Customer reviews from sharkninja.com
Ninja - Single-Serve Pods & Grounds Specialty XL Coffee Maker - Stone
Average customer rating
4.2
(299 Reviews)
Rating breakdown 299 reviews
5 Stars
212
4 Stars
29
3 Stars
7
2 Stars
13
1 Star
38
72%of customers recommend this product.
(
96 out of
133)
Customer Reviews for Ninja - Single-Serve Pods & Grounds Specialty XL Coffee Maker - Stone
Customer Rating
1
Do not buy!
on October 10, 2026
Posted by: dissatisfiedcustomer101
Absolute worst coffee maker I have ever owned. If your ONLY using it for pods its fine. If you want to use grounds don't even waste your time. Constantly has grounds in the coffee and splatters grounds everywhere every single time you use it. If you want to spend 15 minutes cleaning splattered coffee grounds every time you use it then perfect. Aweful machine do not recommend!
No, I would not recommend this to a friend.
Response from sharkninja.comBy SharkNinja US, October 12, 2026
Hi there,
Thank you for taking the time to share your feedback.
We are sorry to hear about your experience with the Single-Serve Coffee Maker. We understand how frustrating it can be to find coffee grounds in your brewed coffee and to have to spend additional time cleaning up after each use. The Ninja Single-Serve Coffee Maker is designed to brew both pod-based and ground coffee beverages. Grounds appearing in the cup or excessive splatter can sometimes occur if the brew basket and permanent filter are not properly seated, if the filter is damaged, or if coffee is filled beyond the recommended amount. We recommend trying the troubleshooting steps using the link below for "There are grounds in my brew". Following these steps should resolve the issue. If the troubleshooting is unsuccessful, a webform will be generated; once submitted, our support team will review the information further and assist with the best resolution.
https://support.sharkninja.com/article/PB040-PB050-Series-Ninja-Pods-Grounds-Coffee-Maker-Troubleshooting-Guide?redirect=false
Kind regards,
SharkNinja
Thank you for taking the time to share your feedback.
We are sorry to hear about your experience with the Single-Serve Coffee Maker. We understand how frustrating it can be to find coffee grounds in your brewed coffee and to have to spend additional time cleaning up after each use. The Ninja Single-Serve Coffee Maker is designed to brew both pod-based and ground coffee beverages. Grounds appearing in the cup or excessive splatter can sometimes occur if the brew basket and permanent filter are not properly seated, if the filter is damaged, or if coffee is filled beyond the recommended amount. We recommend trying the troubleshooting steps using the link below for "There are grounds in my brew". Following these steps should resolve the issue. If the troubleshooting is unsuccessful, a webform will be generated; once submitted, our support team will review the information further and assist with the best resolution.
https://support.sharkninja.com/article/PB040-PB050-Series-Ninja-Pods-Grounds-Coffee-Maker-Troubleshooting-Guide?redirect=false
Kind regards,
SharkNinja
Written by a customer while visiting sharkninja.com
Customer Rating
1
Don't waste your money
on October 8, 2026
Posted by: MS1225
ZERO stars if I could. The machine started leaking from the bottom after ONE day. There’s no way to repair this yourself, so now I get to waste my time packing it up and sending it back for a refund.
No, I would not recommend this to a friend.
Response from sharkninja.comBy Sharkninja, October 12, 2026
Hi there,
Thank you for sharing your feedback. Having a machine begin leaking from the bottom after just one day of use would be incredibly frustrating, especially when you were expecting to start enjoying it right away. Finding yourself faced with troubleshooting or a return process so soon after purchase is certainly not the experience we want for you.
Before returning the unit, we'd recommend working through the troubleshooting steps in the guide below, as it addresses leaking concerns:
https://support.sharkninja.com/article/PB040-PB050-Series-Ninja-Pods-Grounds-Coffee-Maker-Troubleshooting-Guide
If the issue persists after completing the troubleshooting steps, please follow the contact instructions provided at the end of the guide so our team can review the situation further and provide additional assistance.
