Customer reviews from sharkninja.com
Ninja - Single-Serve Pods & Grounds Specialty XL Coffee Maker - Stone
Average customer rating
4.2
(299 Reviews)
Rating breakdown 299 reviews
5 Stars
212
4 Stars
29
3 Stars
7
2 Stars
13
1 Star
38
72%of customers recommend this product.
(
96 out of
133)
Customer Reviews for Ninja - Single-Serve Pods & Grounds Specialty XL Coffee Maker - Stone
Customer Rating
2
Horrible
on November 11, 2025
Posted by: Dezzi
Gender:Female
I should have stayed with my Keurig. The over the ice section of the machine does not work. You have to keep attempting for the coffee to brew because it makes a few drops and then stops completely. Customers should save their money
Response from sharkninja.comBy SharkNinja, November 12, 2025
Hello Dezzi,
Thank you for taking the time to leave a review.
We’re sorry to hear that the Over Ice feature isn’t working as expected—that’s definitely not the experience we want for our customers. Your feedback is very important, and we’ll make sure to share it with our product team for review.
In the meantime, we kindly invite you to contact our support team at 1-800-365-0135 for further assistance. Our hours of operation are Monday to Friday, 9:00 a.m. to 9:00 p.m. ET, and Saturday from 9:00 a.m. to 6:00 p.m. ET.
Kind Regards,
Ninja Kitchen
Thank you for taking the time to leave a review.
We’re sorry to hear that the Over Ice feature isn’t working as expected—that’s definitely not the experience we want for our customers. Your feedback is very important, and we’ll make sure to share it with our product team for review.
In the meantime, we kindly invite you to contact our support team at 1-800-365-0135 for further assistance. Our hours of operation are Monday to Friday, 9:00 a.m. to 9:00 p.m. ET, and Saturday from 9:00 a.m. to 6:00 p.m. ET.
Kind Regards,
Ninja Kitchen
Written by a customer while visiting sharkninja.com
Customer Rating
1
Stay away from this one.
on November 9, 2025
Posted by: koconnor
Gender:Female
I purchased this a few months ago. I have had nothing but trouble. It spits grounds in my coffee all the time. I am forced to use the grounds function and cut open my pods so that I don't get the grounds in my coffee. Even then its extremely sloppy and the water keeps dripping well after it shuts off. Not happy at all
No, I would not recommend this to a friend.
Response from sharkninja.comBy SharkNinja, November 11, 2025
Hello Koconnor,
Thank you for taking the time to leave a review.
We're really sorry to hear about the difficulties you've experienced. That’s certainly not the level of performance we strive to deliver. We understand how frustrating it must be to deal with coffee grounds and persistent dripping. Your feedback is incredibly valuable, and we’d appreciate the opportunity to make things right.
We kindly invite you to reach out to our team via phone at for further 1-800-365-0135 assistance. Our hours of operation are Monday to Friday, 9:00 a.m. to 9:00 p.m. ET, and Saturday from 9:00 a.m. to 6:00 p.m. ET.
Kind Regards,
Ninja Kitchen
Thank you for taking the time to leave a review.
We're really sorry to hear about the difficulties you've experienced. That’s certainly not the level of performance we strive to deliver. We understand how frustrating it must be to deal with coffee grounds and persistent dripping. Your feedback is incredibly valuable, and we’d appreciate the opportunity to make things right.
We kindly invite you to reach out to our team via phone at for further 1-800-365-0135 assistance. Our hours of operation are Monday to Friday, 9:00 a.m. to 9:00 p.m. ET, and Saturday from 9:00 a.m. to 6:00 p.m. ET.
Kind Regards,
Ninja Kitchen
Written by a customer while visiting sharkninja.com
Customer Rating
1
It explodes the pods! Useless machine
on November 8, 2025
Posted by: Sad coffee drinker
Gender:Female
This machine has one job. It is supposed to brew coffee with pods or a filter. It can’t do either. I would give this 0 stars if I could. This machine has exploded 100% of the pods I put in it. It starts ok then halfway through the pod explodes and makes a complete mess. The pod literally explodes. When I brew my own coffee, the sediment in the cup is just awful. I wish I did not waste my money on this useless piece if plastic. I can not recommend this machine,
No, I would not recommend this to a friend.
Response from sharkninja.comBy SharkNinja, November 10, 2025
Hello there,
Thank you for taking the time to leave a review.
We're truly sorry to hear about the trouble you've had with your coffee maker — that’s definitely not the experience we want for you. We kindly invite you to reach out to our team via phone at 1-800-365-0135 for further assistance. Our hours of operation are Monday to Friday, 9:00 a.m. to 9:00 p.m. ET, and Saturday from 9:00 a.m. to 6:00 p.m. ET.
Kind Regards,
Ninja Kitchen
Thank you for taking the time to leave a review.
