Customer reviews from sharkninja.com
Ninja - Single-Serve Pods & Grounds Specialty XL Coffee Maker - Stone
Average customer rating
4.2
(299 Reviews)
Rating breakdown 299 reviews
5 Stars
212
4 Stars
29
3 Stars
7
2 Stars
13
1 Star
38
72%of customers recommend this product.
(
96 out of
133)
Customer Reviews for Ninja - Single-Serve Pods & Grounds Specialty XL Coffee Maker - Stone
Customer Rating
5
Great coffee machine!
on June 9, 2026
Posted by: AmberP
I've been using this machine for a couple of years after my Keurig gave out. This is PERFECT! I love being able to switch between grounds and pods as it's convenient. The reusable filter comes in handy. It's a great and reliable machine. Not my only ninja product, but one of the best. It's perfect for my office.
Written by a customer while visiting influenster.com
Customer Rating
5
💙❤️
on June 6, 2026
Posted by: Ayente
from Puerto Rico
Gender:Female
I'm in love with my machine.The coffee in PR is very strong and with this is coffee maker is much better . I recommend 💯
I would recommend this to a friend!
Written by a customer while visiting sharkninja.com
Customer Rating
4
The right size for my needs
on June 1, 2026
Posted by: RF23
I bought it in November 2025, and love it, it is perfect for my use, the only thing is I broke the reservoir and need a replacement, but they are not in stock and haven't been in a while.
Written by a customer while visiting sharkninja.com
Customer Rating
5
This coffee maker is Amazing!
on May 28, 2026
Posted by: LorenaS
Love this coffee maker. It’s super easy to switch from pods to ground coffee. Super easy to use. I love that I can choose the size of my coffee from 6/8/10/12 and the Style from classic, rich, over ice. It’s perfect for iced coffee, also hot coffee. Super easy to clean. The size is perfect. It also has a built in foldaway milk frother which is a plus for me. I totally recommend it!
Written by a customer while visiting influenster.com
Customer Rating
1
Tough luck
on May 28, 2026
Posted by: WiDZ
from Wisconsin
Gender:Male
I bought this 8 months ago and it is already broken which is hugely disappointing. We use it maybe 5x per week and refill with filtered water. There was potential with the machine but having it breakdown so quickly on us is a major flag.
Response from sharkninja.comBy SharkNinja, May 30, 2026
Hi there,
Thank you for taking the time to share this feedback with us. We understand how disappointing it is for your Ninja Single‑Serve Coffee Maker to stop working after only eight months, especially with regular use and proper care.
Please click the link below to try our self‑troubleshooting steps and follow the instructions provided. If troubleshooting is unsuccessful, one of our agents will reach out to continue assisting you.
https://support.sharkninja.com/article/PB040-PB050-Series-Ninja-Pods-Grounds-Coffee-Maker-Troubleshooting-Guide
Kind regards,
Ninja Kitchen
Thank you for taking the time to share this feedback with us. We understand how disappointing it is for your Ninja Single‑Serve Coffee Maker to stop working after only eight months, especially with regular use and proper care.
Please click the link below to try our self‑troubleshooting steps and follow the instructions provided. If troubleshooting is unsuccessful, one of our agents will reach out to continue assisting you.
https://support.sharkninja.com/article/PB040-PB050-Series-Ninja-Pods-Grounds-Coffee-Maker-Troubleshooting-Guide
Kind regards,
Ninja Kitchen
Written by a customer while visiting sharkninja.com
Customer Rating
5
incredible brewing power, sleek materials, and effortless cleanup
on May 25, 2026
Posted by: NovaE
i's so impressed with the overall performance and the power of this compact machine, it brews a perfect cup every single time. The material feel sturdy and build to last, not cheap or flimsy.
Written by a customer while visiting influenster.com
Customer Rating
5
Make great coffee
on May 21, 2026
Posted by: YesseniaS
This ninja coffee maker has great materials. Has great features like a frother. Offers a great volume in the coffee. Has great safety features and easy cleaning.
Written by a customer while visiting influenster.com
Customer Rating
1
Coffee grounds in cup
on May 20, 2026
Posted by: Tish687
Horrible, after 4 month and predominantly use the k-cups, we always have coffee grounds at the bottom of the cup. If we brew with reusable basket it is fine, but the k-cup is much easier and less of a waste with my husband. Now I have to buy another coffee pot and I usually love Ninja products. I tried cleaning it but didn’t help. A few days later it did the same thing.
Response from sharkninja.comBy SharkNinja, May 20, 2026
Hi Tish,
Thank you for sharing your feedback. We’re sorry to hear about the ongoing issue with coffee grounds when using K-Cups, especially since we know how important that convenience is for daily use.
This does not sound like the unit is performing as intended, as K-Cups should brew cleanly without grounds in the cup. While cleaning is a great first step, the fact that the issue is continuing suggests something may not be functioning properly.
We’d like to help take a closer look and get this resolved for you. Please reach out to our support team here: https://support.sharkninja.com/contact-us
Sincerely,
Ninja Kitchen
Thank you for sharing your feedback. We’re sorry to hear about the ongoing issue with coffee grounds when using K-Cups, especially since we know how important that convenience is for daily use.
This does not sound like the unit is performing as intended, as K-Cups should brew cleanly without grounds in the cup. While cleaning is a great first step, the fact that the issue is continuing suggests something may not be functioning properly.
We’d like to help take a closer look and get this resolved for you. Please reach out to our support team here: https://support.sharkninja.com/contact-us
Sincerely,
Ninja Kitchen
Written by a customer while visiting sharkninja.com