Customer reviews from frigidaire.com
Frigidaire - Gallery 14,000 BTU Inverter Portable Room Air Conditioner with Heat Pump, White
Average customer rating
4.6
(30 Reviews)
Rating breakdown 30 reviews
5 Stars
22
4 Stars
7
3 Stars
0
2 Stars
0
1 Star
1
100%of customers recommend this product.
(
13 out of
13)
Customer Reviews for Frigidaire - Gallery 14,000 BTU Inverter Portable Room Air Conditioner with Heat Pump, White
Customer Rating
4
Had it for two weeks no heavy use as yet but seems to do fine when tested
on May 28, 2026
Posted by: Denali
[This review was collected as part of a promotion.] Some of the assembly instructions are not clear
Response from frigidaire.comBy Ruth, Online Outreach Specialist, June 1, 2026
Hi there. Thank you for your feedback. We’re sorry to hear some of the assembly instructions weren’t clear. We appreciate you bringing this to our attention and will share it with our team for improvement.
If you need any assistance, please feel free to connect with us via Live Chat at Frigidaire.com or by phone at 800-374-4432, Monday–Friday, 8:30 a.m.–8:00 p.m. EST.
Best Regards,
Ruth
If you need any assistance, please feel free to connect with us via Live Chat at Frigidaire.com or by phone at 800-374-4432, Monday–Friday, 8:30 a.m.–8:00 p.m. EST.
Best Regards,
Ruth
Written by a customer while visiting frigidaire.com
Customer Rating
5
10/10 Heat and Air conditioning Unit
on April 14, 2026
Posted by: Swishgirl
[This review was collected as part of a promotion.] After months of research for the best all in 1 unit I finally purchased this all in 1. Not only does it have heat and air conditioning, it came with dehumidifier and all the extra settings you can imagine. I was thrilled with how quiet it is!!! My last one was nicknamed “jet engine.” This one is so quiet it’s easy to have a conversation in the same room as I use it for my salon business. What really put it over the top for me was the air purifier filters. With bad allergies tho has been a concern, it works amazing! Now I don’t have to have a seperate unit. My husband was thrilled with the extra 5 year warranty we were able to get as well. We are so glad we picked this one. It’s worth every penny
Response from frigidaire.comBy Chris, Online Outreach Specialist, April 14, 2026
Thank you for your amazing 5-star review! We’re thrilled to hear that your new all-in-one unit has been such a great fit for your needs, especially with the heating, cooling, dehumidifier, and added features. It’s wonderful to know how quiet it operates compared to your previous unit and that it’s comfortable enough for your salon environment.
We’re especially glad to hear the air purification features are helping with your allergies and that the extended warranty provided added peace of mind for your purchase.
We truly appreciate your detailed feedback and are so happy you feel it was worth every penny. Thank you for choosing us! Should you have any additional questions or concerns, please don't hesitate to connect with us via Live Chat at www.frigidaire.com or call us at 1-800-374-4432, Monday-Friday, 8:30 a.m.–8 p.m. EST, and we’ll be happy to assist.
Best regards,
-Christian
We’re especially glad to hear the air purification features are helping with your allergies and that the extended warranty provided added peace of mind for your purchase.
We truly appreciate your detailed feedback and are so happy you feel it was worth every penny. Thank you for choosing us! Should you have any additional questions or concerns, please don't hesitate to connect with us via Live Chat at www.frigidaire.com or call us at 1-800-374-4432, Monday-Friday, 8:30 a.m.–8 p.m. EST, and we’ll be happy to assist.
Best regards,
-Christian
Written by a customer while visiting frigidaire.com
Customer Rating
1
Misleading quiet mode
on December 17, 2025
Posted by: AAST
[This review was collected as part of a promotion.] Quiet mode is not available in while heating, it is only available in cool mode.
I had bought this over other models as it claims a 43dB quiet mode and I wanted to run the unit at night while sleeping to help heat our room. Unfortunately the noise level even on low is fairly high and I have been unable to select quiet fan speed while it’s set to heating mode. It seems as though that fan speed is only available while in cooling mode. The complete product guild does not call this limitation out either as the service rep I spoke to on the phone said they found this information via another website.
I genuinely like the unit and the idea of using a heat pump but I wish this was called out much more clearly. I’m hoping that it is simply a bug on the app as the product is fairly new.
Response from frigidaire.comBy Christian, Online Outreach Specialist, December 22, 2025
Thank you for sharing your detailed feedback. We’re glad to hear you like the unit and the heat pump functionality, but we understand your frustration with the quiet mode limitation while heating. We appreciate you bringing this to our attention, and we’ll share your feedback with our product and documentation teams for consideration. In the meantime, please contact our customer support team via Live Chat at www.frigidaire.com or call us at 1-800-374-4432, Monday-Friday, 8:30 a.m.–8 p.m. EST, and we’ll be happy to assist.
