Customer reviews from Ninja Kitchen
Ninja - Single-Serve Pods & Grounds Specialty XL Coffee Maker - Stone
Average customer rating
4.2
(297 Reviews)
Rating breakdown 297 reviews
5 Stars
211
4 Stars
29
3 Stars
7
2 Stars
13
1 Star
37
72%of customers recommend this product.
(
96 out of
133)
Customer Reviews for Ninja - Single-Serve Pods & Grounds Specialty XL Coffee Maker - Stone
Customer Rating
2
Good maker poor support
on April 2, 2026
Posted by: westy68
from LA
Gender:Male
We have had this coffee maker for since August and we use it daily. What we have noticed is a green deposit at the base of the water reservoir within the sealed unit. How can you clean this ? You cannot get to it. We also notice that spare parts for this maker are not available. Very disappointed.
No, I would not recommend this to a friend.
Response from Ninja KitchenBy SharkNinja, April 2, 2026
Hi there,
Thanks for taking the time to share your feedback with us. We’re sorry to hear you’re seeing green buildup inside the sealed section of your Single‑Serve Coffee Maker’s water reservoir. Since that area isn’t user‑accessible, it can’t be cleaned manually, and we understand how concerning that is, especially when you use the machine every day. We also appreciate you pointing out the difficulty in finding spare parts.
We’d like to take a closer look at your unit and help explore the best next steps for you.
You can reach us here:
https://support.sharkninja.com/contact-us
Sincerely,
Ninja Kitchen
Thanks for taking the time to share your feedback with us. We’re sorry to hear you’re seeing green buildup inside the sealed section of your Single‑Serve Coffee Maker’s water reservoir. Since that area isn’t user‑accessible, it can’t be cleaned manually, and we understand how concerning that is, especially when you use the machine every day. We also appreciate you pointing out the difficulty in finding spare parts.
We’d like to take a closer look at your unit and help explore the best next steps for you.
You can reach us here:
https://support.sharkninja.com/contact-us
Sincerely,
Ninja Kitchen
Written by a customer while visiting Ninja Kitchen
Customer Rating
5
Will buy again
on March 30, 2026
Posted by: Surelea
from KCKs
Gender:Female
Bought about 1 yr ago. Still brewing well. Can’t say that about another popular brand I was replacing yearly in spite of routine cleaning with “kits” sold by maker . Very happy with purchase. Generally very pleased with Ninja brand and support !
Written by a customer while visiting Ninja Kitchen
Customer Rating
1
Piece of crap
on March 29, 2026
Posted by: Dclark
from Truckee CA
Gender:Male
Piece of crap don’t waste your money. Brewed extremely slow, continuously drips after brewing is complete. And after six months just quit working. Stick to air fryers.
No, I would not recommend this to a friend.
Response from Ninja KitchenBy SharkNinja, April 7, 2026
Hi there,
Thank you for taking the time to share your feedback. We’re very sorry to hear about your experience with your Single‑Serve Coffee Maker, especially the slow brewing, dripping after use, and the unit stopping altogether after six months. That’s understandably frustrating and not the performance or reliability we aim to deliver.
We’d appreciate the opportunity to look into this further and review support options with you. Our Customer Care team can help troubleshoot the issue and determine next steps. Please reach out using the link below so we can assist you directly:
https://support.sharkninja.com/contact-us
Thank you for sharing your honest experience.
Sincerely,
Ninja Kitchen
Thank you for taking the time to share your feedback. We’re very sorry to hear about your experience with your Single‑Serve Coffee Maker, especially the slow brewing, dripping after use, and the unit stopping altogether after six months. That’s understandably frustrating and not the performance or reliability we aim to deliver.
We’d appreciate the opportunity to look into this further and review support options with you. Our Customer Care team can help troubleshoot the issue and determine next steps. Please reach out using the link below so we can assist you directly:
https://support.sharkninja.com/contact-us
Thank you for sharing your honest experience.
Sincerely,
Ninja Kitchen
Written by a customer while visiting Ninja Kitchen
Customer Rating
1
No good
on March 29, 2026
Posted by: Picnicant
from Albuquerque
Gender:Female
The buttons do not turn on anymore. I’ve owned it less than a year and cleaned it like I was supposed to and now it just stopped working. I’ve tried different outlets and it doesn’t turn on at all. Would not buy again!
