Customer reviews from Ninja Kitchen
Ninja - Single-Serve Pods & Grounds Specialty XL Coffee Maker - Stone
Average customer rating
4.2
(297 Reviews)
Rating breakdown 297 reviews
5 Stars
211
4 Stars
29
3 Stars
7
2 Stars
13
1 Star
37
72%of customers recommend this product.
(
96 out of
133)
Customer Reviews for Ninja - Single-Serve Pods & Grounds Specialty XL Coffee Maker - Stone
Customer Rating
1
Defective
on January 25, 2026
Posted by: Nan22
I bought this coffee maker two years ago. It failed after one year. I am one person making one cup per day. The Ninja failed to totally brew even a half cup of coffee. I tried everything the manual suggested for trouble shooting. I even watched YouTube videos. Nothing worked. Hundreds of others had the same problem. Unless this defect has been corrected I wouldn't purchase another Ninja single pod coffeemaker.
Response from Ninja KitchenBy SharkNinja, January 27, 2026
Hi there,
Thank you for sharing your experience. Having a coffee maker stop functioning after such light, daily use, especially after trying multiple troubleshooting steps, would leave anyone disappointed. You put in the effort to get it working again, and it’s understandable that repeated issues would affect confidence in the product. To help address what you’re seeing, we’d recommend visiting our self‑help guide here:
https://support.sharkninja.com/article/PB040-PB050-Series-Ninja-Pods-Grounds-Coffee-Maker-Troubleshooting-Guide?redirect=false. If the troubleshooting doesn’t resolve the issue, please follow the directions provided at the end of the guide so our team can assist you further.
Kind Regards,
Ninja Kitchen US.
Thank you for sharing your experience. Having a coffee maker stop functioning after such light, daily use, especially after trying multiple troubleshooting steps, would leave anyone disappointed. You put in the effort to get it working again, and it’s understandable that repeated issues would affect confidence in the product. To help address what you’re seeing, we’d recommend visiting our self‑help guide here:
https://support.sharkninja.com/article/PB040-PB050-Series-Ninja-Pods-Grounds-Coffee-Maker-Troubleshooting-Guide?redirect=false. If the troubleshooting doesn’t resolve the issue, please follow the directions provided at the end of the guide so our team can assist you further.
Kind Regards,
Ninja Kitchen US.
Written by a customer while visiting Ninja Kitchen
Customer Rating
1
Won’t brew on first try
on January 24, 2026
Posted by: B1978
from Old Forge, PA
Gender:Female
I’ve been having an issue with it actually making the coffee. I hit brew, it restarts. I have to do this 5 or 6 times before it will actually brew my coffee. It started off great. I only had this machine about 2 months.
No, I would not recommend this to a friend.
Response from Ninja KitchenBy SharkNinja, January 24, 2026
Hi there,
Thank you for taking the time to leave a review.
We’re truly sorry to hear that your Ninja is not brewing on the first attempt and that you need to try multiple times before it starts. This is certainly not the experience we want you or any of our customers to have. We understand how frustrating this can be, and we appreciate you bringing it to our attention.
In the meantime, we recommend using the self‑help guide linked below to troubleshoot the issue:
https://support.sharkninja.com/article/PB040-PB050-Series-Ninja-Pods-Grounds-Coffee-Maker-Troubleshooting-Guide.
If the problem continues after trying the suggested steps, please follow the instructions at the end of the guide to contact our support team for further assistance. We’re here to help and want to ensure you get the best possible experience from your Ninja.
Kind regards,
Ninja Kitchen NA.
Thank you for taking the time to leave a review.
We’re truly sorry to hear that your Ninja is not brewing on the first attempt and that you need to try multiple times before it starts. This is certainly not the experience we want you or any of our customers to have. We understand how frustrating this can be, and we appreciate you bringing it to our attention.
In the meantime, we recommend using the self‑help guide linked below to troubleshoot the issue:
https://support.sharkninja.com/article/PB040-PB050-Series-Ninja-Pods-Grounds-Coffee-Maker-Troubleshooting-Guide.
If the problem continues after trying the suggested steps, please follow the instructions at the end of the guide to contact our support team for further assistance. We’re here to help and want to ensure you get the best possible experience from your Ninja.
Kind regards,
Ninja Kitchen NA.
Written by a customer while visiting Ninja Kitchen
Customer Rating
3
Convenient machine, but coffee is weak
on January 22, 2026
Posted by: Mom6
Gender:Female
I received this as a gift to replace my Keurig. My Keurig was breaking every year, so I thought it was time to try something new. I love the slim size, the easy options for pods and grounds, the onboard frother, and the fact that everything is in one place. I was attracted to all of the various drink options as well.
