Customer reviews from jbl.com
JBL - Charge 4 - Waterproof Portable Bluetooth Speaker - Black Camo
Average customer rating
4.4
(1,191 Reviews)
Rating breakdown 1,191 reviews
5 Stars
858
4 Stars
138
3 Stars
69
2 Stars
52
1 Star
74
88%of customers recommend this product.
(
796 out of
901)
Customer Reviews for JBL - Charge 4 - Waterproof Portable Bluetooth Speaker - Black Camo
Customer Rating
1
Expected better.
on April 18, 2021
Posted by: Kathy13
from Chicago
I was just unhappy with the sound of it like it wasn't very loud. I was expecting to be louder than what it is. Loved the fact that it was personalized though, but the sound quality not there.
No, I would not recommend this to a friend.
Response from jbl.comBy Leon at Customer Service, Customer Support, April 21, 2021
We appreciate it for taking the time in providing us with this review. Here are some steps for us to check your JBL Charge 4:
- Try using a different music player and if you're using an equalizer, turn it off.
- Try using a different source ex. (phone, tablet) for us to check if the sound would still be the same.
- Try using an aux cable to check if the sound is louder compared to Bluetooth.
If you need more help, please contact us, so we can assist you: https://support.jbl.com/us/en/#call
- Try using a different music player and if you're using an equalizer, turn it off.
- Try using a different source ex. (phone, tablet) for us to check if the sound would still be the same.
- Try using an aux cable to check if the sound is louder compared to Bluetooth.
If you need more help, please contact us, so we can assist you: https://support.jbl.com/us/en/#call
Written by a customer while visiting jbl.com
Customer Rating
5
Best speaker ever
on April 18, 2021
Posted by: Marissa Lee
This was the best speaker I’ve ever purchased. Fast shipping, and I even personalized! I will definitely recommend this to my friends.
I would recommend this to a friend!
Written by a customer while visiting jbl.com
Customer Rating
2
Sound is great
on April 18, 2021
Posted by: Lala509
from Yakima, Washington
Sound is great, personalization is not so great. You can’t move the text in the spot you want it and you can’t stretch out the photo to fit the speaker.
I would recommend this to a friend!
Response from jbl.comBy Leon at Customer Service, Customer Support, April 21, 2021
We appreciate the feedback you've provided us. We'll make sure to submit this to the right department.
Written by a customer while visiting jbl.com
Customer Rating
5
Just what I wanted
on April 17, 2021
Posted by: Pululole
from Antelope, CA
Waited for a couple years for this one and worth the wait.
I would recommend this to a friend!
Written by a customer while visiting jbl.com
Customer Rating
5
Awesome sound
on April 16, 2021
Posted by: MNM01
from San Antonio
I am very pleased with my purchase. I am a believer of you get what you pay for. I am glad I did not go with an off brand.
I would recommend this to a friend!
Written by a customer while visiting jbl.com
Customer Rating
5
Sweet!!!!
on April 16, 2021
Posted by: Maddog2020
from Utah
Great new camping speaker and outdoor parties. The thing jams.
I would recommend this to a friend!
Written by a customer while visiting jbl.com
Customer Rating
3
Good speaker
on April 16, 2021
Posted by: Skull454
from East moline ,il
I can say I have had good an bad experiences with the charge 4 most of it is the cutting in and out of when linked together and also shutting off and the only reason they have a 1 year is the battery doesn't last more then a year I have a speaker that I bought last year and soon has a month went passed a year it shuts off when it gets to 4 lights but great sound
I would recommend this to a friend!
Response from jbl.comBy Kevin, Customer Service, April 19, 2021
Thanks for this review, please try pairing via Bluetooth our JBL Charge 4 with another source device (smartphone, tablet). If the issue does not occur with another source device, you can follow the troubleshooting steps from our 'Bluetooth Troubleshooting Guide' (Pairing issues with a Computer or PC) by clicking on the first link. If the issue is happening with other source devices or if the troubleshooting did not fix the issue, you may contact our customer support using the second link. https://bit.ly/3bPm24F | https://bit.ly/36JTBlN
Written by a customer while visiting jbl.com
Customer Rating
3
Good sound, help setting up would be nice
on April 15, 2021
Posted by: KEC71
from Mc Callsburg, Iowa
I ordered this speaker because it was recommended by a friend. I like the size & the quality of the sound.
Response from jbl.comBy Raymundo at Customer Support, Harman Lifestyle, April 16, 2021
Thank you for the feedback. To get assistance setting up our JBL Charge 4, you can contact our customer service at. https://bit.ly/3x5m7d1
Written by a customer while visiting jbl.com