Customer reviews from frigidaire.com
Frigidaire - Gallery 14,000 BTU Inverter Portable Room Air Conditioner with Heat Pump, White
Average customer rating
4.6
(30 Reviews)
Rating breakdown 30 reviews
5 Stars
22
4 Stars
7
3 Stars
0
2 Stars
0
1 Star
1
100%of customers recommend this product.
(
13 out of
13)
Customer Reviews for Frigidaire - Gallery 14,000 BTU Inverter Portable Room Air Conditioner with Heat Pump, White
Customer Rating
5
Summers Best Friend
on June 18, 2025
Posted by: theonlyanji
from BROKEN ARROW
[This review was collected as part of a promotion.] This Frigidaire Gallery 4-in-1 Portable Room Air Conditioner has already been a life saver. We just moved into a 4 bedroom house and some of the central AC vents are smaller than they should be so some bedrooms run quite warm. With the heat index at 105 today we were staying cool as cucumbers with this powerful addition. I was surprised this unit is much more quiet than competitors I have used in the past. I can still hear the tv at normal listening volume even with this portable AC on high. I love the functionality of the app and setup was a breeze. I will say remove the box from around the AC, set aside packaging and components. Lift the unit straight up a few inches and scoot the bottom styrofoam/cardboard out of the way. It does weigh in at 93lbs. There are wheels on the bottom that allow it to roll easily (even on thicker carpet.) There were easy to follow instructions for connecting the exhaust hose to the window in a few different configurations depending on your needs. Once the unit is powered on there is a louvre that opens and you can set to direct or indirect. In indirect it raises and lowers aiming the air in a sweeping pattern up and down. I have not yet had the opportunity to utilize the heat function but I look forward to testing it out when the weather changes. There is and indicator light on the front letting you know air quality as well. You can open the app and it shows indoor and outdoor air quality levels. The app also shows humidity and adjust setting for mode, temp, and fan. I am a huge fan of the smart mode fan setting. I set the temp and let it do its thing. There is also a child lock function or touchscreen lockout for the panel controls if you have little button mashers around. If there was one thing I could suggest adding, it would be a remote. I think about older people like my mother with mobility issues and she is not tech savvy. A remote would be a great addition for people in a similar situation.
I would recommend this to a friend!
Response from The InsidersBy Maria, Online Outreach Specialist, June 20, 2025
Thank you so much for sharing such a thorough and thoughtful review! We're absolutely delighted to hear that the air conditioner has made such a positive difference in your home—especially during extreme heat. It's great to know that you're enjoying the performance, quiet operation, app features, and overall ease of setup.
We also appreciate your suggestion regarding a remote control. Feedback like yours is incredibly valuable and helps us improve our products to better serve all our customers, including those with accessibility needs. If you ever need assistance or have further suggestions, please don’t hesitate to reach out. You can connect with us via Live Chat at Frigidaire.com or call us at 1-800-374-4432, Monday–Friday, 8:30 AM to 8:00 PM EST. - Maria
We also appreciate your suggestion regarding a remote control. Feedback like yours is incredibly valuable and helps us improve our products to better serve all our customers, including those with accessibility needs. If you ever need assistance or have further suggestions, please don’t hesitate to reach out. You can connect with us via Live Chat at Frigidaire.com or call us at 1-800-374-4432, Monday–Friday, 8:30 AM to 8:00 PM EST. - Maria
Written by a customer while visiting The Insiders
Customer Rating
4
Versatile machine
on June 13, 2025
Posted by: JBruce
from Rotterdam
[This review was collected as part of a promotion.] The Gallery 4-in-1 Portable Room Air Conditioner has a lot of features that make it a powerhouse. In addition to being a beautifully constructed machine, it blows some refreshingly cold air.
Unpackaging this was the most challenging part of the set up. Everything after that was a piece of cake. It rolls easily, and once plugged in, we were off to a nice cooled down living space. Very easy for a first time portable A/C user to set up.
I received the unit during a weird weather spell and have had the chance to utilize both the cooling and the heating function and both make noticeable differences. My only frustration is the blower swing goes up and down only without any left and right action, but once this has been on for a little bit it makes very little difference.
I would buy this unit again.
I would recommend this to a friend!
Response from The InsidersBy Maico, Online Outreach Specialist, June 16, 2025
Thanks for the thorough review, JBruce! It’s awesome to hear the Gallery 4-in-1 Portable AC is both powerful and easy to use, especially for a first-time portable unit. Unpacking challenges aside, it sounds like setup was smooth and it’s been doing a great job keeping your space comfortable—cooling and heating included. That’s a handy combo! Your note about the limited blower swing is useful feedback, but it’s great that it doesn’t impact performance much. And it’s awesome you’d buy it again!
