Customer reviews from Ninja Kitchen
Ninja - Single-Serve Pods & Grounds Specialty XL Coffee Maker - Stone
Average customer rating
4.2
(297 Reviews)
Rating breakdown 297 reviews
5 Stars
211
4 Stars
29
3 Stars
7
2 Stars
13
1 Star
37
72%of customers recommend this product.
(
96 out of
133)
Customer Reviews for Ninja - Single-Serve Pods & Grounds Specialty XL Coffee Maker - Stone
Customer Rating
4
The right size for my needs
on June 1, 2026
Posted by: RF23
I bought it in November 2025, and love it, it is perfect for my use, the only thing is I broke the reservoir and need a replacement, but they are not in stock and haven't been in a while.
Written by a customer while visiting Ninja Kitchen
Customer Rating
5
This coffee maker is Amazing!
on May 28, 2026
Posted by: LorenaS
Love this coffee maker. It’s super easy to switch from pods to ground coffee. Super easy to use. I love that I can choose the size of my coffee from 6/8/10/12 and the Style from classic, rich, over ice. It’s perfect for iced coffee, also hot coffee. Super easy to clean. The size is perfect. It also has a built in foldaway milk frother which is a plus for me. I totally recommend it!
Written by a customer while visiting influenster.com
Customer Rating
1
Tough luck
on May 28, 2026
Posted by: WiDZ
from Wisconsin
Gender:Male
I bought this 8 months ago and it is already broken which is hugely disappointing. We use it maybe 5x per week and refill with filtered water. There was potential with the machine but having it breakdown so quickly on us is a major flag.
Response from Ninja KitchenBy SharkNinja, May 30, 2026
Hi there,
Thank you for taking the time to share this feedback with us. We understand how disappointing it is for your Ninja Single‑Serve Coffee Maker to stop working after only eight months, especially with regular use and proper care.
Please click the link below to try our self‑troubleshooting steps and follow the instructions provided. If troubleshooting is unsuccessful, one of our agents will reach out to continue assisting you.
https://support.sharkninja.com/article/PB040-PB050-Series-Ninja-Pods-Grounds-Coffee-Maker-Troubleshooting-Guide
Kind regards,
Ninja Kitchen
Thank you for taking the time to share this feedback with us. We understand how disappointing it is for your Ninja Single‑Serve Coffee Maker to stop working after only eight months, especially with regular use and proper care.
Please click the link below to try our self‑troubleshooting steps and follow the instructions provided. If troubleshooting is unsuccessful, one of our agents will reach out to continue assisting you.
https://support.sharkninja.com/article/PB040-PB050-Series-Ninja-Pods-Grounds-Coffee-Maker-Troubleshooting-Guide
Kind regards,
Ninja Kitchen
Written by a customer while visiting Ninja Kitchen
Customer Rating
5
incredible brewing power, sleek materials, and effortless cleanup
on May 25, 2026
Posted by: NovaE
i's so impressed with the overall performance and the power of this compact machine, it brews a perfect cup every single time. The material feel sturdy and build to last, not cheap or flimsy.
Written by a customer while visiting influenster.com
Customer Rating
5
Make great coffee
on May 21, 2026
Posted by: YesseniaS
This ninja coffee maker has great materials. Has great features like a frother. Offers a great volume in the coffee. Has great safety features and easy cleaning.
Written by a customer while visiting influenster.com
Customer Rating
1
Coffee grounds in cup
on May 20, 2026
Posted by: Tish687
Horrible, after 4 month and predominantly use the k-cups, we always have coffee grounds at the bottom of the cup. If we brew with reusable basket it is fine, but the k-cup is much easier and less of a waste with my husband. Now I have to buy another coffee pot and I usually love Ninja products. I tried cleaning it but didn’t help. A few days later it did the same thing.
Response from Ninja KitchenBy SharkNinja, May 20, 2026
Hi Tish,
Thank you for sharing your feedback. We’re sorry to hear about the ongoing issue with coffee grounds when using K-Cups, especially since we know how important that convenience is for daily use.