Kind Regards,
Sharkninja
Thank you for sharing your feedback. Having a machine begin leaking from the bottom after just one day of use would be incredibly frustrating, especially when you were expecting to start enjoying it right away. Finding yourself faced with troubleshooting or a return process so soon after purchase is certainly not the experience we want for you.
Before returning the unit, we'd recommend working through the troubleshooting steps in the guide below, as it addresses leaking concerns:
https://support.sharkninja.com/article/PB040-PB050-Series-Ninja-Pods-Grounds-Coffee-Maker-Troubleshooting-Guide
If the issue persists after completing the troubleshooting steps, please follow the contact instructions provided at the end of the guide so our team can review the situation further and provide additional assistance.
Kind Regards,
Sharkninja
Written by a customer while visiting sharkninja.com
Customer Rating
1
Horrible
on October 2, 2026
Posted by: TLU6
from Richwood, Ohio
Gender:Female
Does not work with all K-Cups, and it also builds up pressure and coffee grounds end up in your coffee. I've also had coffee grounds explode out of the top making a huge mess. Will never buy from Ninja again.
Response from sharkninja.comBy SharkNinja US, October 6, 2026
Hi there,
Thank you for taking the time to share your feedback.
We're sorry to hear about your experience with your Ninja Single-Serve Coffee Maker. We understand how frustrating it must be to encounter issues with K-Cup compatibility, coffee grounds ending up in your drink, and grounds escaping from the top of the machine during use. The issues you've described are not expected during normal operation. Our coffee makers are designed to work with many popular K-Cup pods, and coffee grounds should not be entering the brewed coffee or escaping from the top of the unit. In some cases, these symptoms may be related to pod fitment, a blockage, or a maintenance issue that may require troubleshooting. We can see that you have already been in contact with our Customer Support team regarding these concerns. We kindly ask that you continue liaising with them, as they are best placed to review your case, provide further troubleshooting, and determine the most appropriate resolution. We appreciate you bringing this feedback to our attention, and your comments will also be shared with the appropriate team for review.
Kind regards,
SharkNinja
Thank you for taking the time to share your feedback.
We're sorry to hear about your experience with your Ninja Single-Serve Coffee Maker. We understand how frustrating it must be to encounter issues with K-Cup compatibility, coffee grounds ending up in your drink, and grounds escaping from the top of the machine during use. The issues you've described are not expected during normal operation. Our coffee makers are designed to work with many popular K-Cup pods, and coffee grounds should not be entering the brewed coffee or escaping from the top of the unit. In some cases, these symptoms may be related to pod fitment, a blockage, or a maintenance issue that may require troubleshooting. We can see that you have already been in contact with our Customer Support team regarding these concerns. We kindly ask that you continue liaising with them, as they are best placed to review your case, provide further troubleshooting, and determine the most appropriate resolution. We appreciate you bringing this feedback to our attention, and your comments will also be shared with the appropriate team for review.
Kind regards,
SharkNinja
Written by a customer while visiting sharkninja.com
Customer Rating
1
Not lasting quality.
on September 30, 2026
Posted by: SpideyOH
from Vincent Ohio
Gender:Male
Not even a year old and broken. Dumps tons of grounds in the brewed cup. Have cleaned and done the needle thing. No difference. Runs clean water through but will not run a pod through without filling bottom of your cup with grounds. Disappointed because everything else from Ninja has always been awesome. My preferred manufacturer. Have 4 types of vacuums, air fryer, blender, air cleaner, and first disappointnent.
No, I would not recommend this to a friend.
Response from sharkninja.comBy SharkNinja, SharkNinja, October 3, 2026
Hi there,
Thank you for taking the time to share your review.
We're sorry to hear that your coffee maker has developed this issue in less than a year, and we understand how disappointing this must be, especially given your positive experiences with other Ninja products. We appreciate you bringing this to our attention and understand how frustrating it is when coffee grounds end up in your brewed cup despite cleaning the machine and following the recommended maintenance steps. We do appreciate your loyalty to the Ninja brand and are pleased to hear that your other products have served you well. Your feedback is important to us and helps us improve both our products and overall customer experience. We would recommend using our self-troubleshooting support by clicking the link below, which may help address the brewing concerns you're experiencing.
https://support.sharkninja.com/article/PB040-PB050-Series-Ninja-Pods-Grounds-Coffee-Maker-Troubleshooting-Guide
Kind Regards,
SharkNinja
Thank you for taking the time to share your review.
