Purchased about 18 months ago. Several times it just stopped playing any sound at all. Multiple attempts to reset the device have had sporadic success, but now it seems completely dead. JBL support is worthless. I'll never buy a JBL device again. BTW, JBL won't allow profanity in reviews, so I can't tell you how I really feel about this junk.
No, I would not recommend this to a friend.
Response from jbl.comBy JBL, Customer Support, July 7, 2021
Thank you for taking the time to provide us with your feedback. We are sorry to hear that our JBL Charge 4 didn't meet your expectations. We're always looking for ways to improve. We'll make sure to submit your feedback to the appropriate department.
I’ve barely had my custom speaker a month and the green color on it is already coming off. If I had known that I wouldn’t have spent the extra to customize it.
No, I would not recommend this to a friend.
Response from jbl.comBy Raymundo at Customer Support, Harman Lifestyle, July 7, 2021
This isn't the experience we'd like you to have with our products. We'd like to work with you directly in an attempt to make your experience with our personalized speaker a better one. Please contact our customer service at. https://bit.ly/2WocMfi
Great speaker. Turns the beach day into a beach party. Glad I got the custom artwork addition. The speaker showed up aim less than a week and I expected at least 2.