Customer reviews from frigidaire.com
Frigidaire - Gallery 14,000 BTU Inverter Portable Room Air Conditioner with Heat Pump, White
Average customer rating
4.6
(30 Reviews)
Rating breakdown 30 reviews
5 Stars
22
4 Stars
7
3 Stars
0
2 Stars
0
1 Star
1
100%of customers recommend this product.
(
13 out of
13)
Customer Reviews for Frigidaire - Gallery 14,000 BTU Inverter Portable Room Air Conditioner with Heat Pump, White
Customer Rating
5
AMAZING!!!!!!
on September 21, 2026
Posted by: paty AC
[This review was collected as part of a promotion.] After expending money on Ac that don't work, final I was able to find something that is really amazing
works perfectly, I have a large living room and this AC have the capacity to cool down the entire area.
I can't be more happy with my purchase ,
my Frigidaire AC is not loud, that another to be happy about it. the other ones that I purchase was extremely loud , at the point that prefer not to used
Definably I will use Frigidaire to purchase my next appliance,
Thank you !!!Thank you !!!!Thank you !!!!
works perfectly, I have a large living room and this AC have the capacity to cool down the entire area.
I can't be more happy with my purchase ,
my Frigidaire AC is not loud, that another to be happy about it. the other ones that I purchase was extremely loud , at the point that prefer not to used
Definably I will use Frigidaire to purchase my next appliance,
Thank you !!!Thank you !!!!Thank you !!!!
Response from frigidaire.comBy Chris, Online Outreach Specialist, September 21, 2026
Dear Valued Customer,
Thank you so much for sharing your wonderful experience! We’re thrilled to hear that your Frigidaire AC is cooling your large living room effectively while running quietly. It’s especially great to know that you’ve found a solution that works so well after your previous experiences.
We truly appreciate your trust in Frigidaire and are delighted that you’re so happy with your purchase. Thank you for choosing us, and we look forward to being part of your future appliance purchases!
Should you have any questions or concerns in the future, please don’t hesitate to reach out. You can connect with us via live chat at www.frigidaire.com or contact our Customer Care Team at 1-800-374-4432, Monday through Friday, from 8:30 a.m. to 8:00 p.m. EST. We’ll be happy to assist you in any way we can.
Have a wonderful day!
Best regards,
Chris
Thank you so much for sharing your wonderful experience! We’re thrilled to hear that your Frigidaire AC is cooling your large living room effectively while running quietly. It’s especially great to know that you’ve found a solution that works so well after your previous experiences.
We truly appreciate your trust in Frigidaire and are delighted that you’re so happy with your purchase. Thank you for choosing us, and we look forward to being part of your future appliance purchases!
Should you have any questions or concerns in the future, please don’t hesitate to reach out. You can connect with us via live chat at www.frigidaire.com or contact our Customer Care Team at 1-800-374-4432, Monday through Friday, from 8:30 a.m. to 8:00 p.m. EST. We’ll be happy to assist you in any way we can.
Have a wonderful day!
Best regards,
Chris
Written by a customer while visiting frigidaire.com
Customer Rating
5
Shaky start, but works fine now after 1 week
on August 17, 2026
Posted by: 2356OV
When I first set it up and turned it on, it would not work well. It would turn off by itself and I had to recycle the on-off switch some. I came close to sending it back. But, after an hour or so, it finally started working properly, and has worked well for the past week that I've had it. The cooling power is what I expected. Set-up was not difficult. The window cover unit and exhaust port works well and is secure.
Response from frigidaire.comBy Maria, Online Outreach Specialist, August 19, 2026
Thank you for taking the time to share your detailed feedback! We’re glad to hear that your dehumidifier is now working properly and delivering the cooling performance you expected.
We’re sorry to hear about the difficulty you experienced during the initial setup and that the unit was turning off unexpectedly. We understand how frustrating that must have been, especially when you were considering returning it. We’re pleased that the unit began operating normally after about an hour and has continued to work well over the past week.
It’s also great to know that the setup was straightforward and that the window cover and exhaust port are working well and staying securely in place. We truly appreciate your patience and for sharing these helpful details about your experience.
If you have any questions or need assistance with your unit, please contact us by phone at 1-800-374-4432, Monday–Friday, 8:30 a.m.–8:00 p.m. EST, or via Live Chat at Frigidaire.com. - Maria
We’re sorry to hear about the difficulty you experienced during the initial setup and that the unit was turning off unexpectedly. We understand how frustrating that must have been, especially when you were considering returning it. We’re pleased that the unit began operating normally after about an hour and has continued to work well over the past week.
