Customer reviews from frigidaire.com
Frigidaire - 10,000 BTU Window Room Air Conditioner
Average customer rating
4.7
(82 Reviews)
Rating breakdown 82 reviews
5 Stars
70
4 Stars
7
3 Stars
2
2 Stars
0
1 Star
3
Customer Reviews for Frigidaire - 10,000 BTU Window Room Air Conditioner
Customer Rating
5
Very good 🥰
on September 2, 2026
Posted by:Â Anonymous
[This review was collected as part of a promotion.] Very good 🥰
Response from frigidaire.comBy Reed, Online Outreach Specialist, September 4, 2026
Hi Mary Ortega, thank you for taking the time to share your feedback! We’re delighted to hear that you’re enjoying your Frigidaire window air conditioner and that you had such a positive experience. We truly appreciate you choosing Frigidaire and sharing your feedback with us!
For any questions or assistance with your air conditioner, please visit Frigidaire.com to connect with our live chat team or call us at 1-800-374-4432, Monday–Friday, 8:30am–8pm ET. We’ll be happy to help!
— Reed
For any questions or assistance with your air conditioner, please visit Frigidaire.com to connect with our live chat team or call us at 1-800-374-4432, Monday–Friday, 8:30am–8pm ET. We’ll be happy to help!
— Reed
Written by a customer while visiting frigidaire.com
Customer Rating
1
Mold onion smell after a few months
on August 26, 2026
Posted by:Â Demo15
My ac smells like onions and probably had mold growing in it and I can not get to it. I actually had vomited the smell is so bad. The unit is only a few months old. I need a new ac.
Response from frigidaire.comBy Patrick, Online Outreach Specialist, August 31, 2026
Hi Demo15!
Thank you for bringing this to our attention. We’re very sorry to hear about the strong odor coming from your Frigidaire air conditioner and how severe the experience has been for you. We understand how concerning this is, especially with a unit that is only a few months old.
If you need further assistance, please join us via Live Chat at www.frigidaire.com or call our Customer Care Team at 1-800-374-4432. Monday through Friday, 8:30 a.m. to 8:00 p.m. EST, and we will be happy to assist in any way we can.
— Patrick
Thank you for bringing this to our attention. We’re very sorry to hear about the strong odor coming from your Frigidaire air conditioner and how severe the experience has been for you. We understand how concerning this is, especially with a unit that is only a few months old.
If you need further assistance, please join us via Live Chat at www.frigidaire.com or call our Customer Care Team at 1-800-374-4432. Monday through Friday, 8:30 a.m. to 8:00 p.m. EST, and we will be happy to assist in any way we can.
— Patrick
Written by a customer while visiting frigidaire.com
Customer Rating
5
A good solid 10K BTU window AC at a fair price
on August 23, 2026
Posted by:Â rcg1950
[This review was collected as part of a promotion.] I've been buying Frigidaire Window ACs in various sizes for many years now for their good value and reliability. This one lives up to that experiences with some nice improvements: a nicer looking design, a very intuitive and usable remote, improved ventilation directionality and seemingly an overall slightly better build quality. Don't want and don't use the WIFI but probably doesn't make much sense to make a model without it these days.
Response from frigidaire.comBy Patrick, Online Outreach Specialist, August 25, 2026
Hi rcg1950!
Thank you for your continued trust in Frigidaire and for sharing such thoughtful feedback! We’re thrilled to hear that your new window air conditioner meets your expectations and that you’re enjoying the updated design, intuitive remote, improved airflow direction, and overall build quality. We also appreciate your comments about the Wi-Fi feature.
If you ever need any assistance, please join us via Live Chat at www.frigidaire.com or call our Customer Care Team at 1-800-374-4432. Monday through Friday, 8:30 a.m. to 8:00 p.m. EST, and we will be happy to assist in any way we can. — Patrick
Thank you for your continued trust in Frigidaire and for sharing such thoughtful feedback! We’re thrilled to hear that your new window air conditioner meets your expectations and that you’re enjoying the updated design, intuitive remote, improved airflow direction, and overall build quality. We also appreciate your comments about the Wi-Fi feature.