We're sorry to hear that your coffee maker has developed this issue in less than a year, and we understand how disappointing this must be, especially given your positive experiences with other Ninja products. We appreciate you bringing this to our attention and understand how frustrating it is when coffee grounds end up in your brewed cup despite cleaning the machine and following the recommended maintenance steps. We do appreciate your loyalty to the Ninja brand and are pleased to hear that your other products have served you well. Your feedback is important to us and helps us improve both our products and overall customer experience. We would recommend using our self-troubleshooting support by clicking the link below, which may help address the brewing concerns you're experiencing.
https://support.sharkninja.com/article/PB040-PB050-Series-Ninja-Pods-Grounds-Coffee-Maker-Troubleshooting-Guide
Kind Regards,
SharkNinja
Written by a customer while visiting sharkninja.com
Customer Rating
2
Makes a decent coffee, but leaks
on September 29, 2026
Posted by: Debsbmer
This coffee pot makes a decent coffee and I like that it does both brew with whole beans and coffee pods and has a frother. However, I’ve had issues with the last two while still under warranty the first one the reservoir leaked they replaced that no problem sent me a new one six months later the second one is leaking from the base. They’re sending me a new one, but if this one give me issues, I will not be purchasing any more ninja coffee pots
Response from sharkninja.comBy Sharkninja, September 30, 2026
Hi Deb,
Thank you for sharing your experience and feedback. It’s encouraging to hear that you enjoy the coffee quality, the flexibility of using both whole beans and pods, and the frother. At the same time, dealing with multiple leaking units, even when they’ve been replaced under warranty, can certainly be frustrating and impact your confidence in the product.
We appreciate you taking the time to share both the positives and the challenges you’ve experienced. It’s great to hear that the support team was able to assist with the replacements, but we can understand your concerns after encountering similar issues on more than one unit. Feedback like yours is valuable, and we’ll be sure to pass it along to the relevant teams for review.
Thank you for continuing to give the product another chance, and we hope your new replacement unit provides the reliable performance you expected from the start.
Kind Regards,
Sharkninja
Thank you for sharing your experience and feedback. It’s encouraging to hear that you enjoy the coffee quality, the flexibility of using both whole beans and pods, and the frother. At the same time, dealing with multiple leaking units, even when they’ve been replaced under warranty, can certainly be frustrating and impact your confidence in the product.
We appreciate you taking the time to share both the positives and the challenges you’ve experienced. It’s great to hear that the support team was able to assist with the replacements, but we can understand your concerns after encountering similar issues on more than one unit. Feedback like yours is valuable, and we’ll be sure to pass it along to the relevant teams for review.
Thank you for continuing to give the product another chance, and we hope your new replacement unit provides the reliable performance you expected from the start.
Kind Regards,
Sharkninja
Written by a customer while visiting sharkninja.com
Customer Rating
4
Easy to use
on September 28, 2026
Posted by: TaylorH
I love the slim design of this! Simple as pushing one button and the coffee is brewing (unless you want to change cup size or type of brew). Seems to be very durable, and cleaning is easy, but it splatters towards the end of making a coffee 😔 haven’t had any safety concerns with this
Written by a customer while visiting influenster.com
Customer Rating
5
on September 24, 2026
Posted by: Bettyboop68
Gender:Female
its a very good kcup coffee maker, love the fact that the frother is built in and you can also brew regular coffee.
Written by a customer while visiting sharkninja.com
Customer Rating
5
Amazing coffee every single cup!
on September 18, 2026
Posted by: TLBL
Gender:Female
We absolutely LOVE this coffee machine! It’s consistently perfect for every single cup of coffee. We love the 24 oz option for coffee. With our past coffee machines we had to make multiple cups to get the larger option. With the Ninja we get what we want with a single push of the button. You can’t go wrong with this wonderful coffee machine!
Written by a customer while visiting sharkninja.com