Customer reviews from frigidaire.com
Frigidaire - 10,000 BTU Window Room Air Conditioner
Average customer rating
4.7
(77 Reviews)
Rating breakdown 77 reviews
5 Stars
66
4 Stars
6
3 Stars
2
2 Stars
0
1 Star
3
Customer Reviews for Frigidaire - 10,000 BTU Window Room Air Conditioner
Customer Rating
5
Great AC with Useful WiFi Features
on September 10, 2026
Posted by: AC bang for the buck
[This review was collected as part of a promotion.] This AC has been working great and keeps the room nice and cold. One of my favorite features is the WiFi connectivity, which lets me control it from my phone from anywhere. I also like the timer function and being able to set the exact temperature I want. It's easy to use, cools well, and has convenient features that make it a great purchase. Highly recommended! ⭐⭐⭐⭐⭐
Response from frigidaire.comBy Patrick, Online Outreach Specialist, September 11, 2026
Hi AC bang for the buck!
Thank you for sharing your wonderful feedback! We’re thrilled to hear that your Frigidaire air conditioner is keeping your room comfortably cool and that you’re enjoying the convenient WiFi connectivity, timer, and precise temperature controls.
We truly appreciate your five-star recommendation and are delighted to know you’re happy with your purchase. If you ever need any assistance, please join us via Live Chat at www.frigidaire.com or call our Customer Care Team at 1-800-374-4432. Monday through Friday, 8:30 a.m. to 8:00 p.m. EST, and we will be happy to assist in any way we can. — Patrick
Thank you for sharing your wonderful feedback! We’re thrilled to hear that your Frigidaire air conditioner is keeping your room comfortably cool and that you’re enjoying the convenient WiFi connectivity, timer, and precise temperature controls.
We truly appreciate your five-star recommendation and are delighted to know you’re happy with your purchase. If you ever need any assistance, please join us via Live Chat at www.frigidaire.com or call our Customer Care Team at 1-800-374-4432. Monday through Friday, 8:30 a.m. to 8:00 p.m. EST, and we will be happy to assist in any way we can. — Patrick
Written by a customer while visiting frigidaire.com
Customer Rating
5
10 K BTU Air conditioner
on September 8, 2026
Posted by: Da1955
[This review was collected as part of a promotion.] This. AC seems to work fine, reasonably quiet and cooling is above my expectations.
Response from frigidaire.comBy Ruth, Online Outreach Specialist, September 11, 2026
Hi there. Thank you for sharing your experience! We’re glad to hear that your Frigidaire air conditioner is performing above your expectations and providing effective cooling while operating at a comfortable noise level. We appreciate you choosing Frigidaire and hope you continue to enjoy a cool and comfortable space!
If you need any assistance, please feel free to connect with us via Live Chat at Frigidaire.com or by phone at 800-374-4432, Monday–Friday, 8:30 a.m.–8:00 p.m. EST.
Best Regards,
Ruth
If you need any assistance, please feel free to connect with us via Live Chat at Frigidaire.com or by phone at 800-374-4432, Monday–Friday, 8:30 a.m.–8:00 p.m. EST.
Best Regards,
Ruth
Written by a customer while visiting frigidaire.com
Customer Rating
5
Great purchase
on September 6, 2026
Posted by: MoonBeamMc
[This review was collected as part of a promotion.] It was easy to install, the app is great. It's efficiently cooling my large living area
Response from frigidaire.comBy Reed, Online Outreach Specialist, September 9, 2026
Hi MoonBeamMc, thank you for taking the time to share your feedback! We’re delighted to hear that your Frigidaire window air conditioner was easy to install, that you’re enjoying the app, and that it’s efficiently cooling your large living area. We truly appreciate you choosing Frigidaire and sharing your positive experience with us!
For any questions or assistance with your air conditioner or its Wi-Fi features, please visit Frigidaire.com to connect with our live chat team or call us at 1-800-374-4432, Monday–Friday, 8:30am–8pm ET. We’ll be happy to help!
— Reed
For any questions or assistance with your air conditioner or its Wi-Fi features, please visit Frigidaire.com to connect with our live chat team or call us at 1-800-374-4432, Monday–Friday, 8:30am–8pm ET. We’ll be happy to help!
— Reed
Written by a customer while visiting frigidaire.com
Customer Rating
5
Very good 🥰
on September 2, 2026
Posted by: Anonymous
[This review was collected as part of a promotion.] Very good 🥰
Response from frigidaire.comBy Reed, Online Outreach Specialist, September 4, 2026
Hi Mary Ortega, thank you for taking the time to share your feedback! We’re delighted to hear that you’re enjoying your Frigidaire window air conditioner and that you had such a positive experience. We truly appreciate you choosing Frigidaire and sharing your feedback with us!
For any questions or assistance with your air conditioner, please visit Frigidaire.com to connect with our live chat team or call us at 1-800-374-4432, Monday–Friday, 8:30am–8pm ET. We’ll be happy to help!
— Reed
For any questions or assistance with your air conditioner, please visit Frigidaire.com to connect with our live chat team or call us at 1-800-374-4432, Monday–Friday, 8:30am–8pm ET. We’ll be happy to help!
— Reed
Written by a customer while visiting frigidaire.com
Customer Rating
1
Mold onion smell after a few months
on August 26, 2026
Posted by: Demo15
My ac smells like onions and probably had mold growing in it and I can not get to it. I actually had vomited the smell is so bad. The unit is only a few months old. I need a new ac.
Response from frigidaire.comBy Patrick, Online Outreach Specialist, August 31, 2026
Hi Demo15!
Thank you for bringing this to our attention. We’re very sorry to hear about the strong odor coming from your Frigidaire air conditioner and how severe the experience has been for you. We understand how concerning this is, especially with a unit that is only a few months old.