If you ever need any assistance, please join us via Live Chat at www.frigidaire.com or call our Customer Care Team at 1-800-374-4432. Monday through Friday, 8:30 a.m. to 8:00 p.m. EST, and we will be happy to assist in any way we can. — Patrick
Written by a customer while visiting frigidaire.com
Customer Rating
5
on August 23, 2026
Posted by:Â ACunit
[This review was collected as part of a promotion.] Very good and cools the room quickly. Only con is the automatic setting when you switch it on. Otherwise the buttons and remote are easily identifiable
Response from frigidaire.comBy Reed, Online Outreach Specialist, August 25, 2026
Hi ACunit, thank you for taking the time to share your feedback! We're glad to hear that your Frigidaire Window Air Conditioner cools your room quickly and that you find the buttons and remote easy to identify.
We appreciate your comments regarding the automatic setting when the unit is switched on. Your feedback about the controls and overall user experience is valuable and will be shared with the appropriate teams as we continue to improve our products.
Thank you for choosing Frigidaire, and we hope you continue to enjoy your air conditioner. If you ever have any questions or need assistance with your unit, please connect with us through live chat at Frigidaire.com or call us at 1-800-374-4432, Monday–Friday, 8:30 AM–8:00 PM ET. We're always happy to help. — Reed
We appreciate your comments regarding the automatic setting when the unit is switched on. Your feedback about the controls and overall user experience is valuable and will be shared with the appropriate teams as we continue to improve our products.
Thank you for choosing Frigidaire, and we hope you continue to enjoy your air conditioner. If you ever have any questions or need assistance with your unit, please connect with us through live chat at Frigidaire.com or call us at 1-800-374-4432, Monday–Friday, 8:30 AM–8:00 PM ET. We're always happy to help. — Reed
Written by a customer while visiting frigidaire.com
Customer Rating
5
Love a brand you can trust!
on August 19, 2026
Posted by:Â Dwf4au
[This review was collected as part of a promotion.] 16 years ago my in-laws bought us a Frigidaire window A/C unit. It worked great until one day it just stopped working. I then realized we had never changed the filter. Even with a gross filter the unit worked great and cooled our upstairs bonus room well. I thought if it worked that long and I didn't even properly maintain it, then I would get the same model and brand just an new and updated version. That is exactly what we did. We will be properly caring for this one and there is no telling how long it will last. Thanks Frigidaire!
Response from frigidaire.comBy Maria, Online Outreach Specialist, August 21, 2026
Thank you for sharing such a wonderful story and for continuing to choose Frigidaire! We’re thrilled to hear that your previous window air conditioner provided excellent cooling for six years and kept your upstairs bonus room comfortable, even with a filter that had gone unchanged.
We’re delighted that your positive experience gave you the confidence to choose the same model and brand in a newer, updated version. We appreciate your commitment to properly maintaining your new unit and hope it provides many years of reliable, efficient cooling and comfort.
Thank you again for trusting Frigidaire and for sharing your experience! We hope your new air conditioner keeps your home comfortable for many years to come. - Maria
We’re delighted that your positive experience gave you the confidence to choose the same model and brand in a newer, updated version. We appreciate your commitment to properly maintaining your new unit and hope it provides many years of reliable, efficient cooling and comfort.
Thank you again for trusting Frigidaire and for sharing your experience! We hope your new air conditioner keeps your home comfortable for many years to come. - Maria
Written by a customer while visiting frigidaire.com
Customer Rating
5
Very cool little unit.
on August 9, 2026
Posted by:Â Anonymous
[This review was collected as part of a promotion.] Great for cooling a large bedroom. The fan moves a lot air and it cools very quick. Thinking about getting a 14,000 BTU unit in the future for my living room. Bought the extended warranty from Frigidaire for the piece of mind it provides.
Response from frigidaire.comBy Reed, Online Outreach Specialist, August 11, 2026
Hi Zachary Smith, thank you for taking the time to share your wonderful feedback! We're delighted to hear that your Frigidaire Window Air Conditioner is cooling your large bedroom quickly and that you appreciate the strong airflow from the fan.