If you have any additional suggestions, comments, or concerns, please join us via Live Chat on our website or through our Customer Support by dialing 1-800-374-4432. We are open Monday through Friday, 8:30 a.m. to 8:00 p.m. EST. Thank you, and have a great rest of your day! - Maico
If you have any additional suggestions, comments, or concerns, please join us via Live Chat on our website or through our Customer Support by dialing 1-800-374-4432. We are open Monday through Friday, 8:30 a.m. to 8:00 p.m. EST. Thank you, and have a great rest of your day! - Maico
Written by a customer while visiting The Insiders
Customer Rating
5
Workhorse with nice features
on June 9, 2025
Posted by: geraldoreviews
from Seaside
[This review was collected as part of a promotion.] I hooked this up to our living room window and man does it make a difference. Cools it down very quickly and quietly. Love being able to use wifi to turn it on when away from home or even when I’m on the couch. The air conditioner is very well made. Also, easily moveable with the caster wheels and handles on the sides if you ever need to lift it. Where the air blows out there is a lid that tilts up automatically when turned on, such a nice feature especially to keep anything out of the unit when not being used or in storage. Other quality-of-life features are the ability to buy filters for it and I like how it turns off some of the lights when you put it into sleep mode, thankful they thought of that.
I would recommend this to a friend!
Response from The InsidersBy Maria, Online Outreach Specialist, June 11, 2025
Thank you for sharing your positive feedback with us! We’re thrilled to hear that your air conditioner is working well and that you’re enjoying the convenience of its features.
If you have any questions or need further assistance, we encourage you to connect with us directly. You can reach us via live chat at Frigidaire.com or call us at 1-800-374-4432, Monday through Friday from 8:30 am to 8:00 pm EST. We’re here to help ensure you continue to have a great experience with your unit. - Maria
If you have any questions or need further assistance, we encourage you to connect with us directly. You can reach us via live chat at Frigidaire.com or call us at 1-800-374-4432, Monday through Friday from 8:30 am to 8:00 pm EST. We’re here to help ensure you continue to have a great experience with your unit. - Maria
Written by a customer while visiting The Insiders
Customer Rating
5
Awesome little unit
on June 7, 2025
Posted by: xrobmn
from Rochester
[This review was collected as part of a promotion.] I purchased this to cool and heat a small 'she-shed' for the wife, as living up north it gets hot and cold out. Once installed, its awesome due to the fact that it hooks up to wifi so I can heat or cool the room before going out to the shed. Its quiet, does the job quick, and no issues at all.
The wifi feature is great! We can fire up the AC or heat from the house and then a few minutes later, its perfect to do what we need to do. Its also very quiet so can work in the work area and not be bothered.
Would highly recommend for any type of small room or building that needs to heat and cool
I would recommend this to a friend!
Written by a customer while visiting The Insiders
Customer Rating
4
Its very humid here
on June 6, 2025
Posted by: Nmannon903
from Malakoff
[This review was collected as part of a promotion.] I live in East Texas where the heat can be brutal, and I put this unit to work right away. Setup was quick and easy, and I was honestly surprised by how fast it cooled the room down. I used it daily in a smaller bedroom, and it kept the space consistently cool and comfortable—even during the hottest part of the day.
I also tested it in the garage during the afternoon, just to see how it would perform in a bigger, less insulated space. While it didn’t cool the entire garage, it definitely made a noticeable difference in the area around the unit.
It runs quietly, which is a huge plus, and the smart features like Wi-Fi and app control make it super convenient to adjust settings without getting up. I haven’t had to use the heat feature yet, but knowing it’s there for the colder months gives me peace of mind.
Overall, it’s been a great addition to my home—especially for high-traffic areas or rooms that don’t cool as easily.
I would recommend this to a friend!
Written by a customer while visiting The Insiders
Customer Rating
5
Started cooling my room instantly!
on May 31, 2025
Posted by: Cwang2
from Austin
[This review was collected as part of a promotion.] My husband and I followed the instructions to mount the window panel for the cooling exhaust, then I started to use it for cooling my office immediately. The central AC in my house has trouble cooling off my office because it’s an annex that doesn’t have great return flow. This unit started cooling down my office instantly! In Austin, we can get temperatures into the 90s in spring, so this is much needed. In the winter, I’ll be needed heat in this room as well, so I like the various modes this unit has — heat, cooling, dry, fan. There’s 3 different fan speeds, which will be handy when I’m on a call. And there’s a timer, which is great because I always forget to turn things off when I leave this room. The design is great, very sleek, looks fine in the corner. So happy with this purchase!!
I would recommend this to a friend!
Written by a customer while visiting The Insiders