Customer reviews from Branch
Branch Furniture - Ergonomic Chair Pro Premium Office Seating with 14 Points of Adjustment & Dynamic Lumbar Support - Black / Boulder
Average customer rating
4.4
(275 Reviews)
Rating breakdown 275 reviews
5 Stars
184
4 Stars
54
3 Stars
20
2 Stars
7
1 Star
10
93%of customers recommend this product.
(
238 out of
255)
Customer Reviews for Branch Furniture - Ergonomic Chair Pro Premium Office Seating with 14 Points of Adjustment & Dynamic Lumbar Support - Black / Boulder
Customer Rating
4
Comfortable even with a hard seat
on August 21, 2026
Posted by: Dan C.
from US, United States
[This review was collected as part of a promotion.] Lots of adjustments so you can dial it in exactly to your preference. However the seat is way too hard.
I would recommend this to a friend!
Written by a customer while visiting Branch
Customer Rating
4
Great chair! Needs a height adjustable lumbar support
on August 20, 2026
Posted by: Erica G.
from US, United States
[This review was collected as part of a promotion.] I generally really like this chair. It's beautiful and the materials seem to be of great quality. I like how adjustable it is because I am 5'1" and it's hard to find office chairs that work for me ergonomically. My only complaint is that the lumbar support does not adjust up and down, only forward and backward, so it doesn't hit my lumbar where it needs to be. I use an additional lumbar support cushion to fix this. Not a huge deal but for the price and amount of adjustable features I was surprised this wasn't included.
I would recommend this to a friend!
Written by a customer while visiting Branch
Customer Rating
4
Great Chair... But......
on August 19, 2026
Posted by: Barry G.
from US, United States
[This review was collected as part of a promotion.] I would have loved to give this chair 5 stars... the fit is great, the instructions to put together and customize the various adjustments are easy to follow, and service is fast to respond to emails. The only hesitation is the seat is made of hard foam and if you have an issue with your sitting bones, you are going to feel it over time. But that would be true of just about any chair! The adjustments suggested to alleviate that difficulty helped some!
I would recommend this to a friend!
Written by a customer while visiting Branch
Customer Rating
5
Very comfortable and well made!
on August 18, 2026
Posted by: CARLY K.
from US, United States
[This review was collected as part of a promotion.] Well made chair that is very supportive of my back. I love that you can customize it in so many ways so it's perfect for you.
I would recommend this to a friend!
Written by a customer while visiting Branch
Customer Rating
5
Comfortable
on August 16, 2026
Posted by: Isaac F.
from US, United States
[This review was collected as part of a promotion.] I replaced my Secret Labs chair because it was too hard and creating painful pressure points during long work sessions and meetings. The Branch chair has been pretty comfortable and provides good support. I like the change.
I would recommend this to a friend!
Written by a customer while visiting Branch
Customer Rating
5
Ergonomics and my back
on August 15, 2026
Posted by: Michael P. R.
from US, United States
[This review was collected as part of a promotion.] After just one week, I’m noticing less pain in my lower back. I should have bought this a year ago!
I would recommend this to a friend!
Written by a customer while visiting Branch
Customer Rating
2
Office chair
on August 15, 2026
Posted by: C G.
from US, United States
[This review was collected as part of a promotion.] I’m very happy with the chair, however when assembling I found the hardware to be not up to par. I found the bolts difficult at times to line up and had to be careful because the allen wrench would strip out the head of the bolts difficult. Case in point, as I was attaching the single leg the bolt was not lining up correctly and I could not tighten as needed and stripped the head of the bolt out, and by stripping it out I could not remove it, so the bolt is not fully tightened. I’m afraid over time it will come loose and I would have to replace the entire bottom wheel frame. Thank you
No, I would not recommend this to a friend.
Written by a customer while visiting Branch
Customer Rating
5
Great chair
on August 13, 2026
Posted by: Laura W.
from US, United States
[This review was collected as part of a promotion.] This chair is great- very comfortable and highly customizable. Highly recommend it for folks who work from home.
I would recommend this to a friend!
Written by a customer while visiting Branch