Customer reviews from sharkninja.com
Ninja - Single-Serve Pods & Grounds Specialty XL Coffee Maker - Stone
Average customer rating
4.2
(299 Reviews)
Rating breakdown 299 reviews
5 Stars
212
4 Stars
29
3 Stars
7
2 Stars
13
1 Star
38
72%of customers recommend this product.
(
96 out of
133)
Customer Reviews for Ninja - Single-Serve Pods & Grounds Specialty XL Coffee Maker - Stone
Customer Rating
1
on July 9, 2025
Posted by: Turcotte_g
from Nebraska
Gender:Male
The worst coffee maker I’ve ever had. It’s less than 4 months old and it continues to blow coffee and grounds out of the top when using a kurig cup. It makes a mess shooting it out under pressure and is hot making it a safety hazard for children being near it. I have descaled it several times with no improvement.
No, I would not recommend this to a friend.
Response from sharkninja.comBy SharkNinja, July 10, 2025
Hello,
Thank you for taking the time to provide your feedback.
Something doesn’t seem quite right about how your product is performing; we’d like to make sure it’s working as it should. Please give our team a call at 1-800-365-0135 so we can help with this.
Kind regards,
Ninja Kitchen
Thank you for taking the time to provide your feedback.
Something doesn’t seem quite right about how your product is performing; we’d like to make sure it’s working as it should. Please give our team a call at 1-800-365-0135 so we can help with this.
Kind regards,
Ninja Kitchen
Written by a customer while visiting sharkninja.com
Customer Rating
5
Awesome cupOf coffee
on July 6, 2025
Posted by: rook81
Had this for a month and it does a great job.Brewing time is extremely quick.
Written by a customer while visiting sharkninja.com
Customer Rating
2
Not so great
on June 24, 2025
Posted by: Justme
from Oklahoma City
Gender:Female
I purchased thos a few months ago and first i was happy with it. Have 3 adults that drink coffee throughout the day. Wasnt wanting to go back to keurig as they go out in about a year. I used the reusable coffee pods but would leak with each use
around the top near the frother. So have been using the basket. The issue is due to the water reservoir being in the back you, or i do anyway, push the coffee maker back on my counter. When you do this the excess coffee comes out of spicket and will burn the crap out of your hand. I have burnt myself 3 times and had welps. Because of this i do not recommend.
around the top near the frother. So have been using the basket. The issue is due to the water reservoir being in the back you, or i do anyway, push the coffee maker back on my counter. When you do this the excess coffee comes out of spicket and will burn the crap out of your hand. I have burnt myself 3 times and had welps. Because of this i do not recommend.
No, I would not recommend this to a friend.
Response from sharkninja.comBy SharkNinja, June 25, 2025
Hello,
Thank you for taking the time to leave a review.
We're so sorry to hear that you’re having trouble with your Ninja Coffee Maker. Please reach out to our team by phone at 1-800-365-0135, we'd be happy to look into this for you.
Kind regards,
Ninja Kitchen
Thank you for taking the time to leave a review.
We're so sorry to hear that you’re having trouble with your Ninja Coffee Maker. Please reach out to our team by phone at 1-800-365-0135, we'd be happy to look into this for you.
Kind regards,
Ninja Kitchen
Written by a customer while visiting sharkninja.com
Customer Rating
2
Coffee pot stops working
on June 24, 2025
Posted by: lex26
I've had this coffee pot for a year and a half and now when we go to make coffee the pods or grounds the machine acts like its going to brew our coffee and never does with multiple attempts. We have cleaned the machine and still have the same issue
Response from sharkninja.comBy SharkNinja, June 24, 2025
Hello,
Thank you for taking the time to leave a review.
We're so sorry to hear that you’re having trouble with your Ninja Coffee Maker. Please reach out to our team by phone at 1-800-365-0135, we'd be happy to look into this for you.
Kind regards,
Ninja Kitchen
Thank you for taking the time to leave a review.
We're so sorry to hear that you’re having trouble with your Ninja Coffee Maker. Please reach out to our team by phone at 1-800-365-0135, we'd be happy to look into this for you.
Kind regards,
Ninja Kitchen
Written by a customer while visiting sharkninja.com
Customer Rating
5
Great features! Easy single use. Finally a cup fro
on June 21, 2025
Posted by: Coffee junkie
I love all the features of this machine! The only thing it missing is to have a frother that heats up the milk. I keep my Keurig on just for that. Other than that I would totally do away with it and just keep my Ninja on my coffee bar!
Written by a customer while visiting sharkninja.com
Customer Rating
5
Great tasting coffee
on June 21, 2025
Posted by: SDavid
I bought this after researching the options of all single cup coffee makers. It was a good choice because I can use my on coffee and don’t have to rely on costly pods. It makes an excellent cup of hot coffee.
Written by a customer while visiting sharkninja.com
Customer Rating
4
Perfect single serve
on June 21, 2025
Posted by: Kcb111
from Fort Myers, FL
Gender:Male
I’ve had ninja coffee makers before this one is my favorite as a single serve. It brews both pods and grounds. My only reason for not leaving a five star review is the lid is a bit difficult to open. It almost lifts the whole machine when opening. But love it nonetheless the less!
I would recommend this to a friend!
Written by a customer while visiting sharkninja.com
Customer Rating
3
It no longer registers when pod adapter is in
on June 9, 2025
Posted by: Nickname
Almost perfect except I CAN’T USE POD ADAPTER. The moment I switched to ground coffee, I could not get it to read when I switch back to the pod adapter. I read the manual and watched YouTube videos and it SHOULD automatically tell when I have the pod adapter in and I have checked to make sure it’s in properly but according to the manual, when both pod and ground icon lights are lit it means criteria not met aka no adapter in…only when I try putting in pod adapter. So yea I bought it to be able to use both and frother, can no longer use pods. I should add even I first got it I only used pods but realized ground coffee is cheaper in long run so I switched the adapters to use ground coffee and the ground adapter works no problem but when I tried switching back to pods, it doesn’t work.
Response from sharkninja.comBy SharkNinja, June 9, 2025
Hello,
Thank you for taking the time to leave a review.
We're so sorry to hear that you’re having trouble with the pod adapter for your Ninja coffee maker. Please reach out to our team by phone at 1-800-365-0135, we'd be happy to look into this for you.
Kind regards,
Ninja Kitchen
Thank you for taking the time to leave a review.
We're so sorry to hear that you’re having trouble with the pod adapter for your Ninja coffee maker. Please reach out to our team by phone at 1-800-365-0135, we'd be happy to look into this for you.
Kind regards,
Ninja Kitchen
Written by a customer while visiting sharkninja.com