Best Regards,
-Christian
Best Regards,
-Christian
Written by a customer while visiting frigidaire.com
Customer Rating
5
NICE A/C and Heating
on October 14, 2025
Posted by: Gamer
[This review was collected as part of a promotion.] I only used AC so far like the unit a lot
Written by a customer while visiting frigidaire.com
Customer Rating
4
Powerful but
on September 15, 2025
Posted by: Csm11
[This review was collected as part of a promotion.] I gave it 4 stars for a couple reasons
1. Have only used a couple times, so can’t comment yet on durability.
2. Does not come with a remote, which is very annoying, even though in research makes it sound like it does. You must download app to your phone, which is not for me
1. Have only used a couple times, so can’t comment yet on durability.
2. Does not come with a remote, which is very annoying, even though in research makes it sound like it does. You must download app to your phone, which is not for me
I will try to remember to follow up once used a few times at our hunting camp!
Response from frigidaire.comBy Maria, Online Outreach Specialist, September 16, 2025
Thank you for taking the time to share your feedback with us. We’re glad to hear you’ve had the chance to start using your new air conditioner and appreciate your honest comments about your experience so far. We understand your concerns regarding durability and the lack of a physical remote, and we value your perspective. While many of our models now integrate app-based features for added convenience, we know that every customer has unique preferences, and your feedback is very helpful as we continue to improve our products. If you have any questions about your appliance or would like support in learning more about its features, our team will be happy to assist you. You can connect with us anytime through Live Chat at Frigidaire.com or call us at 1-800-374-4432, Monday through Friday, from 8:30 AM to 8:00 PM EST. We look forward to hearing your follow-up once you’ve had the chance to use it more, and we truly thank you for choosing Frigidaire. – Maria
Written by a customer while visiting frigidaire.com
Customer Rating
5
Outstanding Performance
on August 15, 2025
Posted by: Jon of Paso
[This review was collected as part of a promotion.] This portable AC is the easiest to install and operate I have ever experienced .
Written by a customer while visiting frigidaire.com
Customer Rating
4
Great feature set
on July 30, 2025
Posted by: ReviewsbyKaren
[This review was collected as part of a promotion.] I like that the air cools very quickly when the Frigidaire unit gets started. The panel that swivels so the air can move around is also a nice touch. That panel closes when not in use so it helps keep the inside of the unit cleaner. Having wifi available and an app to control remotely has been amazing. The control panel is very responsive.I dont like the beeping when it disconnects from wifi, which seems to happen often to this unit. We followed the troubleshooting steps in the app and it works but then randomly stops working. Oh and I also really like that the handles you use to move it have a door that swivels and make it look nicer.
I would recommend this to a friend!
Response from The InsidersBy Maria, Online Outreach Specialist, July 31, 2025
Thank you for sharing your detailed feedback. We're glad to hear that you appreciate the quick cooling, the adjustable panel, the Wi-Fi connectivity, and the design features like the handles of your AC. We’re sorry to hear about the connectivity issues with the Wi-Fi and the beeping alerts. For further assistance and to help resolve these connectivity concerns, please reach out to us directly. You can connect with us through Live Chat at Frigidaire.com or call our Customer Support team at 1-800-374-4432, Monday through Friday, from 8:30 am to 8:00 pm EST. We’re here to help ensure you have the best experience possible. - Maria
Written by a customer while visiting The Insiders
Customer Rating
5
Frosty’s cousin
on July 29, 2025
Posted by: sjpiranha
from STATE COLLEGE
[This review was collected as part of a promotion.] We were able to finally get this up and running through some innovation and maneuvering. We ended up using our sliding glass door for the exhaust, our windows open from the sides. The unit works wonders! Has really cool features, one it tracks the air quality. As seen in my photos, it has no problem cooling the room. We use central air for the house but one side of our house suffers and doesn't get enough air so this unit was a perfect fit. The only drawback is the length of the power cord. With the window exhaust, we needed just a bit longer to reach the wall outlet. Defiantly a great little unit. Sleek design but a little larger than anticipated.
I would recommend this to a friend!
Response from The InsidersBy Patrick, Online Outreach Specialist, July 31, 2025
Thank you for sharing your creative setup and detailed feedback! We’re thrilled to hear that the air conditioner is working wonders for your space and that you appreciate its features like air quality tracking and sleek design.
We understand the challenge with the power cord length and appreciate you letting us know. Your ingenuity in using the sliding glass door for exhaust is impressive, and we’re glad the unit fits your needs so well.
If you ever need assistance or have questions, please join us via Live Chat at www.frigidaire.com or call our Customer Care Team at 1-800-374-4432. Monday through Friday, 8:30 a.m. to 8:00 p.m. EST, and we will be happy to assist in any way we can. - Patrick
We understand the challenge with the power cord length and appreciate you letting us know. Your ingenuity in using the sliding glass door for exhaust is impressive, and we’re glad the unit fits your needs so well.
If you ever need assistance or have questions, please join us via Live Chat at www.frigidaire.com or call our Customer Care Team at 1-800-374-4432. Monday through Friday, 8:30 a.m. to 8:00 p.m. EST, and we will be happy to assist in any way we can. - Patrick
Written by a customer while visiting The Insiders