Customer reviews from sharkninja.com
Ninja - Single-Serve Pods & Grounds Specialty XL Coffee Maker - Stone
Average customer rating
4.2
(299 Reviews)
Rating breakdown 299 reviews
5 Stars
212
4 Stars
29
3 Stars
7
2 Stars
13
1 Star
38
72%of customers recommend this product.
(
96 out of
133)
Customer Reviews for Ninja - Single-Serve Pods & Grounds Specialty XL Coffee Maker - Stone
Customer Rating
4
Great Machine
on December 18, 2025
Posted by: Ballistic
from Ohio
Gender:Female
Love the machine, however it blows up the kcups everytime we use the kcup. We have to cut open the kcups and pour them in the filter part of it to use the Kcups. It is almost like it is missing something for the machine.
Written by a customer while visiting sharkninja.com
Customer Rating
5
Awesome coffee pod machine and frother! Our first
on December 11, 2025
Posted by: libby Lu
from walla walla, wash.
Gender:Female
We Love this machine Best Ever, we bought this for xmas last year and it's the Best! We also received a Cuisinart coffee maker for a present and it's awful doesn't stay warm while we drink our coffee all day...our Ninja coffee machine we bought 4yrs ago is wearing out but still stays warm on the burner so we use it for our KEEP warm burner, Not buying a Cuisinart again! NOPE! Only Ninja! Thank you Ninja! Sorry I didn't know you had a Coffee maker And a Pod or I woulda got it! But I only need a coffee pot backup next cause we drink a lot of coffee cause you make it Good!!!
I would recommend this to a friend!
Written by a customer while visiting sharkninja.com
Customer Rating
5
Best Machine Out There!
on December 9, 2025
Posted by: Madison
from Pennsylvania
Gender:Female
I spent a lot of time searching for a machine that could handle both pods and grounds, knowing that my household enjoys certain flavors in each style. This product is everything I hoped for. The water reservoir is easy to refill and settles into place with a satisfying click, the digital display is clear and sleek, and the coffee brews perfectly hot. I have recently started experimenting with the milk frother and love how easy the whisk is to clean.
I would recommend this to a friend!
Written by a customer while visiting sharkninja.com
Customer Rating
3
Don’t buy this
on December 6, 2025
Posted by: Realthoughts
This coffee pot is so not worth the money. After you brew your cup it drips and drips non stop. The filter area needs an additional filter just to stop all the grounds from getting in a cup of coffee. Positive note, it is very easy to clean.
Response from sharkninja.comBy SharkNinja, December 10, 2025
Hello Realthoughts,
Thank you for sharing your feedback with us.
We’re sorry to hear that your Ninja coffee maker hasn’t met your expectations and that you’re experiencing dripping and grounds in your brew. That’s definitely not the experience we want for our customers. We kindly invite you to reach out to our Customer Service team at 1-800-365-0135. One of our agents will be more than happy to assist you further. Our hours of operation are Monday to Friday, 9:00 a.m. to 9:00 p.m. ET, and Saturday from 9:00 a.m. to 6:00 p.m. ET.
Kind regards,
Ninja Kitchen
Thank you for sharing your feedback with us.
We’re sorry to hear that your Ninja coffee maker hasn’t met your expectations and that you’re experiencing dripping and grounds in your brew. That’s definitely not the experience we want for our customers. We kindly invite you to reach out to our Customer Service team at 1-800-365-0135. One of our agents will be more than happy to assist you further. Our hours of operation are Monday to Friday, 9:00 a.m. to 9:00 p.m. ET, and Saturday from 9:00 a.m. to 6:00 p.m. ET.
Kind regards,
Ninja Kitchen
Written by a customer while visiting sharkninja.com
Customer Rating
1
Mold around bottom in water reservoir that you can
on December 2, 2025
Posted by: Cnichols
Gender:Female
My daughter noticed in the bottom of the water.Reservoir, it was moldy around the little thing, and there's no way to clean it
No, I would not recommend this to a friend.
Response from sharkninja.comBy SharkNinja, December 6, 2025
Hello,
Thank you for taking the time to leave a review.
We’re disappointed to hear that you found mold in your water reservoir. Your feedback is important to us, and we’ll be sure to pass it along to the appropriate teams. Please reach out to our team by phone at 1-800-365-0135, we'd be happy to look into this for you.
Kind regards,
Ninja Kitchen
Thank you for taking the time to leave a review.
We’re disappointed to hear that you found mold in your water reservoir. Your feedback is important to us, and we’ll be sure to pass it along to the appropriate teams. Please reach out to our team by phone at 1-800-365-0135, we'd be happy to look into this for you.
Kind regards,
Ninja Kitchen
Written by a customer while visiting sharkninja.com
Customer Rating
5
The best!
on December 1, 2025
Posted by: Littlehope!
from Round Rock, Texas
Gender:Female
Nice and easy to use! Love it and super recommended!
I would recommend this to a friend!
Written by a customer while visiting sharkninja.com
Customer Rating
4
Great single serve
on November 30, 2025
Posted by: Jersey
from FL
Love this coffee maker. Perfect for single serve without having to use cups. Only bad thing is the frother doesn't steam/heat.
I would recommend this to a friend!
Written by a customer while visiting sharkninja.com
Customer Rating
1
Bad design
on November 23, 2025
Posted by: Buckbulldog
Gender:Male
Had for 3 months, water tank was growing mold . There is no way to take apart and clean!
Response from sharkninja.comBy SharkNinja, November 26, 2025
Hello,
Thank you for taking the time to leave a review.
We’re truly sorry to hear about the mold issue, that’s definitely not the experience we want for our customers. We kindly invite you to reach out to our team via phone at 1-800-365-0135 for further assistance. Our hours of operation are Monday to Friday, 9:00 a.m. to 9:00 p.m. ET, and Saturday from 9:00 a.m. to 6:00 p.m. ET.
Kind Regards,
Ninja Kitchen
Thank you for taking the time to leave a review.
We’re truly sorry to hear about the mold issue, that’s definitely not the experience we want for our customers. We kindly invite you to reach out to our team via phone at 1-800-365-0135 for further assistance. Our hours of operation are Monday to Friday, 9:00 a.m. to 9:00 p.m. ET, and Saturday from 9:00 a.m. to 6:00 p.m. ET.
Kind Regards,
Ninja Kitchen
Written by a customer while visiting sharkninja.com