Customer reviews from Ninja Kitchen
Ninja - Single-Serve Pods & Grounds Specialty XL Coffee Maker - Stone
Average customer rating
4.2
(297 Reviews)
Rating breakdown 297 reviews
5 Stars
211
4 Stars
29
3 Stars
7
2 Stars
13
1 Star
37
72%of customers recommend this product.
(
96 out of
133)
Customer Reviews for Ninja - Single-Serve Pods & Grounds Specialty XL Coffee Maker - Stone
Customer Rating
1
It explodes the pods! Useless machine
on November 8, 2025
Posted by: Sad coffee drinker
Gender:Female
This machine has one job. It is supposed to brew coffee with pods or a filter. It can’t do either. I would give this 0 stars if I could. This machine has exploded 100% of the pods I put in it. It starts ok then halfway through the pod explodes and makes a complete mess. The pod literally explodes. When I brew my own coffee, the sediment in the cup is just awful. I wish I did not waste my money on this useless piece if plastic. I can not recommend this machine,
No, I would not recommend this to a friend.
Response from Ninja KitchenBy SharkNinja, November 10, 2025
Hello there,
Thank you for taking the time to leave a review.
We're truly sorry to hear about the trouble you've had with your coffee maker — that’s definitely not the experience we want for you. We kindly invite you to reach out to our team via phone at 1-800-365-0135 for further assistance. Our hours of operation are Monday to Friday, 9:00 a.m. to 9:00 p.m. ET, and Saturday from 9:00 a.m. to 6:00 p.m. ET.
Kind Regards,
Ninja Kitchen
Thank you for taking the time to leave a review.
We're truly sorry to hear about the trouble you've had with your coffee maker — that’s definitely not the experience we want for you. We kindly invite you to reach out to our team via phone at 1-800-365-0135 for further assistance. Our hours of operation are Monday to Friday, 9:00 a.m. to 9:00 p.m. ET, and Saturday from 9:00 a.m. to 6:00 p.m. ET.
Kind Regards,
Ninja Kitchen
Written by a customer while visiting Ninja Kitchen
Customer Rating
5
Coffee Machine
on October 27, 2025
Posted by: Mack55
from NM
Gender:Male
Works awesome, another great product. Use it every day.
I would recommend this to a friend!
Written by a customer while visiting Ninja Kitchen
Customer Rating
4
on October 15, 2025
Posted by: Ookpik
from Ontario,Canada
Gender:Female
I've had this machine for almost a year. At first it worked fantastic,loved it. For the past few months it takes a very long time to brew my 12 oz cup . K pods no longer work even though I've cleaned everything as instructed. Very disappointed!
No, I would not recommend this to a friend.
Written by a customer while visiting Ninja Kitchen
Customer Rating
5
Awesome!!! Great HOT Coffee.
on October 15, 2025
Posted by: Kaffeebean
Purchased 2 with one as a gift. Wanted flexibility to make a full pot sometimes. Bought a Keurig... had many in the past. Just made the first cup... hands down this Ninja is sooo much better. Coffee is hot and not lukewarm like the Keurig. Plus the coffee tastes so much better Now trying to find the best Ninja with full pot capability. Not liking the reviews on the Ninja versions tho. But so far love all of my many Ninja products. Thoughts / ideas welcomed for sure
I would recommend this to a friend!
Written by a customer while visiting Ninja Kitchen
Customer Rating
1
Poor Product / Exploding Pods
on October 15, 2025
Posted by: Bad Machine
from Tampa FL
Gender:Female
I bought my coffee maker in June and it worked fine until about a month ago. Then the coffee pods started exploding. It's happened with several different kinds of pods. I would not recommend purchasing this coffee maker. Very disappointed.
No, I would not recommend this to a friend.
Response from Ninja KitchenBy SharkNinja, October 16, 2025
Hi there,
Thank you for taking the time to share your experience. We’re very sorry to hear about the issue you’ve encountered with your coffee maker, and we completely understand how concerning and disappointing this must be.
Pod bursting is not something we expect to happen during normal use, and we take reports like this seriously. We’d like to learn more about your experience so we can investigate further and help resolve the issue. Please reach out to our Customer Support team at 1-800-365-0135 with your product details and any additional information you can provide. Your safety and satisfaction are our top priorities, and we’re here to help.
Sincerely,
Ninja Kitchen US
Thank you for taking the time to share your experience. We’re very sorry to hear about the issue you’ve encountered with your coffee maker, and we completely understand how concerning and disappointing this must be.
