Customer reviews from frigidaire.com
Frigidaire - 10,000 BTU Window Room Air Conditioner
Average customer rating
4.7
(65 Reviews)
Rating breakdown 65 reviews
5 Stars
55
4 Stars
6
3 Stars
2
2 Stars
0
1 Star
2
Customer Reviews for Frigidaire - 10,000 BTU Window Room Air Conditioner
Customer Rating
5
10,000 btu
on October 1, 2025
Posted by: ladrianson
[This review was collected as part of a promotion.] Installation was simple although I would recommend a 2 person crew to lift and 1 inside to help. It kicked right on and quickly cooled the space. The noise level was tolerable on high and really nice on low. The remote is clearly marked. I have not had a chance to connect to wifi or use the app.
Response from frigidaire.comBy Ruth, Online Outreach Specialist, October 2, 2025
Hi there. Thank you for sharing your experience! We’re glad to hear installation was straightforward and that your unit quickly cooled the space. It’s great to know you’re happy with the noise levels and ease of use with the remote. We hope you enjoy the added convenience once you try out the WiFi and app features as well! For any queries, connect with us via live chat online at Frigidaire.com or via phone at 800-374-4432, Mon-Fri, 8:30 a.m.–8:00 p.m. ET. Best Regards, Ruth
Written by a customer while visiting frigidaire.com
Customer Rating
4
Ac review
on September 29, 2025
Posted by: Ed Air conditioner
[This review was collected as part of a promotion.] I wish it would cool the room down a little better.
I do love the app though.
I do love the app though.
Response from frigidaire.comBy Maria, Online Outreach Specialist, September 30, 2025
Thank you for taking the time to share your experience with us. We’re glad to hear that you’re enjoying the app and finding your AC helpful, but we’re also sorry to learn that the cooling performance hasn’t met your expectations. We understand how important it is for your unit to provide the comfort you need, and we’d like the opportunity to look into this further for you. For personalized assistance, we encourage you to connect with our Customer Care team. You can reach us through Live Chat at Frigidaire.com or if you prefer, you can give us a call at 1-800-374-4432, Monday through Friday, between 8:30 a.m. and 8:00 p.m. EST. One of our agents will be happy to review your concerns and help find the best solution. - Maria
Written by a customer while visiting frigidaire.com
Customer Rating
5
Powerful Fan
on September 8, 2025
Posted by: meg327
[This review was collected as part of a promotion.] This is the best air conditioner I have ever had. The remote control works great and the fan provides a really nice breeze, which is not the case with other air conditioners I have used.
Response from frigidaire.comBy Patrick, Online Outreach Specialist, September 10, 2025
Thank you so much for your wonderful feedback, meg327! We’re thrilled to hear that your new air conditioner is your best one yet. It’s great to know the remote control is convenient and that the fan provides a refreshing breeze—features we’re proud to offer. We truly appreciate you choosing Frigidaire and hope you continue to enjoy cool, comfortable days ahead! If you need any assistance, please join us via Live Chat at www.frigidaire.com or call our Customer Care Team at 1-800-374-4432. Monday through Friday, 8:30 a.m. to 8:00 p.m. EST, and we will be happy to assist in any way we can. - Patrick
Written by a customer while visiting frigidaire.com
Customer Rating
5
Cold
on September 1, 2025
Posted by: Stazi
[This review was collected as part of a promotion.] I love my new AC from Frigidaire. I was having a hard time finding a new one. I previously had purchases from a different company that was 12000 btu and was nowhere as cold as this one is. I love the app feature. Being able to turn it on and off from anywhere is very convenient.
Written by a customer while visiting frigidaire.com
Customer Rating
3
My first window A/C with an app
on August 31, 2025
Posted by: Nairb76
[This review was collected as part of a promotion.] It was very easy to install and has an iPhone app that lets you control settings. When I set the controls to Temp: 71, Fan : Medium and Settings:Cool mode, it comes on at the designated time, however, for some reason, fan speed suddenly went to high speed, waking us up in the middle of the night. When we set the fan speed to low, it works fine.
Response from frigidaire.comBy Christian, Online Outreach Specialist, September 2, 2025
Thanks for your detailed feedback—we're glad to hear the installation and app setup went smoothly! We’re sorry to hear about the unexpected fan speed change during the night. That’s definitely not the experience we want for you. We would like the opportunity to investigate your concerns further to properly assist you. At your convenience, please don't hesitate to connect with us via Live Chat at www.frigidaire.com or call us at 1-800-374-4432, Monday-Friday, 8:30 a.m.–8 p.m. EST, and we’ll be happy to assist. Best Regards
-Christian
-Christian
Written by a customer while visiting frigidaire.com
Customer Rating
5
Best window air unit we've ever purchased!
on August 22, 2025
Posted by: JJJfam
[This review was collected as part of a promotion.] For the past 30 years, we've purchased 7 window air units for our two bedrooms, and this is by far the BEST one!!! Aside from it cooling down our 10 x 15 room quicker than any we've had in the past, the PureAir Allergen filter, Wifi, Eco Cool, and dimming light features will be the reason we purchase another one for our second bedroom. The only negative I could pinpoint is that it's louder than most, but we don't mind as we no longer need to use our virtual fan for background noise while sleeping...it's perfect for us! Please never discontinue this unit - you've got a customer for life!!!
Response from frigidaire.comBy Jessica, Online Outreach Specialist, August 22, 2025
We’re thrilled to hear that your 10,000 BTU Window Room Air Conditioner has been the best unit you’ve owned in 30 years! It’s great to know that features like the PureAir Allergen filter, Wi-Fi connectivity, Eco Cool, and dimming lights have made such a positive impact for you. We also appreciate your feedback about the sound level—many customers enjoy it as background noise just like you mentioned. Thank you for your loyalty and kind words. We’re honored to have you as a customer for life! If you will need assistance in the future, please don’t hesitate to reach out. You can reach out to us via call at 1‑800‑374‑4432, Monday–Friday, 8:30 AM to 8:00 PM EST. Wishing you all the very best.
Written by a customer while visiting frigidaire.com
Customer Rating
5
Best ac I ever owned
on August 16, 2025
Posted by: Tishere1
[This review was collected as part of a promotion.] This thing seriously blows any other brand out the water, I use a 10000 to cool my whole kitchen and living room and this one I can't even put it on high 60 or it's legit freezing, even on the hottest days low 64 makes it freezing and not to mention its so quiet , hoping it lasts more than a year like my 2 previous GE brands didn't I also purchased a 5 year warranty
Written by a customer while visiting frigidaire.com
Customer Rating
5
Keeping me cool
on August 10, 2025
Posted by: ADKGuy
[This review was collected as part of a promotion.] I installed the air conditioner in one end of what you would call a great room. It's keeping the living, dining and kitchen area nice and cool. So far I am very pleased with its performance.
Response from frigidaire.comBy Christian, Online Outreach Specialist, August 11, 2025
Thank you for sharing your experience! We’re happy to hear that your air conditioner is effectively keeping your great room comfortable. It’s wonderful to know you’re pleased with its performance so far.
If you ever need any assistance or have questions, please don't hesitate to connect with us via Live Chat at www.frigidaire.com or call us at 1-800-374-4432, Monday-Friday, 8:30 a.m.–8 p.m. EST, and we’ll be happy to assist.
Best Regards
-Christian
If you ever need any assistance or have questions, please don't hesitate to connect with us via Live Chat at www.frigidaire.com or call us at 1-800-374-4432, Monday-Friday, 8:30 a.m.–8 p.m. EST, and we’ll be happy to assist.
Best Regards
-Christian
Written by a customer while visiting frigidaire.com