Customer reviews from Ninja Kitchen
Ninja - Single-Serve Pods & Grounds Specialty XL Coffee Maker - Stone
Average customer rating
4.2
(297 Reviews)
Rating breakdown 297 reviews
5 Stars
211
4 Stars
29
3 Stars
7
2 Stars
13
1 Star
37
72%of customers recommend this product.
(
96 out of
133)
Customer Reviews for Ninja - Single-Serve Pods & Grounds Specialty XL Coffee Maker - Stone
Customer Rating
5
Best Machine Out There!
on December 9, 2025
Posted by: Madison
from Pennsylvania
Gender:Female
I spent a lot of time searching for a machine that could handle both pods and grounds, knowing that my household enjoys certain flavors in each style. This product is everything I hoped for. The water reservoir is easy to refill and settles into place with a satisfying click, the digital display is clear and sleek, and the coffee brews perfectly hot. I have recently started experimenting with the milk frother and love how easy the whisk is to clean.
I would recommend this to a friend!
Written by a customer while visiting Ninja Kitchen
Customer Rating
3
Don’t buy this
on December 6, 2025
Posted by: Realthoughts
This coffee pot is so not worth the money. After you brew your cup it drips and drips non stop. The filter area needs an additional filter just to stop all the grounds from getting in a cup of coffee. Positive note, it is very easy to clean.
Response from Ninja KitchenBy SharkNinja, December 10, 2025
Hello Realthoughts,
Thank you for sharing your feedback with us.
We’re sorry to hear that your Ninja coffee maker hasn’t met your expectations and that you’re experiencing dripping and grounds in your brew. That’s definitely not the experience we want for our customers. We kindly invite you to reach out to our Customer Service team at 1-800-365-0135. One of our agents will be more than happy to assist you further. Our hours of operation are Monday to Friday, 9:00 a.m. to 9:00 p.m. ET, and Saturday from 9:00 a.m. to 6:00 p.m. ET.
Kind regards,
Ninja Kitchen
Thank you for sharing your feedback with us.
We’re sorry to hear that your Ninja coffee maker hasn’t met your expectations and that you’re experiencing dripping and grounds in your brew. That’s definitely not the experience we want for our customers. We kindly invite you to reach out to our Customer Service team at 1-800-365-0135. One of our agents will be more than happy to assist you further. Our hours of operation are Monday to Friday, 9:00 a.m. to 9:00 p.m. ET, and Saturday from 9:00 a.m. to 6:00 p.m. ET.
Kind regards,
Ninja Kitchen
Written by a customer while visiting Ninja Kitchen
Customer Rating
1
Mold around bottom in water reservoir that you can
on December 2, 2025
Posted by: Cnichols
Gender:Female
My daughter noticed in the bottom of the water.Reservoir, it was moldy around the little thing, and there's no way to clean it
No, I would not recommend this to a friend.
Response from Ninja KitchenBy SharkNinja, December 6, 2025
Hello,
Thank you for taking the time to leave a review.
We’re disappointed to hear that you found mold in your water reservoir. Your feedback is important to us, and we’ll be sure to pass it along to the appropriate teams. Please reach out to our team by phone at 1-800-365-0135, we'd be happy to look into this for you.
Kind regards,
Ninja Kitchen
Thank you for taking the time to leave a review.
We’re disappointed to hear that you found mold in your water reservoir. Your feedback is important to us, and we’ll be sure to pass it along to the appropriate teams. Please reach out to our team by phone at 1-800-365-0135, we'd be happy to look into this for you.
Kind regards,
Ninja Kitchen
Written by a customer while visiting Ninja Kitchen
Customer Rating
5
The best!
on December 1, 2025
Posted by: Littlehope!
from Round Rock, Texas
Gender:Female
Nice and easy to use! Love it and super recommended!
I would recommend this to a friend!
Written by a customer while visiting Ninja Kitchen
Customer Rating
4
Great single serve
on November 30, 2025
Posted by: Jersey
from FL
Love this coffee maker. Perfect for single serve without having to use cups. Only bad thing is the frother doesn't steam/heat.
I would recommend this to a friend!
Written by a customer while visiting Ninja Kitchen
Customer Rating
1
Bad design
on November 23, 2025
Posted by: Buckbulldog
Gender:Male
Had for 3 months, water tank was growing mold . There is no way to take apart and clean!