It’s also great to know that the setup was straightforward and that the window cover and exhaust port are working well and staying securely in place. We truly appreciate your patience and for sharing these helpful details about your experience.
If you have any questions or need assistance with your unit, please contact us by phone at 1-800-374-4432, Monday–Friday, 8:30 a.m.–8:00 p.m. EST, or via Live Chat at Frigidaire.com. - Maria
Written by a customer while visiting frigidaire.com
Customer Rating
5
Why pay slightly more??
on July 24, 2026
Posted by: Scotch149
[This review was collected as part of a promotion.] because it is worth the quality and assurance to know it will last for years to come
Response from frigidaire.comBy Reed, Online Outreach Specialist, July 27, 2026
Hi Scotch149, thank you for taking the time to share your wonderful feedback! We're delighted to hear that you feel your Frigidaire 3-in-1 Connected Inverter Portable Air Conditioner with Supplemental Heat is worth the investment. It's great to know that you appreciate its quality and have confidence in its long-term performance.
Thank you for choosing Frigidaire. We hope you continue to enjoy your portable air conditioner for years to come. If you ever have any questions or need assistance with your appliance, please connect with us through live chat at Frigidaire.com or call us at 1-800-374-4432, Monday–Friday, 8:30 AM–8:00 PM ET. We're always happy to help. — Reed
Thank you for choosing Frigidaire. We hope you continue to enjoy your portable air conditioner for years to come. If you ever have any questions or need assistance with your appliance, please connect with us through live chat at Frigidaire.com or call us at 1-800-374-4432, Monday–Friday, 8:30 AM–8:00 PM ET. We're always happy to help. — Reed
Written by a customer while visiting frigidaire.com
Customer Rating
5
on July 15, 2026
Posted by: Drins
[This review was collected as part of a promotion.] So far, it has done an excellent job at cooling our bedroom. Now we’ll see how well it does in the longevity factor.
Response from frigidaire.comBy Reed, Online Outreach Specialist, July 15, 2026
Hi there, thank you for taking the time to share your feedback! We're glad to hear your air conditioner has been doing an excellent job cooling your bedroom. We appreciate your comments and hope it continues to provide reliable performance for you. If you need further assistance, please connect with us through the live chat at Frigidaire.com or call us at 1-800-374-4432. We'd be happy to assist you. — Reed
Written by a customer while visiting frigidaire.com
Customer Rating
5
Great AC unit
on July 14, 2026
Posted by: Jake5598
[This review was collected as part of a promotion.] Easy to set up and install, works very well, haven't had a chance yet to try out the heat but I'm sure it'll work well. Very happy with this purchase
Response from frigidaire.comBy Patrick, Online Outreach Specialist, July 17, 2026
Hi Jake5598!
Thank you for taking the time to share your experience with your Frigidaire air conditioner. We’re delighted to hear that your unit was easy to set up, is working well, and has helped keep your space comfortable.
We appreciate your support and are glad to know you’re happy with your purchase. We hope you continue to enjoy the comfort and convenience your Frigidaire appliance provides.
If you ever need any assistance in the future, please join us via Live Chat at www.frigidaire.com or call our Customer Care Team at 1-800-374-4432. Monday through Friday, 8:30 a.m. to 8:00 p.m. EST, and we will be happy to assist in any way we can. — Patrick
Thank you for taking the time to share your experience with your Frigidaire air conditioner. We’re delighted to hear that your unit was easy to set up, is working well, and has helped keep your space comfortable.
We appreciate your support and are glad to know you’re happy with your purchase. We hope you continue to enjoy the comfort and convenience your Frigidaire appliance provides.
If you ever need any assistance in the future, please join us via Live Chat at www.frigidaire.com or call our Customer Care Team at 1-800-374-4432. Monday through Friday, 8:30 a.m. to 8:00 p.m. EST, and we will be happy to assist in any way we can. — Patrick
Written by a customer while visiting frigidaire.com
Customer Rating
5
Love it!
on July 12, 2026
Posted by: JoeJack
[This review was collected as part of a promotion.] Just buy it! To hot to think but happy i did get it!
Response from frigidaire.comBy Patrick, Online Outreach Specialist, July 13, 2026
Hi JoeJack!
Thank you for taking the time to share your positive feedback with us. We're thrilled to hear that you’re loving your Frigidaire air conditioner and that it is helping keep you comfortable during hot weather.