That being said, my coffee just isn’t as good - especially with the pods, which is what I use most often. Even on the “rich” setting, my coffee is weak. I’m attaching a photo of a “rich” brew.
It’s disappointing and I’ll probably pull my old machine back out until it does break and then return to this one in the meantime
No, I would not recommend this to a friend.
Response from Ninja KitchenBy SharkNinja, January 23, 2026
Hi there,
Thank you for taking the time to leave a review.
We’re extremely unhappy to hear that your Ninja coffee just isn’t tasting as good as expected. Even on the Rich setting, it’s disappointing that your brew still comes out weak. We understand how frustrating this must be, and we want to help resolve this for you.
We really appreciate you sharing what you do love about the unit like its slim design, the convenient options for both pods and grounds, the onboard frother, and how everything is neatly integrated in one place. The variety of drink options is a major highlight for many customers as well, and your feedback is invaluable. Please know that we’ll be sharing your experience with the relevant teams internally, so we can continue improving our products.
In the meantime, we recommend referring to our self-help guide link below to troubleshoot the issue you're experiencing:
https://support.sharkninja.com/article/PB040-PB050-Series-Ninja-Pods-Grounds-Coffee-Maker-Troubleshooting-Guide.
If the issue continues after trying those suggestions, follow the instructions at the end of the guide to reach our support team for further help.
Kind regards,
Ninja Kitchen NA.
Thank you for taking the time to leave a review.
We’re extremely unhappy to hear that your Ninja coffee just isn’t tasting as good as expected. Even on the Rich setting, it’s disappointing that your brew still comes out weak. We understand how frustrating this must be, and we want to help resolve this for you.
We really appreciate you sharing what you do love about the unit like its slim design, the convenient options for both pods and grounds, the onboard frother, and how everything is neatly integrated in one place. The variety of drink options is a major highlight for many customers as well, and your feedback is invaluable. Please know that we’ll be sharing your experience with the relevant teams internally, so we can continue improving our products.
In the meantime, we recommend referring to our self-help guide link below to troubleshoot the issue you're experiencing:
https://support.sharkninja.com/article/PB040-PB050-Series-Ninja-Pods-Grounds-Coffee-Maker-Troubleshooting-Guide.
If the issue continues after trying those suggestions, follow the instructions at the end of the guide to reach our support team for further help.
Kind regards,
Ninja Kitchen NA.
Written by a customer while visiting Ninja Kitchen
Customer Rating
5
Cafetera Ninja
on January 2, 2026
Posted by: Jaime Peña
from Miami
Gender:Male
Amé la cafetera!! Llegó en perfectas condiciones!! Gracias!!
I would recommend this to a friend!
Written by a customer while visiting Ninja Kitchen
Customer Rating
4
on December 31, 2025
Posted by: Shelly_116
Gender:Female
We just received this as a Christmas gift. The iced coffee option is fantastic and I love how everything stores on-board. Rhe coffee has a little better flavor than from my Keurig as it seems to flow through slower, giving it time to steep a little.
The only complaint we have so far is that it does not make the correct amount of coffee chosen......ex. if I pick 12 ounces, I only get 10.
The only complaint we have so far is that it does not make the correct amount of coffee chosen......ex. if I pick 12 ounces, I only get 10.
I would recommend this to a friend!
Written by a customer while visiting Ninja Kitchen
Customer Rating
5
Perfect coffee
on December 30, 2025
Posted by: Jon1974
from Jay. Maine
Gender:Male
I got this last Christmas. It has been wonderful. Would not trade it for anything except maybe an upgraded ninja.
Written by a customer while visiting Ninja Kitchen
Customer Rating
4
Great Machine
on December 18, 2025
Posted by: Ballistic
from Ohio
Gender:Female
Love the machine, however it blows up the kcups everytime we use the kcup. We have to cut open the kcups and pour them in the filter part of it to use the Kcups. It is almost like it is missing something for the machine.
Written by a customer while visiting Ninja Kitchen
Customer Rating
5
Awesome coffee pod machine and frother! Our first
on December 11, 2025
Posted by: libby Lu
from walla walla, wash.
Gender:Female
We Love this machine Best Ever, we bought this for xmas last year and it's the Best! We also received a Cuisinart coffee maker for a present and it's awful doesn't stay warm while we drink our coffee all day...our Ninja coffee machine we bought 4yrs ago is wearing out but still stays warm on the burner so we use it for our KEEP warm burner, Not buying a Cuisinart again! NOPE! Only Ninja! Thank you Ninja! Sorry I didn't know you had a Coffee maker And a Pod or I woulda got it! But I only need a coffee pot backup next cause we drink a lot of coffee cause you make it Good!!!
I would recommend this to a friend!
Written by a customer while visiting Ninja Kitchen