Customer reviews from Branch
Branch Furniture - Ergonomic Chair Pro Premium Office Seating with 14 Points of Adjustment & Dynamic Lumbar Support - Black / Boulder
Average customer rating
4.4
(275 Reviews)
Rating breakdown 275 reviews
5 Stars
184
4 Stars
54
3 Stars
20
2 Stars
7
1 Star
10
93%of customers recommend this product.
(
238 out of
255)
Customer Reviews for Branch Furniture - Ergonomic Chair Pro Premium Office Seating with 14 Points of Adjustment & Dynamic Lumbar Support - Black / Boulder
Customer Rating
5
Best chair ever
on September 11, 2026
Posted by: Kelechi O.
from US, United States
[This review was collected as part of a promotion.] This is the most comfortable chair I have ever sat on.
I would recommend this to a friend!
Written by a customer while visiting Branch
Customer Rating
5
Solid chair
on September 9, 2026
Posted by: Brian B.
from US, United States
[This review was collected as part of a promotion.] I appreciate how solid this chair is, the weight surprised me. The base is metal which adds to the solid feel. One thing I wish it had was some kind of mechanism to lock the headrest in place, same with the arm rests. The seat is fairly firm but not overly so, it's very comfortable to me.
I would recommend this to a friend!
Written by a customer while visiting Branch
Customer Rating
1
I would give it a 0 if I could
on September 8, 2026
Posted by: Maria
from US
Please do not buy this chair. I’ve had it for a few months now and genuinely gave it a fair chance, but it has caused me so much upper back pain. The back support is basically nonexistent, and the way the mesh curves actually pushes my shoulders inward, creating more discomfort than my regular office chair.For the price, there are much better ergonomic chairs out there. The quality also feels incredibly cheap, especially the armrests, which move around freely and never feel secure.Unfortunately, this was an absolute waste of money for me. 0/10.
No, I would not recommend this to a friend.
Written by a customer while visiting Branch
Customer Rating
5
Excellent support, comfort, and style.
on September 2, 2026
Posted by: Frances M. A.
from US, United States
[This review was collected as part of a promotion.] We received the chair as promised, and are extremely happy with the quality appearance of this chair. The adjustability features provide support for both my husband and myself. I have you recommend this product.
I would recommend this to a friend!
Written by a customer while visiting Branch
Customer Rating
4
Not for short people
on September 2, 2026
Posted by: BRIGID B.
from US, United States
[This review was collected as part of a promotion.] Chair is too low for me. I need to order a replacement part to raise it. Yes I used a stool to rest my feet.
I would recommend this to a friend!
Written by a customer while visiting Branch
Customer Rating
5
It’s the very Best!
on September 2, 2026
Posted by: Christine G. C.
from US, United States
[This review was collected as part of a promotion.] This chair is great! It is both beautiful and comfortable. The instructions to assemble were easy to read and understand. Large print and step by step illustrations. I only weigh 109 lbs and am in my 70s and assembled it easily. The longest part was removing each carefully wrapped and cushioned piece. The entire process was logical and thoughtful. Thank you for that! I like that it is super adjustable. The old chair went straight to the dump!
I would recommend this to a friend!
Written by a customer while visiting Branch
Customer Rating
5
Comfy and easy to assemble
on August 30, 2026
Posted by: John H.
from US, United States
[This review was collected as part of a promotion.] This is the first new office chair I have purchased in about 10 years. It was simple to put together and super comfy. I did make one alteration; I purchased higher quality wheels. I’m sure the wheels that came with it were fine but I needed heavier duty, super quiet wheels.
I would recommend this to a friend!
Written by a customer while visiting Branch
Customer Rating
4
Great ergo chair
on August 30, 2026
Posted by: Brandon S.
from US, United States
[This review was collected as part of a promotion.] Purchased this to replace an executive style chair, which was comfortable but had me naturally rolling into suboptimal positions from an ergonomic standpoint. For context, I'm 6'2" ~220lbs, so while not a giant, I do need something substantial to be comfortable in.Went with this chair + headrest + tall cylinder. Fulfillment was exceptionally fast, and the items are packed well. It's highly unlikely that the courier will damage these chairs in shipment. Assembly was quick and painless.The Good:+ Very comfortable. It's not a cushy recliner, but I'm absolutely able to sit in this chair for a full workday without regretting it.+ The multiple adjustment points are fantastic. As I was settling in to the chair, I quickly found adjustments for basically everything that wasn't perfect. It's really easy to dial in the chair to fit your needs.+ Quality materials. You can tell these chairs are assembled to last. The Bad- I accidentally adjust something almost daily. The arms and headrest are particularly subject to accidental adjustments when shifting around in the seat or pulling the chair in and out of my desk. There's no way to lock these adjustments in, which is a definite miss in my opinion. Annoyingly, the head rest is susceptible to snapping out of place when I lean back and use it as a headrest. I think it's worth noting that I'm a larger fellow, so this experience may vary for the less oafish. This is not enough for me to dislike the product, but definitely keeps me from singing the chair's praises. To be clear, this is my only real issue with the chair (and the reason for docking a star); the following issues are just minor suggestions for improvement.- Arm/seat. It's not egregious, but there is some play in the arms and the forward/backward tilt of the seat. This is likely another symptom of the adjustability features of the model. This is a minor quibble at worst, but worth surfacing.- Tall cylinder. If you're 6 feet or taller, you're probably going to need this. Branch ships the default cylinder in each unit, which explains the nominal, but not immaterial upcharge. It would be great to see the default cylinder be a little bit more accommodating to the vertically gifted and/or not force us to pay for two cylinders. I understand the logistical constraints around having tall/short versions of every unit, but there has to be a better way.- Seat is slightly firm. This might just be a personal preference, but a slightly more forgiving seat would have been a plus. Again, it's a comfortable all-day chair in this state.Verdict:The Ergonomic Chair Pro will be my daily driver for years to come. Comfortable, customizable, and capable, it brings tremendous value for someone that wants a premium ergonomic chair without taking a second mortgage out on his/her home. The truly premium experience is only partially marred by arms and a headrest that is susceptible to accidental adjustments - more of an annoyance than a dealbreaker. Highly recommended.
I would recommend this to a friend!
Written by a customer while visiting Branch