Customer reviews from sharkninja.com
Ninja - Single-Serve Pods & Grounds Specialty XL Coffee Maker - Stone
Average customer rating
4.2
(299 Reviews)
Rating breakdown 299 reviews
5 Stars
212
4 Stars
29
3 Stars
7
2 Stars
13
1 Star
38
72%of customers recommend this product.
(
96 out of
133)
Customer Reviews for Ninja - Single-Serve Pods & Grounds Specialty XL Coffee Maker - Stone
Customer Rating
5
Makes coffee simple
on August 10, 2026
Posted by: AlyshaT
This is so simple to use! I bought it to keep at the office for a quick cup of coffee. The coffee comes out perfectly compared to other brands that are more watered down for K-cups. My office is pretty split on kcups vs grounds but either way, it is very easy to clean.
Written by a customer while visiting influenster.com
Customer Rating
5
My morning go-to
on August 10, 2026
Posted by: JenniferC
This gets a lot of use in our house! I love having an easy way to make coffee at home, and the
built in frother makes it especially convenient when I want something that feels a little more like a coffee shop drink. It's become part of my regular morning routine.
built in frother makes it especially convenient when I want something that feels a little more like a coffee shop drink. It's become part of my regular morning routine.
Written by a customer while visiting influenster.com
Customer Rating
5
A+ Machine
on August 9, 2026
Posted by: Debivy
Gender:Female
I have had only two days but I love the taste of my coffee. Never thought a coffee maker would make a difference. I have been doing pour overs, percolator and other makers.
I would recommend this to a friend!
Written by a customer while visiting sharkninja.com
Customer Rating
1
Coffee grounds in every cup!!!
on August 9, 2026
Posted by: Grounds in my coffee
from Ohio
Gender:Male
This is my second and last coffee maker from ninja. The first one I had did great for a long time, but then I started getting coffee grounds in my cup, I eventually replaced it with a new one just recently and right out of the box. it's doing the same thing the other one did. I've read the reviews about it is a known defect. If you try to get a bigger cup of coffee that maker cannot handle the water volume, and it makes the grounds go into your cup. Never again ninja.
I'm even trying to include a picture just to show everyone how bad it is but even their own website won't allow me to do that. I guess the truth hurts?
Response from sharkninja.comBy SharkNinja, August 11, 2026
Hi there,
Thank you for taking the time to leave a review. We're sorry to hear you've experienced coffee grounds in your cup with both of your Ninja coffee makers. We understand your concerns, especially with a new unit.
We appreciate your feedback and will share it with the appropriate teams. In the meantime, please try the troubleshooting steps in our guide:
https://support.sharkninja.com/article/PB040-PB050-Series-Ninja-Pods-Grounds-Coffee-Maker-Troubleshooting-Guide?redirect=false
If the issue persists, please follow the instructions at the end of the guide to connect with our support team for further assistance. We appreciate you bringing this to our attention and would like the opportunity to help.
Kind regards,
Ninja Kitchen
Thank you for taking the time to leave a review. We're sorry to hear you've experienced coffee grounds in your cup with both of your Ninja coffee makers. We understand your concerns, especially with a new unit.
We appreciate your feedback and will share it with the appropriate teams. In the meantime, please try the troubleshooting steps in our guide:
https://support.sharkninja.com/article/PB040-PB050-Series-Ninja-Pods-Grounds-Coffee-Maker-Troubleshooting-Guide?redirect=false
If the issue persists, please follow the instructions at the end of the guide to connect with our support team for further assistance. We appreciate you bringing this to our attention and would like the opportunity to help.
Kind regards,
Ninja Kitchen
Written by a customer while visiting sharkninja.com
Customer Rating
5
Great Service
on August 5, 2026
Posted by: TonyG
This is a replacement item we use in our RV. Unfortunately, the water reservoir fell off the counter and broke. Since it was still within the one-year warranty, Ninja sent me a new coffee pot—what great service! I have no doubt the new pot will work just as well as the original; they have my business forever!
Written by a customer while visiting sharkninja.com
Customer Rating
5
on August 3, 2026
Posted by: lbooth
from Parish NY
Gender:Female
I just bought this and have used it a few times. It works great! I love the idea of the single serve and being able to use the grounds instead of pods. I don't like the idea of using plastic pods for coffee.
I would recommend this to a friend!
Written by a customer while visiting sharkninja.com
Customer Rating
4
2nd one..
on August 1, 2026
Posted by: Suxanne
from Iowa
Gender:Female
My 1st one lasted 3 years. The water sensor went bad..I have a full pot coffee maker but we dont ever drink it all and it wastes coffee. We decided we had to have another Ninja Single Serve. I'm a fan of Ninja products. I never even considered another brand. We know we got our money's worth even if it only lasted 3 years.
I would recommend this to a friend!
Written by a customer while visiting sharkninja.com
Customer Rating
5
The coffee maker that simplified my morning
on August 1, 2026
Posted by: MelanieY
I've been really enjoying the Ninja Single-Serve Coffee Maker. It's incredibly easy to use and gives me the flexibility to brew either a quick cup or a larger travel size depending on my day. I also like that it works with both coffee grounds and K-Cups, so I have plenty of options.The coffee comes out hot and flavorful, and the machin brews quickly without taking up much counter space. Cleanup is simple, and the removable parts make maintenance easy. Whether I'm making my morning coff or an afternoon pick-me-up, it has been reliable and convenient. It's a great choice for anyone looking for a versatile single-serve coffee maker.
Written by a customer while visiting influenster.com