We appreciate your support and are glad that you chose Frigidaire for your cooling needs. If you need any assistance in the future or have any questions, please join us via Live Chat at www.frigidaire.com or call our Customer Care Team at 1-800-374-4432. Monday through Friday, 8:30 a.m. to 8:00 p.m. EST, and we will be happy to assist in any way we can. — Patrick
Thank you for taking the time to share your positive feedback with us. We're thrilled to hear that you’re loving your Frigidaire air conditioner and that it is helping keep you comfortable during hot weather.
We appreciate your support and are glad that you chose Frigidaire for your cooling needs. If you need any assistance in the future or have any questions, please join us via Live Chat at www.frigidaire.com or call our Customer Care Team at 1-800-374-4432. Monday through Friday, 8:30 a.m. to 8:00 p.m. EST, and we will be happy to assist in any way we can. — Patrick
Written by a customer while visiting frigidaire.com
Customer Rating
5
Love this AC!
on July 11, 2026
Posted by: SummerChick
[This review was collected as part of a promotion.] This is a wonderful AC. Cools down a room quickly!
Response from frigidaire.comBy Patrick, Online Outreach Specialist, July 14, 2026
Hi SummerChick!
Thank you for taking the time to share your wonderful feedback with us. We’re delighted to hear that you’re loving your Frigidaire air conditioner and that it is cooling your room quickly and effectively.
It’s great to know that your new appliance is helping keep your space comfortable. We truly appreciate you choosing Frigidaire and sharing your experience with us.
If you need any assistance in the future, please join us via Live Chat at www.frigidaire.com or call our Customer Care Team at 1-800-374-4432. Monday through Friday, 8:30 a.m. to 8:00 p.m. EST, and we will be happy to assist in any way we can. — Patrick
Thank you for taking the time to share your wonderful feedback with us. We’re delighted to hear that you’re loving your Frigidaire air conditioner and that it is cooling your room quickly and effectively.
It’s great to know that your new appliance is helping keep your space comfortable. We truly appreciate you choosing Frigidaire and sharing your experience with us.
If you need any assistance in the future, please join us via Live Chat at www.frigidaire.com or call our Customer Care Team at 1-800-374-4432. Monday through Friday, 8:30 a.m. to 8:00 p.m. EST, and we will be happy to assist in any way we can. — Patrick
Written by a customer while visiting frigidaire.com
Customer Rating
4
Cools bedroom
on July 7, 2026
Posted by: Nightsweatsnomore
[This review was collected as part of a promotion.] Set up was a little tricky. Getting the provided window vent to work with our windows required about an hour, the instructions weren’t very clear, even for competent DIYers. We also had to use window putty to seal up all the holes in the extender needed for windows larger than 32”. Cools the room nicely and is fairly quiet. App functions to set up times for the unit to turn on and off automatically is very convenient. Still unclear (based on instructions provided) if the unit will ever need to be drained/emptied of condensation, but after a week of use we have not yet gotten a notice on the unit to drain it.
Response from frigidaire.comBy Ruth, Online Outreach Specialist, July 9, 2026
Hi there. Thank you for sharing your detailed feedback with us. We’re glad to hear that your Frigidaire unit is cooling your room well, operating quietly, and that you’re enjoying the convenience of the app features for scheduling.
We appreciate your comments regarding the installation instructions and window vent setup. We understand that a clear and straightforward setup process is important, and we’ll share your feedback with our team as we continue to improve our product documentation.
Thank you for also mentioning the condensation drainage information. We appreciate your input and will take it into consideration as we work to make our instructions more helpful. We’re happy to hear the unit has been performing well so far and hope it continues to keep you comfortable.
Thank you for choosing Frigidaire!
If you need any assistance, please feel free to connect with us via Live Chat at Frigidaire.com or by phone at 800-374-4432, Monday–Friday, 8:30 a.m.–8:00 p.m. EST.
Best Regards,
Ruth
We appreciate your comments regarding the installation instructions and window vent setup. We understand that a clear and straightforward setup process is important, and we’ll share your feedback with our team as we continue to improve our product documentation.
Thank you for also mentioning the condensation drainage information. We appreciate your input and will take it into consideration as we work to make our instructions more helpful. We’re happy to hear the unit has been performing well so far and hope it continues to keep you comfortable.
Thank you for choosing Frigidaire!
If you need any assistance, please feel free to connect with us via Live Chat at Frigidaire.com or by phone at 800-374-4432, Monday–Friday, 8:30 a.m.–8:00 p.m. EST.
Best Regards,
Ruth
Written by a customer while visiting frigidaire.com