Customer reviews from sharkninja.com
Ninja - Single-Serve Pods & Grounds Specialty XL Coffee Maker - Stone
Average customer rating
4.2
(299 Reviews)
Rating breakdown 299 reviews
5 Stars
212
4 Stars
29
3 Stars
7
2 Stars
13
1 Star
38
72%of customers recommend this product.
(
96 out of
133)
Customer Reviews for Ninja - Single-Serve Pods & Grounds Specialty XL Coffee Maker - Stone
Customer Rating
3
Worked for less then a week.
on July 28, 2026
Posted by: disappointed101
Gender:Female
I just bought this coffee machine on 7/22 and it worked great... until today. It will not pull water from the reservoir and it makes all sorts of grinding sounds and then beeps and shuts off. I have cleaned the needles and refilled the reservoir and make sure the valve dispenses the water properly. Still nothing. Very unfortunate, as I had high hopes for this machine. Probably returning it for a different brand.
Response from sharkninja.comBy SharkNinja, SharkNinja, July 28, 2026
Hi there,
Thank you for taking the time to share your review.
We're truly sorry to hear that your coffee machine stopped working properly just days after purchase. We understand how disappointing and frustrating this must be, especially after it initially performed well and you had high hopes for it. We appreciate that you've already taken the time to troubleshoot the issue by cleaning the needles, refilling the reservoir, and checking the water valve. Your feedback is important to us and helps us improve both our products and customer experience. We would also recommend using our self-troubleshooting support guide below, which may help resolve the issue.
https://support.sharkninja.com/article/PB040-PB050-Series-Ninja-Pods-Grounds-Coffee-Maker-Troubleshooting-Guide
Best regards,
Ninja Kitchen
Thank you for taking the time to share your review.
We're truly sorry to hear that your coffee machine stopped working properly just days after purchase. We understand how disappointing and frustrating this must be, especially after it initially performed well and you had high hopes for it. We appreciate that you've already taken the time to troubleshoot the issue by cleaning the needles, refilling the reservoir, and checking the water valve. Your feedback is important to us and helps us improve both our products and customer experience. We would also recommend using our self-troubleshooting support guide below, which may help resolve the issue.
https://support.sharkninja.com/article/PB040-PB050-Series-Ninja-Pods-Grounds-Coffee-Maker-Troubleshooting-Guide
Best regards,
Ninja Kitchen
Written by a customer while visiting sharkninja.com
Customer Rating
5
Great Service
on July 27, 2026
Posted by: Dean-o
from Alabama
Gender:Male
First unit broke, they quickly replaced it with a brand new unit, even though it was a gift. 10/10 would recommend. All Ninja appliances in our household!
Written by a customer while visiting sharkninja.com
Customer Rating
5
10/10 coffee maker, versatile, slim
on July 18, 2026
Posted by: MasielD
I have many ninja appliances, but the ninja coffee is used daily and has stood the test of time. It’s slim so can fit anywhere. Love that it takes coffee grounds and k cups, and has a frother wand. It’s a wonderful machine and I love it! You just keep adding water to the reservoir in the back (holds 56oz and is removable to fill), select your coffee mode (it has sooo many, I usually use over ice mode, my husband usually uses rich mode). I have no complaints, it’s used multiple times a day in my house.
Written by a customer while visiting influenster.com
Customer Rating
5
It doesn’t take up a lot of space
on July 17, 2026
Posted by: AnnP
Nothing like a piping hot cup of coffee in the morning and the ninja delivers. The slim design is perfect when there is not a lot of counter space. It is also great for ice coffee. I wish it had a bigger water reservoir.
Written by a customer while visiting influenster.com
Customer Rating
5
Better than my dead Keurig
on July 17, 2026
Posted by: Alysdavo
from Alabama
Gender:Female
I have had this a month to replace a Keurig that completely crapped out after two years. So far I adore it. I have only used pods. I always pierce the pod top twice, and I have never had any mess. It works beautifully.
I would recommend this to a friend!
Written by a customer while visiting sharkninja.com
Customer Rating
5
Well pleased
on July 15, 2026
Posted by: Coffee Lover 2
Gender:Female
Pleased Ninja User
I absolutely love this coffee maker! It brews rich, flavorful coffee quickly and is very easy to use. The attached frother is a fantastic bonus—it creates smooth, creamy foam that's perfect for lattes, cappuccinos, and other specialty drinks. It has completely elevated my morning coffee routine and saves me a trip to the coffee shop. The machine is well-made, easy to clean, and looks great on my countertop. I highly recommend it to anyone looking for a quality coffee maker with a convenient built-in frother and all additional accessories store conveniently!
I absolutely love this coffee maker! It brews rich, flavorful coffee quickly and is very easy to use. The attached frother is a fantastic bonus—it creates smooth, creamy foam that's perfect for lattes, cappuccinos, and other specialty drinks. It has completely elevated my morning coffee routine and saves me a trip to the coffee shop. The machine is well-made, easy to clean, and looks great on my countertop. I highly recommend it to anyone looking for a quality coffee maker with a convenient built-in frother and all additional accessories store conveniently!
I would recommend this to a friend!
Written by a customer while visiting sharkninja.com
Customer Rating
5
Brewing Efficiency
on July 8, 2026
Posted by: Vikingdave57
Gender:Male
Quick, efficient coffee brewing. Makes a better than expected ice coffee.
I would recommend this to a friend!
Written by a customer while visiting sharkninja.com
Customer Rating
5
It is very versatile and easy to use
on July 6, 2026
Posted by: WilmaB
I love this coffee maker for the compact design, I have the option to make cold or hot coffee. The preparation time is short, easy to handle and cleans without any problem.
Written by a customer while visiting influenster.com