We're truly sorry to hear about the trouble you've had with your coffee maker — that’s definitely not the experience we want for you. We kindly invite you to reach out to our team via phone at 1-800-365-0135 for further assistance. Our hours of operation are Monday to Friday, 9:00 a.m. to 9:00 p.m. ET, and Saturday from 9:00 a.m. to 6:00 p.m. ET.
Kind Regards,
Ninja Kitchen
Written by a customer while visiting sharkninja.com
Customer Rating
5
Coffee Machine
on October 27, 2025
Posted by: Mack55
from NM
Gender:Male
Works awesome, another great product. Use it every day.
I would recommend this to a friend!
Written by a customer while visiting sharkninja.com
Customer Rating
4
on October 15, 2025
Posted by: Ookpik
from Ontario,Canada
Gender:Female
I've had this machine for almost a year. At first it worked fantastic,loved it. For the past few months it takes a very long time to brew my 12 oz cup . K pods no longer work even though I've cleaned everything as instructed. Very disappointed!
No, I would not recommend this to a friend.
Written by a customer while visiting sharkninja.com
Customer Rating
5
Awesome!!! Great HOT Coffee.
on October 15, 2025
Posted by: Kaffeebean
Purchased 2 with one as a gift. Wanted flexibility to make a full pot sometimes. Bought a Keurig... had many in the past. Just made the first cup... hands down this Ninja is sooo much better. Coffee is hot and not lukewarm like the Keurig. Plus the coffee tastes so much better Now trying to find the best Ninja with full pot capability. Not liking the reviews on the Ninja versions tho. But so far love all of my many Ninja products. Thoughts / ideas welcomed for sure
I would recommend this to a friend!
Written by a customer while visiting sharkninja.com
Customer Rating
1
Poor Product / Exploding Pods
on October 15, 2025
Posted by: Bad Machine
from Tampa FL
Gender:Female
I bought my coffee maker in June and it worked fine until about a month ago. Then the coffee pods started exploding. It's happened with several different kinds of pods. I would not recommend purchasing this coffee maker. Very disappointed.
No, I would not recommend this to a friend.
Response from sharkninja.comBy SharkNinja, October 16, 2025
Hi there,
Thank you for taking the time to share your experience. We’re very sorry to hear about the issue you’ve encountered with your coffee maker, and we completely understand how concerning and disappointing this must be.
Pod bursting is not something we expect to happen during normal use, and we take reports like this seriously. We’d like to learn more about your experience so we can investigate further and help resolve the issue. Please reach out to our Customer Support team at 1-800-365-0135 with your product details and any additional information you can provide. Your safety and satisfaction are our top priorities, and we’re here to help.
Sincerely,
Ninja Kitchen US
Thank you for taking the time to share your experience. We’re very sorry to hear about the issue you’ve encountered with your coffee maker, and we completely understand how concerning and disappointing this must be.
Pod bursting is not something we expect to happen during normal use, and we take reports like this seriously. We’d like to learn more about your experience so we can investigate further and help resolve the issue. Please reach out to our Customer Support team at 1-800-365-0135 with your product details and any additional information you can provide. Your safety and satisfaction are our top priorities, and we’re here to help.
Sincerely,
Ninja Kitchen US
Written by a customer while visiting sharkninja.com
Customer Rating
1
FIRE HAZARD!!!
on October 10, 2025
Posted by: Megz.
from NY
Gender:Female
Purchased this coffee maker in 2024 - needed to be replaced January 2025. This unit caused a fire in my home, destroyed almost all my belongings and killed my 6 pets. DO NOT BUY
No, I would not recommend this to a friend.
Response from sharkninja.comBy SharkNinja, October 14, 2025
Hi there,
We are deeply sorry to hear about the devastating experience you’ve endured. Words cannot express how heartbroken we are to learn that a product associated with our brand may have contributed to such a tragic loss. Your safety and well-being are our highest priorities, and we take incidents like this with the utmost seriousness.
Please know that we are committed to thoroughly investigating this matter. We would appreciate the opportunity to speak with you directly to understand more and to support you in any way we can. When you're ready, please reach out to our dedicated team by
phone at 1-800-365-0135, so we can begin this process together.
Again, we extend our deepest condolences for the loss of your pets and the impact this has had on your life. We are here for you.
Sincerely,
Ninja Kitchen US
We are deeply sorry to hear about the devastating experience you’ve endured. Words cannot express how heartbroken we are to learn that a product associated with our brand may have contributed to such a tragic loss. Your safety and well-being are our highest priorities, and we take incidents like this with the utmost seriousness.
Please know that we are committed to thoroughly investigating this matter. We would appreciate the opportunity to speak with you directly to understand more and to support you in any way we can. When you're ready, please reach out to our dedicated team by
phone at 1-800-365-0135, so we can begin this process together.
Again, we extend our deepest condolences for the loss of your pets and the impact this has had on your life. We are here for you.
Sincerely,
Ninja Kitchen US
Written by a customer while visiting sharkninja.com