Customer reviews from jbl.com
JBL - Charge 4 - Waterproof Portable Bluetooth Speaker - Black Camo
Average customer rating
4.4
(1,191 Reviews)
Rating breakdown 1,191 reviews
5 Stars
858
4 Stars
138
3 Stars
69
2 Stars
52
1 Star
74
88%of customers recommend this product.
(
796 out of
901)
Customer Reviews for JBL - Charge 4 - Waterproof Portable Bluetooth Speaker - Black Camo
Customer Rating
1
Doesn’t Charge
on March 28, 2023
Posted by: Low Battery
from New Jersey
My JBL Charge won’t CHARGE…
I bought this thing just over a year ago and refuses to charge even after trying several different power sources.
By Customer Support, March 28, 2023
Thank you for taking the time on providing us with your feedback. We're here to help. Please try using a different charging cable or a different adapter to charge your JBL Charge 4. If you have any questions or concerns about your device, please contact our customer support for further assistance.
Written by a customer while visiting jbl.com
Customer Rating
5
Please read!! Great product
on March 20, 2023
Posted by: TMoyer10
from Columbus, OH
I’ve had this speaker for a couple years and it has been awesome! From 3 boys being rough with it to trips to the beach, wouldn’t want anything else. NOTHING though, can compare to what I just put it through though. I left it on an outside job site, over a March weekend in Ohio. Weather was 20 F but felt like 5 F, both nights. And it rained!! When I found the speaker Monday morning it was half frozen to the ground and itself has some ice build up. I put it in the truck for about a hour to warm up and defrost, expecting there to be zero battery. After turning on without hesitation, this speaker was able to play music all day without powering down!!! Would not buy another brand. I wouldn’t be shocked if I have to replace it soon, with what just happened but it’ll be an easy decision which route I’ll choose.
Written by a customer while visiting jbl.com
Customer Rating
5
Outstanding portable speaker
on September 1, 2022
Posted by: Bam bam
from South Carolina
Bought it for my wife as a present. I am in awe of the sound quality from such a small package. It will fill the room with quality sound!
Written by a customer while visiting jbl.com
Customer Rating
2
Please Read Before Buying!
on August 22, 2022
Posted by: Gxtodd
from Montana
I bought this at least 6 months ago and everything was fine until I dropped it the first time. After dropping it from 3 feet up on of the subs stopped working correctly. And then just a few days ago took the speaker to the river and it won’t turn on even with moderate water contact. Very disappointed it this outcome.
By Customer Support, August 23, 2022
Thank you for your feedback. Please note that our JBL Charge 4's durable fabric and rugged materials is not shock-proof. Although it is rated IPX7, it will only protect the speaker against water and dust.
Written by a customer while visiting jbl.com
Customer Rating
1
Not What I Expected
on August 13, 2022
Posted by: mrmatt
I have had the JBL Charge 4 exactly 1 year and 6 months....the POWER button is already worn out and the device will not turn on. Let me tell you - the amount of use this speaker got was minimal....under 20x in that 1.5yrs. The only way this device works or turns on is when plugged into the wall and to the device with the USB-C charger. If you want this expensive 'Portable Speaker' don't expect it to survive more than 1year!!
By Customer Support, August 14, 2022
Thank you for taking the time to provide us with your feedback. We are sorry to hear that our JBL Charge 4 didn't meet your expectations. We're always looking for ways to improve. We'll make sure to submit your feedback to the appropriate department. If you have any questions or concerns about your device, please contact our customer support service via our official website or toll-free hotline.
Written by a customer while visiting jbl.com
Customer Rating
5
SUSPICIOUSLY WATER PROOF AND SUCH GREAT QUALITY
on August 12, 2022
Posted by: CharlesrYley
I TOOK MY SPEAKER ON A RAFT TO FLOAT A RIVER WITH MY FRIENDS, WE HIT A TREE AND WE WENT DOWN. SO FAST. THE SPEAKER WAS SUBMERGED FOR LIKE A SOLID 2 MINUTES WHILE WE PANICKED AND MADE OUR WAY TO A SMALL ISLAND. I SET IT OUT IN THE SUN TO HOPEFULLY DRY IT AND NOT GET IT RUINED. IT DID GREAT. I TURNED IT ON 5 MINUTES LATER AND IT WORKED JUST FINE. I PLAYED A SOUND TO GET THE WATER OUT AS MUCH AS I COULD BUT IT DID GREAT! WE WERE STRANDED FOR 3 HOURS AFTER RHAT IN THE WOODS SURROUNDING THE RIVER TRYING TO GET TO THE MAIN ROAD, AND WE LISTENED TO TOOL THE ENTIRE TIME . IF I COULD RATE THIS A 20/5 I WOULD.
Written by a customer while visiting jbl.com
Customer Rating
2
Dead after 12 months of moderate indoor use
on July 27, 2022
Posted by: DavidS214
I bought the JBL Charge 4 in the summer of 2021. 12 months later and now it won't take a charge and shuts off within about a minute of turning it on while plugged in so it is completely unusable. I'd assume that maybe I just bought a lemon but this has been a problem for all the JBL speakers I've bought. I've owned the JBL earbuds, 3 JBL Clip 3 and 1 JBL Clip 4. My JBL Clip 4 is the only one still working. I'm going to try another brand because I'm tired of having to throw away speakers.
By Customer Support, July 28, 2022
We appreciate you taking the time to provide us with your feedback. We are sorry to hear that our JBL Charge 4 didn't meet your expectations. Try to use different charging cables, adapters, and power outlets. Also, try to charge the speaker overnight and check if there are any changes. We'd like to work with you directly to check your options further. Please reach out to our Customer Support Team so we can directly assist you.
Written by a customer while visiting jbl.com
Customer Rating
5
Speaker in fryer still works!!
on May 25, 2022
Posted by: JBLuser3
This speaker is amazing!! I dropped it in a fryer at my job where it became melted I then pulled it out and sprayed it off in the sink several times. I thought it was done for but it still works like new!! It sure doesn't look new but wow that is waterproof and 380 degree fryer proof!! I will never buy another brand and everyone at my work is now off to buy one!
Written by a customer while visiting jbl.com