Response from Ninja KitchenBy SharkNinja, November 26, 2025
Hello,
Thank you for taking the time to leave a review.
We’re truly sorry to hear about the mold issue, that’s definitely not the experience we want for our customers. We kindly invite you to reach out to our team via phone at 1-800-365-0135 for further assistance. Our hours of operation are Monday to Friday, 9:00 a.m. to 9:00 p.m. ET, and Saturday from 9:00 a.m. to 6:00 p.m. ET.
Kind Regards,
Ninja Kitchen
Thank you for taking the time to leave a review.
We’re truly sorry to hear about the mold issue, that’s definitely not the experience we want for our customers. We kindly invite you to reach out to our team via phone at 1-800-365-0135 for further assistance. Our hours of operation are Monday to Friday, 9:00 a.m. to 9:00 p.m. ET, and Saturday from 9:00 a.m. to 6:00 p.m. ET.
Kind Regards,
Ninja Kitchen
Written by a customer while visiting Ninja Kitchen
Customer Rating
2
Horrible
on November 11, 2025
Posted by: Dezzi
Gender:Female
I should have stayed with my Keurig. The over the ice section of the machine does not work. You have to keep attempting for the coffee to brew because it makes a few drops and then stops completely. Customers should save their money
Response from Ninja KitchenBy SharkNinja, November 12, 2025
Hello Dezzi,
Thank you for taking the time to leave a review.
We’re sorry to hear that the Over Ice feature isn’t working as expected—that’s definitely not the experience we want for our customers. Your feedback is very important, and we’ll make sure to share it with our product team for review.
In the meantime, we kindly invite you to contact our support team at 1-800-365-0135 for further assistance. Our hours of operation are Monday to Friday, 9:00 a.m. to 9:00 p.m. ET, and Saturday from 9:00 a.m. to 6:00 p.m. ET.
Kind Regards,
Ninja Kitchen
Thank you for taking the time to leave a review.
We’re sorry to hear that the Over Ice feature isn’t working as expected—that’s definitely not the experience we want for our customers. Your feedback is very important, and we’ll make sure to share it with our product team for review.
In the meantime, we kindly invite you to contact our support team at 1-800-365-0135 for further assistance. Our hours of operation are Monday to Friday, 9:00 a.m. to 9:00 p.m. ET, and Saturday from 9:00 a.m. to 6:00 p.m. ET.
Kind Regards,
Ninja Kitchen
Written by a customer while visiting Ninja Kitchen
Customer Rating
1
Stay away from this one.
on November 9, 2025
Posted by: koconnor
Gender:Female
I purchased this a few months ago. I have had nothing but trouble. It spits grounds in my coffee all the time. I am forced to use the grounds function and cut open my pods so that I don't get the grounds in my coffee. Even then its extremely sloppy and the water keeps dripping well after it shuts off. Not happy at all
No, I would not recommend this to a friend.
Response from Ninja KitchenBy SharkNinja, November 11, 2025
Hello Koconnor,
Thank you for taking the time to leave a review.
We're really sorry to hear about the difficulties you've experienced. That’s certainly not the level of performance we strive to deliver. We understand how frustrating it must be to deal with coffee grounds and persistent dripping. Your feedback is incredibly valuable, and we’d appreciate the opportunity to make things right.
We kindly invite you to reach out to our team via phone at for further 1-800-365-0135 assistance. Our hours of operation are Monday to Friday, 9:00 a.m. to 9:00 p.m. ET, and Saturday from 9:00 a.m. to 6:00 p.m. ET.
Kind Regards,
Ninja Kitchen
Thank you for taking the time to leave a review.
We're really sorry to hear about the difficulties you've experienced. That’s certainly not the level of performance we strive to deliver. We understand how frustrating it must be to deal with coffee grounds and persistent dripping. Your feedback is incredibly valuable, and we’d appreciate the opportunity to make things right.
We kindly invite you to reach out to our team via phone at for further 1-800-365-0135 assistance. Our hours of operation are Monday to Friday, 9:00 a.m. to 9:00 p.m. ET, and Saturday from 9:00 a.m. to 6:00 p.m. ET.
Kind Regards,
Ninja Kitchen
Written by a customer while visiting Ninja Kitchen