Customer reviews from frigidaire.com
Frigidaire - 10,000 BTU Window Room Air Conditioner
Average customer rating
4.7
(77 Reviews)
Rating breakdown 77 reviews
5 Stars
66
4 Stars
6
3 Stars
2
2 Stars
0
1 Star
3
Customer Reviews for Frigidaire - 10,000 BTU Window Room Air Conditioner
Customer Rating
5
POWERFUL!
on April 16, 2026
Posted by: joebizz
[This review was collected as part of a promotion.] Wow! This model of Frigidaire is literally like a FRIGIDAIRE/FRIDGE! Or freezer! If you’re like me and you like your place CHILLED?? This is the model. Plus it connects to WIFI AND has a very effective auto Econ setting!
Response from frigidaire.comBy Jessica, Online Outreach Specialist, April 20, 2026
Thank you for sharing your feedback! We’re thrilled to hear how well your window air conditioner is performing and that it’s keeping your space comfortably chilled.
It’s great to know you’re enjoying the strong cooling performance, as well as the convenience of Wi-Fi connectivity and the Eco mode for efficient operation. We’re happy it’s meeting your expectations and making it easy to maintain your preferred comfort level.
We appreciate you choosing Frigidaire and hope your unit continues to keep things cool and comfortable for you. If you ever need assistance, please don't hesitate to call us at 1-800-374-4432, Monday-Friday, 8:30 a.m.–8 p.m. EST, and we’ll be happy to assist.
- Jessica
It’s great to know you’re enjoying the strong cooling performance, as well as the convenience of Wi-Fi connectivity and the Eco mode for efficient operation. We’re happy it’s meeting your expectations and making it easy to maintain your preferred comfort level.
We appreciate you choosing Frigidaire and hope your unit continues to keep things cool and comfortable for you. If you ever need assistance, please don't hesitate to call us at 1-800-374-4432, Monday-Friday, 8:30 a.m.–8 p.m. EST, and we’ll be happy to assist.
- Jessica
Written by a customer while visiting frigidaire.com
Customer Rating
5
COLD AC
on March 29, 2026
Posted by: Momma Pierce
[This review was collected as part of a promotion.] Works great. Cools very well.
Response from frigidaire.comBy Christian, Online Outreach Specialist, March 31, 2026
Thank you for the 5-star review! We’re glad to hear your refrigerator is working great and keeping everything perfectly cool. We appreciate your feedback! If you ever have any questions or need support, please don't hesitate to connect with us via Live Chat at www.frigidaire.com or call us at 1-800-374-4432, Monday-Friday, 8:30 a.m.–8 p.m. EST, and we’ll be happy to assist.
Best Regards,
-Christian
Best Regards,
-Christian
Written by a customer while visiting frigidaire.com
Customer Rating
1
Horrible
on March 1, 2026
Posted by: Jc9523
I read other reviews elsewhere that this unit was defective and very quickly the fan will start making noises. Sure enough after just a few months this unit is so horrendously loud I cant even sleep with it on. Horrible horrible unit
Response from frigidaire.comBy Christian, Online Outreach Specialist, March 3, 2026
We’re truly sorry to hear about the issues you’ve encountered with your appliance. We understand how frustrating it can be when a product doesn’t meet expectations, especially with noise levels affecting your comfort. We would love to make this right for you. Please reach out to our customer support team directly via Live Chat at www.frigidaire.com or call us at 1-800-374-4432, Monday-Friday, 8:30 a.m.–8 p.m. EST, and we’ll be happy to assist.
Best Regards,
-Christian
Best Regards,
-Christian
Written by a customer while visiting frigidaire.com
Customer Rating
5
New ac
on October 6, 2025
Posted by: Riderwg98
[This review was collected as part of a promotion.] This ac unit was perfect for what I needed. The price was great. Installation was easy. I like having the remote too.
Response from frigidaire.comBy Rox, Online Outreach Specialist, October 7, 2025
Hi, Riderwg98! We’re thrilled to hear that your Frigidaire AC unit was the perfect fit for your needs! It’s great to know you found the installation easy and are enjoying the convenience of the remote. If you ever have questions or need assistance, feel free to reach out via live chat at www.frigidaire.com or call our Customer Care Team at 1-800-944-9044, Monday through Friday, 8:30 a.m. to 8:00 p.m. EST. We’re always happy to help! -Rox
Written by a customer while visiting frigidaire.com
Customer Rating
5
10,000 btu
on October 1, 2025
Posted by: ladrianson
[This review was collected as part of a promotion.] Installation was simple although I would recommend a 2 person crew to lift and 1 inside to help. It kicked right on and quickly cooled the space. The noise level was tolerable on high and really nice on low. The remote is clearly marked. I have not had a chance to connect to wifi or use the app.
Response from frigidaire.comBy Ruth, Online Outreach Specialist, October 2, 2025
Hi there. Thank you for sharing your experience! We’re glad to hear installation was straightforward and that your unit quickly cooled the space. It’s great to know you’re happy with the noise levels and ease of use with the remote. We hope you enjoy the added convenience once you try out the WiFi and app features as well! For any queries, connect with us via live chat online at Frigidaire.com or via phone at 800-374-4432, Mon-Fri, 8:30 a.m.–8:00 p.m. ET. Best Regards, Ruth
Written by a customer while visiting frigidaire.com
Customer Rating
4
Ac review
on September 29, 2025
Posted by: Ed Air conditioner
[This review was collected as part of a promotion.] I wish it would cool the room down a little better.
I do love the app though.
I do love the app though.
Response from frigidaire.comBy Maria, Online Outreach Specialist, September 30, 2025
Thank you for taking the time to share your experience with us. We’re glad to hear that you’re enjoying the app and finding your AC helpful, but we’re also sorry to learn that the cooling performance hasn’t met your expectations. We understand how important it is for your unit to provide the comfort you need, and we’d like the opportunity to look into this further for you. For personalized assistance, we encourage you to connect with our Customer Care team. You can reach us through Live Chat at Frigidaire.com or if you prefer, you can give us a call at 1-800-374-4432, Monday through Friday, between 8:30 a.m. and 8:00 p.m. EST. One of our agents will be happy to review your concerns and help find the best solution. - Maria
Written by a customer while visiting frigidaire.com
Customer Rating
5
Powerful Fan
on September 8, 2025
Posted by: meg327
[This review was collected as part of a promotion.] This is the best air conditioner I have ever had. The remote control works great and the fan provides a really nice breeze, which is not the case with other air conditioners I have used.
Response from frigidaire.comBy Patrick, Online Outreach Specialist, September 10, 2025
Thank you so much for your wonderful feedback, meg327! We’re thrilled to hear that your new air conditioner is your best one yet. It’s great to know the remote control is convenient and that the fan provides a refreshing breeze—features we’re proud to offer. We truly appreciate you choosing Frigidaire and hope you continue to enjoy cool, comfortable days ahead! If you need any assistance, please join us via Live Chat at www.frigidaire.com or call our Customer Care Team at 1-800-374-4432. Monday through Friday, 8:30 a.m. to 8:00 p.m. EST, and we will be happy to assist in any way we can. - Patrick
Written by a customer while visiting frigidaire.com
Customer Rating
5
Cold
on September 1, 2025
Posted by: Stazi
[This review was collected as part of a promotion.] I love my new AC from Frigidaire. I was having a hard time finding a new one. I previously had purchases from a different company that was 12000 btu and was nowhere as cold as this one is. I love the app feature. Being able to turn it on and off from anywhere is very convenient.
Written by a customer while visiting frigidaire.com