We're also glad to know that you chose a Frigidaire extended warranty for added peace of mind. Thank you for choosing Frigidaire, and we hope you continue to enjoy your air conditioner. If you ever have any questions or need assistance with your appliance, please connect with us through live chat at Frigidaire.com or call us at 1-800-374-4432, Monday–Friday, 8:30 AM–8:00 PM ET. We're always happy to help. — Reed
We're also glad to know that you chose a Frigidaire extended warranty for added peace of mind. Thank you for choosing Frigidaire, and we hope you continue to enjoy your air conditioner. If you ever have any questions or need assistance with your appliance, please connect with us through live chat at Frigidaire.com or call us at 1-800-374-4432, Monday–Friday, 8:30 AM–8:00 PM ET. We're always happy to help. — Reed
Written by a customer while visiting frigidaire.com
Customer Rating
5
on August 8, 2026
Posted by:Â Bq123
I have 2 other Frigidaire window ac/heaters. They work well, so I bought a third unit with ac only. Will continue to buy these in the future. Thank you.
Response from frigidaire.comBy Chris, Online Outreach Specialist, August 10, 2026
Hi there, our valued customer.
Thank you for sharing your experience and for your continued trust in Frigidaire! We’re thrilled to hear that your other window AC/heater units have performed well and that you chose another Frigidaire unit for your home. We truly appreciate your loyalty and your kind words, and we look forward to serving you with reliable comfort for years to come!
Should you have additional concerns, please don't hesitate to connect with us via live chat at www.frigidaire.com or call our Customer Care Team at 1-800-374-4432. Monday through Friday, 8:30 a.m. to 8:00 p.m. EST, and we will be happy to assist in any way we can. Have a great day.
Best regards,
Chris
Thank you for sharing your experience and for your continued trust in Frigidaire! We’re thrilled to hear that your other window AC/heater units have performed well and that you chose another Frigidaire unit for your home. We truly appreciate your loyalty and your kind words, and we look forward to serving you with reliable comfort for years to come!
Should you have additional concerns, please don't hesitate to connect with us via live chat at www.frigidaire.com or call our Customer Care Team at 1-800-374-4432. Monday through Friday, 8:30 a.m. to 8:00 p.m. EST, and we will be happy to assist in any way we can. Have a great day.
Best regards,
Chris
Written by a customer while visiting frigidaire.com
Customer Rating
5
Great AC
on August 4, 2026
Posted by:Â Snake plant
[This review was collected as part of a promotion.] We already have one of these AC's so we bought another. Best AC on the market.
Response from frigidaire.comBy Sam, Online Outreach Specialist, August 4, 2026
Dear Valued Customer!
Thank you for taking the time to share your wonderful feedback about your Frigidaire 10,000 BTU Window Room Air Conditioner with Wi-Fi, model FHWW104TE1. We're thrilled to hear that you've had such a great experience with your first unit that you chose to purchase another. Knowing you consider it the best air conditioner on the market is truly rewarding.
If you ever have any questions or need assistance in the future, please do not hesitate to connect with us via live chat or by phone at 1-800-374-4432, Monday-Friday, 8:30 a.m.–8 p.m. EST, and we will be happy to assist. Thank you for choosing and trusting Frigidaire. We sincerely appreciate your continued confidence in our brand and hope your air conditioners continue to provide reliable comfort and performance for many years to come! ~Sam
Thank you for taking the time to share your wonderful feedback about your Frigidaire 10,000 BTU Window Room Air Conditioner with Wi-Fi, model FHWW104TE1. We're thrilled to hear that you've had such a great experience with your first unit that you chose to purchase another. Knowing you consider it the best air conditioner on the market is truly rewarding.
If you ever have any questions or need assistance in the future, please do not hesitate to connect with us via live chat or by phone at 1-800-374-4432, Monday-Friday, 8:30 a.m.–8 p.m. EST, and we will be happy to assist. Thank you for choosing and trusting Frigidaire. We sincerely appreciate your continued confidence in our brand and hope your air conditioners continue to provide reliable comfort and performance for many years to come! ~Sam
Written by a customer while visiting frigidaire.com