Customer reviews from sharkninja.com
Ninja - Single-Serve Pods & Grounds Specialty XL Coffee Maker - Stone
Average customer rating
4.2
(299 Reviews)
Rating breakdown 299 reviews
5 Stars
212
4 Stars
29
3 Stars
7
2 Stars
13
1 Star
38
72%of customers recommend this product.
(
96 out of
133)
Customer Reviews for Ninja - Single-Serve Pods & Grounds Specialty XL Coffee Maker - Stone
Customer Rating
1
Exploded on me
on October 6, 2025
Posted by: Emily0714
from Pennsylvania
Gender:Female
I was pleased with this product until this morning. I do exactly as I’m supposed to - ensuring only bottled water is used, inspecting the unit after each use to ensure it is clean. I put a pod in this morning and selected 12 oz and hit “brew”. Well within moments the top was lighting up, flashing and there was smoke billowing out from the area with the pod. I turned it off and opened the top (thinking I need to do something to prevent a full blown fire from occurring) and very hot coffee grounds EXPLODED all over myself and my kitchen. I have a burn on my arm and stains on my walls now.
Response from sharkninja.comBy SharkNinja, October 7, 2025
Hi Emily,
We’re truly sorry to hear about your experience with our SingleServe Pods & Grounds Coffee Maker. Your safety and satisfaction are incredibly important to us, and we deeply regret that this happened—especially given the care you’ve taken to use the product correctly.
What you’ve described is not the experience we want anyone to have. We understand how frightening and frustrating this must have been, especially with the injury and damage to your kitchen. Please reach out to our Customer Support team by
phone at 1-800-365-0135,as soon as possible so we can investigate this further and make things right. Thank you for bringing this to our attention. We’re here to help and want to ensure your concerns are fully addressed.
Sincerely,
Ninja Kitchen US
We’re truly sorry to hear about your experience with our SingleServe Pods & Grounds Coffee Maker. Your safety and satisfaction are incredibly important to us, and we deeply regret that this happened—especially given the care you’ve taken to use the product correctly.
What you’ve described is not the experience we want anyone to have. We understand how frightening and frustrating this must have been, especially with the injury and damage to your kitchen. Please reach out to our Customer Support team by
phone at 1-800-365-0135,as soon as possible so we can investigate this further and make things right. Thank you for bringing this to our attention. We’re here to help and want to ensure your concerns are fully addressed.
Sincerely,
Ninja Kitchen US
Written by a customer while visiting sharkninja.com
Customer Rating
5
Great Coffee Maker!
on September 21, 2025
Posted by: SMack
from AZ
Gender:Female
Love this machine, I bought it because it was the only "one cup" machine where I could use booth ground coffee beans and of course k cups. It brews fast, easy to clean, takes up much smaller space (for those of us with small kitchens) than a regular coffee machine. One of the best Ninja purchases I've ever made. Again Ninja came through with a top notch product.
Written by a customer while visiting sharkninja.com
Customer Rating
5
Fantastic so far
on September 14, 2025
Posted by: fanch0304
from REDMOND, OR
Gender:Male
We bought this about two weeks ago. Everything so far has been great, taste of coffee and specialty drinks has been awesome. Easy to use and operate, love that there's a lot of sizes available. Takes a little longer than the Cuisinart we use to have, but is so superior in speed to any Keurig makers.
I would recommend this to a friend!
Written by a customer while visiting sharkninja.com
Customer Rating
4
Great coffee brew
on September 3, 2025
Posted by: Hankster
Really enjoyed the brew from this machine. Trying to determine if the grounds in my coffee are a result of the k-cups I purchased or the machine. Still testing different k-cups to make a decision. Not real keen on the grounds in my coffee.
Written by a customer while visiting sharkninja.com
Customer Rating
1
Grounds in cup
on August 24, 2025
Posted by: DMSM
from Illinois
Gender:Female
I’ve had this coffee maker for a week. Cannot use the K cups because I end up with all of the grounds in the bottom of the coffee cup.
No, I would not recommend this to a friend.
Response from sharkninja.comBy SharkNinja, August 25, 2025
Hello DMSM,
Thank you for taking the time to leave a review.
We’re truly sorry to hear that there are grounds in your brew. We understand how frustrating this must be, and we want to help make things right. We kindly invite you to reach out to our Customer Service team at 1-800-365-0135. One of our agents will be more than happy to assist you further. Our hours of operation are Monday to Friday, 9:00 a.m. to 9:00 p.m. ET, and Saturday from 9:00 a.m. to 6:00 p.m. ET.
Kind regards,
Ninja Kitchen
Thank you for taking the time to leave a review.
We’re truly sorry to hear that there are grounds in your brew. We understand how frustrating this must be, and we want to help make things right. We kindly invite you to reach out to our Customer Service team at 1-800-365-0135. One of our agents will be more than happy to assist you further. Our hours of operation are Monday to Friday, 9:00 a.m. to 9:00 p.m. ET, and Saturday from 9:00 a.m. to 6:00 p.m. ET.
Kind regards,
Ninja Kitchen
Written by a customer while visiting sharkninja.com
Customer Rating
4
on July 27, 2025
Posted by: smprusz
works well but sometimes I believe the ounce size of the cup I am trying to make falls short by half to a full ounce
Written by a customer while visiting sharkninja.com
Customer Rating
5
Every Ninja appliance is awesome!
on July 22, 2025
Posted by: Offshoresailor
I love this coffee maker! It very quickly brews excellent coffee in whichever size and brew strength I choose. The item takes very little counter space.
Written by a customer while visiting sharkninja.com
Customer Rating
5
Great Brew
on July 11, 2025
Posted by: Uthred
Got this for making regular coffee hoping the over ice feature might also brew a good cup of iced coffee and I couldn't be more pleased. I use my own grounds to make a fresh brewed over ice coffee as good as any I've ever bought retail, at a fraction of the cost. Also, the machine couldn't be simpler to use.
Written by a customer while visiting sharkninja.com