No, I would not recommend this to a friend.
Response from Ninja KitchenBy SharkNinja, April 7, 2026
Hi there,
Thank you for taking the time to share your experience with your Single‑Serve coffee machine. We’re very sorry to hear that the buttons are no longer powering on, especially since you’ve owned the unit for less than a year and followed the recommended cleaning instructions. That’s understandably frustrating and not the reliability we expect from our products.
We’d like the opportunity to take a closer look at this with you and see what solutions may be available, including troubleshooting or support options. Please reach out to our Customer Care team using the link below so they can assist you directly:
https://support.sharkninja.com/contact-us
Thank you for bringing this to our attention.
Sincerely,
Ninja Kitchen
Thank you for taking the time to share your experience with your Single‑Serve coffee machine. We’re very sorry to hear that the buttons are no longer powering on, especially since you’ve owned the unit for less than a year and followed the recommended cleaning instructions. That’s understandably frustrating and not the reliability we expect from our products.
We’d like the opportunity to take a closer look at this with you and see what solutions may be available, including troubleshooting or support options. Please reach out to our Customer Care team using the link below so they can assist you directly:
https://support.sharkninja.com/contact-us
Thank you for bringing this to our attention.
Sincerely,
Ninja Kitchen
Written by a customer while visiting Ninja Kitchen
Customer Rating
5
I love my Coffee maker......
on March 27, 2026
Posted by: MCherry15
Gender:Female
This is actually a replacement. I LOVE IT!!! I love having a choice of either Grounds or PODs. OH and having a frother attached and the other features makes it even more fantastic. I'm so glad I chose this Ninja Coffee maker.
Written by a customer while visiting Ninja Kitchen
Customer Rating
5
Nice machine
on March 20, 2026
Posted by: Eurojoe
Great little machine for a a very reasonable price..
Makes Great coffee .Haven't used the brother yet..
Makes Great coffee .Haven't used the brother yet..
Written by a customer while visiting Ninja Kitchen
Customer Rating
2
Frequent clean light error
on March 16, 2026
Posted by: Lbra
from Denver, Co
Gender:Female
I bought this product a few weeks ago and the clean cycle light goes off every 3rd time I brew coffee. I have fully and properly completed the clean cycle 2 times. I'm not sure if I got a lemon product or if this is something others have experienced. While I love the machine, design, and features, I am uncertain of the accuracy of the clean light going off so frequently. I have tried using different settings but the light keeps going off every 3rd time I use it.
No, I would not recommend this to a friend.
Response from Ninja KitchenBy SharkNinja, March 16, 2026
Hi there,
Thank you for taking the time to leave a review.
We’re really sorry to hear that your clean‑cycle light is turning on so frequently, we understand how confusing and frustrating that can be, especially when you’ve already completed the clean cycle multiple times. We’d love to take a closer look to help get this resolved. Please visit our support page via the link below for troubleshooting steps to resolve the issue.
https://support.sharkninja.com/article/PB040-PB050-Series-Ninja-Pods-Grounds-Coffee-Maker-Troubleshooting-Guide?redirect=false
Kind regards,
Ninja Kitchen
Thank you for taking the time to leave a review.
We’re really sorry to hear that your clean‑cycle light is turning on so frequently, we understand how confusing and frustrating that can be, especially when you’ve already completed the clean cycle multiple times. We’d love to take a closer look to help get this resolved. Please visit our support page via the link below for troubleshooting steps to resolve the issue.
https://support.sharkninja.com/article/PB040-PB050-Series-Ninja-Pods-Grounds-Coffee-Maker-Troubleshooting-Guide?redirect=false
Kind regards,
Ninja Kitchen
Written by a customer while visiting Ninja Kitchen
Customer Rating
5
LOVE MY NINJA
on March 12, 2026
Posted by: lindylou
There is nothing better than NINJA products. This coffee maker is easy to use and sleek looking. I've given up on keurig machines constantly jamming and breaking and will stick with Ninja in the future
Written by a customer while visiting Ninja Kitchen