If you need further assistance, please join us via Live Chat at www.frigidaire.com or call our Customer Care Team at 1-800-374-4432. Monday through Friday, 8:30 a.m. to 8:00 p.m. EST, and we will be happy to assist in any way we can.
— Patrick
Thank you for bringing this to our attention. We’re very sorry to hear about the strong odor coming from your Frigidaire air conditioner and how severe the experience has been for you. We understand how concerning this is, especially with a unit that is only a few months old.
If you need further assistance, please join us via Live Chat at www.frigidaire.com or call our Customer Care Team at 1-800-374-4432. Monday through Friday, 8:30 a.m. to 8:00 p.m. EST, and we will be happy to assist in any way we can.
— Patrick
Written by a customer while visiting frigidaire.com
Customer Rating
5
A good solid 10K BTU window AC at a fair price
on August 23, 2026
Posted by: rcg1950
[This review was collected as part of a promotion.] I've been buying Frigidaire Window ACs in various sizes for many years now for their good value and reliability. This one lives up to that experiences with some nice improvements: a nicer looking design, a very intuitive and usable remote, improved ventilation directionality and seemingly an overall slightly better build quality. Don't want and don't use the WIFI but probably doesn't make much sense to make a model without it these days.
Response from frigidaire.comBy Patrick, Online Outreach Specialist, August 25, 2026
Hi rcg1950!
Thank you for your continued trust in Frigidaire and for sharing such thoughtful feedback! We’re thrilled to hear that your new window air conditioner meets your expectations and that you’re enjoying the updated design, intuitive remote, improved airflow direction, and overall build quality. We also appreciate your comments about the Wi-Fi feature.
If you ever need any assistance, please join us via Live Chat at www.frigidaire.com or call our Customer Care Team at 1-800-374-4432. Monday through Friday, 8:30 a.m. to 8:00 p.m. EST, and we will be happy to assist in any way we can. — Patrick
Thank you for your continued trust in Frigidaire and for sharing such thoughtful feedback! We’re thrilled to hear that your new window air conditioner meets your expectations and that you’re enjoying the updated design, intuitive remote, improved airflow direction, and overall build quality. We also appreciate your comments about the Wi-Fi feature.
If you ever need any assistance, please join us via Live Chat at www.frigidaire.com or call our Customer Care Team at 1-800-374-4432. Monday through Friday, 8:30 a.m. to 8:00 p.m. EST, and we will be happy to assist in any way we can. — Patrick
Written by a customer while visiting frigidaire.com
Customer Rating
5
on August 23, 2026
Posted by: ACunit
[This review was collected as part of a promotion.] Very good and cools the room quickly. Only con is the automatic setting when you switch it on. Otherwise the buttons and remote are easily identifiable
Response from frigidaire.comBy Reed, Online Outreach Specialist, August 25, 2026
Hi ACunit, thank you for taking the time to share your feedback! We're glad to hear that your Frigidaire Window Air Conditioner cools your room quickly and that you find the buttons and remote easy to identify.
We appreciate your comments regarding the automatic setting when the unit is switched on. Your feedback about the controls and overall user experience is valuable and will be shared with the appropriate teams as we continue to improve our products.
Thank you for choosing Frigidaire, and we hope you continue to enjoy your air conditioner. If you ever have any questions or need assistance with your unit, please connect with us through live chat at Frigidaire.com or call us at 1-800-374-4432, Monday–Friday, 8:30 AM–8:00 PM ET. We're always happy to help. — Reed
We appreciate your comments regarding the automatic setting when the unit is switched on. Your feedback about the controls and overall user experience is valuable and will be shared with the appropriate teams as we continue to improve our products.
Thank you for choosing Frigidaire, and we hope you continue to enjoy your air conditioner. If you ever have any questions or need assistance with your unit, please connect with us through live chat at Frigidaire.com or call us at 1-800-374-4432, Monday–Friday, 8:30 AM–8:00 PM ET. We're always happy to help. — Reed
Written by a customer while visiting frigidaire.com
Customer Rating
5
Love a brand you can trust!
on August 19, 2026
Posted by: Dwf4au
[This review was collected as part of a promotion.] 16 years ago my in-laws bought us a Frigidaire window A/C unit. It worked great until one day it just stopped working. I then realized we had never changed the filter. Even with a gross filter the unit worked great and cooled our upstairs bonus room well. I thought if it worked that long and I didn't even properly maintain it, then I would get the same model and brand just an new and updated version. That is exactly what we did. We will be properly caring for this one and there is no telling how long it will last. Thanks Frigidaire!
Response from frigidaire.comBy Maria, Online Outreach Specialist, August 21, 2026
Thank you for sharing such a wonderful story and for continuing to choose Frigidaire! We’re thrilled to hear that your previous window air conditioner provided excellent cooling for six years and kept your upstairs bonus room comfortable, even with a filter that had gone unchanged.
We’re delighted that your positive experience gave you the confidence to choose the same model and brand in a newer, updated version. We appreciate your commitment to properly maintaining your new unit and hope it provides many years of reliable, efficient cooling and comfort.
Thank you again for trusting Frigidaire and for sharing your experience! We hope your new air conditioner keeps your home comfortable for many years to come. - Maria
We’re delighted that your positive experience gave you the confidence to choose the same model and brand in a newer, updated version. We appreciate your commitment to properly maintaining your new unit and hope it provides many years of reliable, efficient cooling and comfort.
Thank you again for trusting Frigidaire and for sharing your experience! We hope your new air conditioner keeps your home comfortable for many years to come. - Maria
Written by a customer while visiting frigidaire.com