Pod bursting is not something we expect to happen during normal use, and we take reports like this seriously. We’d like to learn more about your experience so we can investigate further and help resolve the issue. Please reach out to our Customer Support team at 1-800-365-0135 with your product details and any additional information you can provide. Your safety and satisfaction are our top priorities, and we’re here to help.
Sincerely,
Ninja Kitchen US
Written by a customer while visiting Ninja Kitchen
Customer Rating
1
FIRE HAZARD!!!
on October 10, 2025
Posted by: Megz.
from NY
Gender:Female
Purchased this coffee maker in 2024 - needed to be replaced January 2025. This unit caused a fire in my home, destroyed almost all my belongings and killed my 6 pets. DO NOT BUY
No, I would not recommend this to a friend.
Response from Ninja KitchenBy SharkNinja, October 14, 2025
Hi there,
We are deeply sorry to hear about the devastating experience you’ve endured. Words cannot express how heartbroken we are to learn that a product associated with our brand may have contributed to such a tragic loss. Your safety and well-being are our highest priorities, and we take incidents like this with the utmost seriousness.
Please know that we are committed to thoroughly investigating this matter. We would appreciate the opportunity to speak with you directly to understand more and to support you in any way we can. When you're ready, please reach out to our dedicated team by
phone at 1-800-365-0135, so we can begin this process together.
Again, we extend our deepest condolences for the loss of your pets and the impact this has had on your life. We are here for you.
Sincerely,
Ninja Kitchen US
We are deeply sorry to hear about the devastating experience you’ve endured. Words cannot express how heartbroken we are to learn that a product associated with our brand may have contributed to such a tragic loss. Your safety and well-being are our highest priorities, and we take incidents like this with the utmost seriousness.
Please know that we are committed to thoroughly investigating this matter. We would appreciate the opportunity to speak with you directly to understand more and to support you in any way we can. When you're ready, please reach out to our dedicated team by
phone at 1-800-365-0135, so we can begin this process together.
Again, we extend our deepest condolences for the loss of your pets and the impact this has had on your life. We are here for you.
Sincerely,
Ninja Kitchen US
Written by a customer while visiting Ninja Kitchen
Customer Rating
1
Exploded on me
on October 6, 2025
Posted by: Emily0714
from Pennsylvania
Gender:Female
I was pleased with this product until this morning. I do exactly as I’m supposed to - ensuring only bottled water is used, inspecting the unit after each use to ensure it is clean. I put a pod in this morning and selected 12 oz and hit “brew”. Well within moments the top was lighting up, flashing and there was smoke billowing out from the area with the pod. I turned it off and opened the top (thinking I need to do something to prevent a full blown fire from occurring) and very hot coffee grounds EXPLODED all over myself and my kitchen. I have a burn on my arm and stains on my walls now.
Response from Ninja KitchenBy SharkNinja, October 7, 2025
Hi Emily,
We’re truly sorry to hear about your experience with our SingleServe Pods & Grounds Coffee Maker. Your safety and satisfaction are incredibly important to us, and we deeply regret that this happened—especially given the care you’ve taken to use the product correctly.
What you’ve described is not the experience we want anyone to have. We understand how frightening and frustrating this must have been, especially with the injury and damage to your kitchen. Please reach out to our Customer Support team by
phone at 1-800-365-0135,as soon as possible so we can investigate this further and make things right. Thank you for bringing this to our attention. We’re here to help and want to ensure your concerns are fully addressed.
Sincerely,
Ninja Kitchen US
We’re truly sorry to hear about your experience with our SingleServe Pods & Grounds Coffee Maker. Your safety and satisfaction are incredibly important to us, and we deeply regret that this happened—especially given the care you’ve taken to use the product correctly.
What you’ve described is not the experience we want anyone to have. We understand how frightening and frustrating this must have been, especially with the injury and damage to your kitchen. Please reach out to our Customer Support team by
phone at 1-800-365-0135,as soon as possible so we can investigate this further and make things right. Thank you for bringing this to our attention. We’re here to help and want to ensure your concerns are fully addressed.
Sincerely,
Ninja Kitchen US
Written by a customer while visiting Ninja Kitchen
Customer Rating
5
Great Coffee Maker!
on September 21, 2025
Posted by: SMack
from AZ
Gender:Female
Love this machine, I bought it because it was the only "one cup" machine where I could use booth ground coffee beans and of course k cups. It brews fast, easy to clean, takes up much smaller space (for those of us with small kitchens) than a regular coffee machine. One of the best Ninja purchases I've ever made. Again Ninja came through with a top notch product.
Written by a customer while visiting Ninja Kitchen