend.
Response from sharkninja.comBy SharkNinja, April 2, 2026
Hi there,
Thanks for taking the time to share your feedback with us. We’re sorry to hear you’re seeing green buildup inside the sealed section of your Single‑Serve Coffee Maker’s water reservoir. Since that area isn’t user‑accessible, it can’t be cleaned manually, and we understand how concerning that is, especially when you use the machine every day. We also appreciate you pointing out the difficulty in finding spare parts.
We’d like to take a closer look at your unit and help explore the best next steps for you.
You can reach us here:
https://support.sharkninja.com/contact-us
Sincerely,
Ninja Kitchen
Thanks for taking the time to share your feedback with us. We’re sorry to hear you’re seeing green buildup inside the sealed section of your Single‑Serve Coffee Maker’s water reservoir. Since that area isn’t user‑accessible, it can’t be cleaned manually, and we understand how concerning that is, especially when you use the machine every day. We also appreciate you pointing out the difficulty in finding spare parts.
We’d like to take a closer look at your unit and help explore the best next steps for you.
You can reach us here:
https://support.sharkninja.com/contact-us
Sincerely,
Ninja Kitchen
Written by a customer while visiting sharkninja.com
Customer Rating
5
Will buy again
on March 30, 2026
Posted by: Surelea
from KCKs
Gender:Female
Bought about 1 yr ago. Still brewing well. Can’t say that about another popular brand I was replacing yearly in spite of routine cleaning with “kits” sold by maker . Very happy with purchase. Generally very pleased with Ninja brand and support !
Written by a customer while visiting sharkninja.com
Customer Rating
1
Piece of crap
on March 29, 2026
Posted by: Dclark
from Truckee CA
Gender:Male
Piece of crap don’t waste your money. Brewed extremely slow, continuously drips after brewing is complete. And after six months just quit working. Stick to air fryers.
No, I would not recommend this to a friend.
Response from sharkninja.comBy SharkNinja, April 7, 2026
Hi there,
Thank you for taking the time to share your feedback. We’re very sorry to hear about your experience with your Single‑Serve Coffee Maker, especially the slow brewing, dripping after use, and the unit stopping altogether after six months. That’s understandably frustrating and not the performance or reliability we aim to deliver.
We’d appreciate the opportunity to look into this further and review support options with you. Our Customer Care team can help troubleshoot the issue and determine next steps. Please reach out using the link below so we can assist you directly:
https://support.sharkninja.com/contact-us
Thank you for sharing your honest experience.
Sincerely,
Ninja Kitchen
Thank you for taking the time to share your feedback. We’re very sorry to hear about your experience with your Single‑Serve Coffee Maker, especially the slow brewing, dripping after use, and the unit stopping altogether after six months. That’s understandably frustrating and not the performance or reliability we aim to deliver.
We’d appreciate the opportunity to look into this further and review support options with you. Our Customer Care team can help troubleshoot the issue and determine next steps. Please reach out using the link below so we can assist you directly:
https://support.sharkninja.com/contact-us
Thank you for sharing your honest experience.
Sincerely,
Ninja Kitchen
Written by a customer while visiting sharkninja.com
Customer Rating
1
No good
on March 29, 2026
Posted by: Picnicant
from Albuquerque
Gender:Female
The buttons do not turn on anymore. I’ve owned it less than a year and cleaned it like I was supposed to and now it just stopped working. I’ve tried different outlets and it doesn’t turn on at all. Would not buy again!
No, I would not recommend this to a friend.
Response from sharkninja.comBy SharkNinja, April 7, 2026
Hi there,
Thank you for taking the time to share your experience with your Single‑Serve coffee machine. We’re very sorry to hear that the buttons are no longer powering on, especially since you’ve owned the unit for less than a year and followed the recommended cleaning instructions. That’s understandably frustrating and not the reliability we expect from our products.
We’d like the opportunity to take a closer look at this with you and see what solutions may be available, including troubleshooting or support options. Please reach out to our Customer Care team using the link below so they can assist you directly:
https://support.sharkninja.com/contact-us
Thank you for bringing this to our attention.
Sincerely,
Ninja Kitchen
Thank you for taking the time to share your experience with your Single‑Serve coffee machine. We’re very sorry to hear that the buttons are no longer powering on, especially since you’ve owned the unit for less than a year and followed the recommended cleaning instructions. That’s understandably frustrating and not the reliability we expect from our products.
We’d like the opportunity to take a closer look at this with you and see what solutions may be available, including troubleshooting or support options. Please reach out to our Customer Care team using the link below so they can assist you directly:
https://support.sharkninja.com/contact-us
Thank you for bringing this to our attention.
Sincerely,
Ninja Kitchen
Written by a customer while visiting sharkninja.com
Customer Rating
5
I love my Coffee maker......
on March 27, 2026
Posted by: MCherry15
Gender:Female
This is actually a replacement. I LOVE IT!!! I love having a choice of either Grounds or PODs. OH and having a frother attached and the other features makes it even more fantastic. I'm so glad I chose this Ninja Coffee maker.
Written by a customer while visiting sharkninja.com
Customer Rating
5
Nice machine
on March 20, 2026
Posted by: Eurojoe
Great little machine for a a very reasonable price..
Makes Great coffee .Haven't used the brother yet..
Makes Great coffee .Haven't used the brother yet..
Written by a customer while visiting sharkninja.com