This does not sound like the unit is performing as intended, as K-Cups should brew cleanly without grounds in the cup. While cleaning is a great first step, the fact that the issue is continuing suggests something may not be functioning properly.
We’d like to help take a closer look and get this resolved for you. Please reach out to our support team here: https://support.sharkninja.com/contact-us
Sincerely,
Ninja Kitchen
Thank you for sharing your feedback. We’re sorry to hear about the ongoing issue with coffee grounds when using K-Cups, especially since we know how important that convenience is for daily use.
This does not sound like the unit is performing as intended, as K-Cups should brew cleanly without grounds in the cup. While cleaning is a great first step, the fact that the issue is continuing suggests something may not be functioning properly.
We’d like to help take a closer look and get this resolved for you. Please reach out to our support team here: https://support.sharkninja.com/contact-us
Sincerely,
Ninja Kitchen
Written by a customer while visiting Ninja Kitchen
Customer Rating
1
Doesn’t meet my expectations
on May 11, 2026
Posted by: Pi2029
from Florida
Gender:Female
There is a recurring issue with the coffee maker model I currently possess, which was provided as a replacement unit.
The original coffee maker I purchased experienced a significant malfunction approximately six months into its use. Your team graciously provided a complimentary replacement for this unit. However, I must regrettably inform you that this second appliance has also begun to exhibit considerable operational deficiencies shortly after its deployment.
Despite my diligent efforts to resolve these issues by performing all recommended troubleshooting and maintenance procedures—including comprehensive descaling and clearing of the brewing needle—the machine now consistently requires an unacceptably prolonged period, often exceeding twenty minutes, to brew a single cup of coffee.
This level of operational inefficiency, coupled with the frequent and intensive maintenance protocols inherent to this particular model, renders it fundamentally incompatible with my daily routine. My professional commitments necessitate a reliable, efficient, and low-maintenance appliance. The recurring operational challenges and the extensive time commitment required for troubleshooting and upkeep are simply not practical for my lifestyle.
Response from Ninja KitchenBy SharkNinja, May 12, 2026
Hi there,
Thank you for taking the time to share this feedback with us.
We’re really devastated to hear about the continued issues you’ve experienced, especially after previously receiving a replacement unit. Having a coffee maker take such a long time to brew is understandably frustrating and certainly not the reliable experience you should expect. We completely understand how important efficiency and consistency are in a daily routine, and we’re disappointed to hear this model hasn’t met those needs for you. Your detailed feedback about the ongoing operational challenges and maintenance demands is truly appreciated and has been shared with our team. Should you wish to explore this further, our support team would be glad to review your case and discuss any available options.
https://support.sharkninja.com/contact-us
Kind regards,
Ninja Kitchen
Thank you for taking the time to share this feedback with us.
We’re really devastated to hear about the continued issues you’ve experienced, especially after previously receiving a replacement unit. Having a coffee maker take such a long time to brew is understandably frustrating and certainly not the reliable experience you should expect. We completely understand how important efficiency and consistency are in a daily routine, and we’re disappointed to hear this model hasn’t met those needs for you. Your detailed feedback about the ongoing operational challenges and maintenance demands is truly appreciated and has been shared with our team. Should you wish to explore this further, our support team would be glad to review your case and discuss any available options.
https://support.sharkninja.com/contact-us
Kind regards,
Ninja Kitchen
Written by a customer while visiting Ninja Kitchen
Customer Rating
5
Excellent Coffee Maker
on May 2, 2026
Posted by: Jovi
from Katy, TX
Gender:Male
Excellent coffee maker. This is my first Ninja, like it a lot more than other well-known brands. Very easy to use and the attached steamer is very convenient. Love the 4 oz set-up, along with the specialty drink. Strong coffee lover!!!
Price is great. Thanks Ninja!
Price is great. Thanks Ninja!
I would recommend this to a friend!
Written by a customer while visiting Ninja Kitchen