Customer reviews from jbl.com
JBL - Charge 4 - Waterproof Portable Bluetooth Speaker - Black Camo
Average customer rating
4.4
(1,191 Reviews)
Rating breakdown 1,191 reviews
5 Stars
858
4 Stars
138
3 Stars
69
2 Stars
52
1 Star
74
88%of customers recommend this product.
(
796 out of
901)
Customer Reviews for JBL - Charge 4 - Waterproof Portable Bluetooth Speaker - Black Camo
Customer Rating
5
Great sound and specs!
on March 11, 2019
Posted by: Jesslas
from New Orleans
I love the sound quality on this speaker, definitely a step up from the Flip 4. But this speaker is also waterproof and extremely durable so I don’t have to worry about it breaking by the pool!
I would recommend this to a friend!
Written by a customer while visiting jbl.com
Customer Rating
5
Amazing
on March 10, 2019
Posted by: Demi xo
from San Francisco
I absolutely love everything about it. I’m taking perfect!
I would recommend this to a friend!
Written by a customer while visiting jbl.com
Customer Rating
5
on March 6, 2019
Posted by: Dub27
from Winnsboro, La.
I have thoroughly enjoyed this product that was purchase about a month ago! Sound quality is awesome!
I would recommend this to a friend!
Written by a customer while visiting jbl.com
Customer Rating
5
Big sound from a decently small package
on March 4, 2019
Posted by: JoexSchmo
from San Jose, Ca
I use this to watch movies, videos and listen to music. Most of the time I have the volume below half and it’s already loud. If you put it above loud it gets even better, in my opinion. It offers great bass and clarity and has the option to connect to compatible speaker
I would recommend this to a friend!
Written by a customer while visiting jbl.com
Customer Rating
4
More colors, better sound but less features
on February 26, 2019
Posted by: appleloneus
from Kyiv, UA
Here we’ve got some innovations, like new speaker with deeper and cleaner sound, better performance at all, but lack of travel charge adapter, lack of speakerphone. So, including lost features and making two speakers of woofer and tweeter will be great idea for future model. Also, I’ve found some strange hollow (see pics) along the speaker . And it’s afraid me. Is it OK? Oh Lord, and PLEASE, add EQ to your APP!!! Due to the structural features, sometimes there is not enough deep bass in large rooms and mids seems so high.
I would recommend this to a friend!
Written by a customer while visiting jbl.com
Customer Rating
3
Same sound as Pulse 3
on February 13, 2019
Posted by: Minata
Same sound volume as Pulse 3 but with higher base.
I would recommend this to a friend!
Response from jbl.comBy Mario, Customer Service, February 16, 2019
Thank you for your review, our sincerest apology for the inconvenience. Your feedback will be communicated to the proper department to improve our current and future product line. We would like to work with you directly, please submit a case request at www.jbl.com/support-contact.html and the Customer Service team will be more than happy to further assist you.
Written by a customer while visiting jbl.com
Customer Rating
2
No Charger No Customer Service Satisfaction!
on February 12, 2019
Posted by: Claudia34
from Poughkeepsie, NY
I purchased the Charge 4 as gift for my boyfriend. The only item in the box was the speaker itself. I immediately called customer service and although the woman was nice she told me that I have to package up the speaker and send it back so they could send me a replacement. She could not explain why they simply couldn't send me the charger. I went to the site and filled out a contact form explaining the situation. A little less than 24 hours later I received a response 2 my inquiry letting me know that they do not have chargers for the charge 4 in stock and don't expect any until March.
Now I'm at a loss as to what to do. I don't want to send the speaker back and receive another box with missing items. I tried 2 contact JBL again but the wait time was too long. Now I've received an email telling me that if I don't call or contact them, my case will be closed. I intentionally purchased through JBL so to avoid all nonsense. Yet that somehow didn't work.
As for the speaker, my boyfriend is happy with it but he doesn't have a way to charge it. I'm happy to re-review once this issue is resolved
I would recommend this to a friend!
Response from jbl.comBy JD, Customer Support, February 14, 2019
Thank you for your review, our sincerest apology for the inconvenience. Your feedback will be communicated to the proper department to improve our current and future product line. I can see that you've already submitted a case with us and is already being handled by one of our Customer Service Representatives. Please reply to their communication if you need anything additional.
Written by a customer while visiting jbl.com
Customer Rating
5
Nice Quality and Good Sound
on February 5, 2019
Posted by: Carter Smith
from Wisconsin
I got this as a birthday present a month ago And I am just amazed with it it is good quality and is durable and stylish I love it, its loud and really nice
I would recommend this to a friend!
Written by a customer while visiting jbl.com